When we walked in there wasn't anybody to welcome us, but that's because they were busy today. I got some skincare, and my mom got a setting spray. Since we haven't been to this store before, we had to ask an employee to guide us to that brand. They were super nice to us, and leading us, rather than just saying where to go. When we were looking at some products, a lady came to us and asked if we needed help. Which we did. So she told us how to put this skincare on your face, and how to scrub it. That was really helpful. Then once we got to the register place, there was some coupons we had, so the woman told us if it was online or we can buy the items we got at the store. Everything turned out supposedly pretty read more

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Skylar is amazing!! I have been dying my hair red for over a year now and when i came to her and told her i wanted it to be as low maintenance as possible she delivered! she always makes me so happy with the outcome!! read more

I wish I could use 0 stars. I have shopped with Ulta for many years and am a platinum member. I recently placed a $220 order and in that order I ordered a bottle of perfume that came with a free complimentary gift. When I was checking out online it showed that my complimentary gift had been added to my cart. When I received my order the complimentary gift was not included. The packing slip that came with my order showed that my item was included which was not. I contacted customer service via phone and was told that the item why supplies last and that's why I did not receive my item. They then offered me a $5 gift card. I explained all of the above to the representative and told her that it was STILL being advertised on the website and if it was out of stock the advertisement should be removed. she offered me $10 to which I asked to speak with a manager. There was not one available so she said she would have one contact me today. They have emailed back and forth about 6 times to which I have addressed all my concerns and pointed out their bate and switch advertising and I am being offered a $15 gift card. I have emailed back and told them this is not acceptable to which I keep getting the exact same copy and pasted email. I am very disappointed in the customer service I have received. $15 is a slap in the face. Copy and pasting responses, false advertising, and refusing to make a situation right has just lost Ulta a customer. read more

Ulta Beauty - Picture screen shotted while on the phone with customer service 5 days after my order was placed and they are still advertising a false item - Hair Salons Near Me - Columbus, Ohio

I went to get my hair done by Heather, honestly she's really cool but she doesn't explain anything she's doing, she made me feel as if I was bothering her. I most likely will not be coming back as I didn't feel super welcomed. read more

Skylar did a beautiful job on my hair color. What a treat!! She took the time to find out what I would like and worked with my budget.

Staff is extremely rude and stuck up including management. Customer service is terrible. Would recommend going to another Ulta location even if drive is farther. read more

Decided to give this store one more chance and I am glad I did. The customer service has greatly improved. I was greeted when I entered and was offered help more than once which made my shopping experience much better than before. I was able to find what I was searching for. I will definitely be returning. read more

Sephora was the go to place for makeup until their prices went sky high and almost non affordable. I've been patronizing Ulta for about two years now and I'm never disappointed with anything that they have. I usually frequent this location or the one in Easton depending which side of town I'm on but I live closest to the one in Polaris. I spend an average of about $50 with PLENTY OF PRODUCTS! The sales reps are very nice with smiles and major knowledge of makeup and skin care product and that is important to me. I'm so glad that I'm referred to makeup that's not only conducive to black women. Every suggestion is referred from Tarte, Revolution, Morphe and NYX have become all time favs. The prices are very reasonable and just about any product you've seen on any YouTube makeup tutorial is in here and for great prices. I am loving the eyeshadow palettes and how I never spent over $25 for one that has at least 20 colors. A great store with great management that's highly knowledgeable about makeup, skin and hair products. read more

After a while of coming here I've noticed the people working here are less friendly. I saw an older lady ask a question about a product and the girl working in there was not so nice to help her out. Then when I asked for help the lady almost gave me an attitude and did not even try hard to look for the product I wanted. I feel this store just hires people to stock the beauty products now. Like my fiancee said to me I should not spend anymore time coming here when there are drug/grocery stores that at least can help you and have you satisfied when you leave. read more

Time and time again, without fail, this location is out of stock on a wide variety of cosmetics. In fact, sometimes an entire collection of eye shadow, foundation or lip products are completely empty. The first time I experienced this I gave them the benefit of the doubt and figured that they might be restocking or doing a remodel of sorts. Months later I revisited and found much the same. With that in mind I had written them off as an option as I was able to find similar products elsewhere. Yesterday, however, I was desperate to find a particular hair care product that has eluded me and decided to give Ulta another go. I walked in. No one noticed. Not only did I not find the product I was seeking but I see that inventory if a product continues to be an issue at this Ulta location. read more

Disappointed in the hair appointment recently. Usual stylist was off today so I had another stylist. Originally went in for a trim and color some gray. Turned out having some highlights added to soften my gray and no trim. Ended up leaving the salon with no hair cut and wet hair. Ended up paying 95 dollars plus tip for appointment. Stylist stated that her fee was ninety five dollars. I should have walked out. Called manager and he stated that's what I ordered. Unbelievable! Maybe that's why in two hours only 2 clients were there. Would not recommend for hair cuts. read more

Free gifts with your purchases, how can you go wrong. Skip the drug store shopping, I come here for all my beauty needs. Free gifts from time to time when making purchases. Today I received $88 worth of free Ulta brand products for spending $20. Not the full size versions but enough to get excited for. I mostly wear Bare Minerals make up and get all my supplies here. They have a reward membership that is free and worth signing up for. The free gifts and coupons rack up quickly. Special birthday gifts that always keep me coming back. read more

Georgia, a manager at Polaris location, is one reason I go there. I've been going there for many years and spent so much money in the past. I recently had a bad experience there for the first time, but I still go to hopefully see her. Thanks to Georgia, I can put the one bad experience behind me and continue to be a customer. Please recognize her cooperate. read more

This was my first visit to an Ulta store and I have to say I had a great experience. I called first because I mistakenly thought it was at the mall but couldn't find on the map. The woman who answered was very nice and helpful in telling me exactly where they are located. I suspect she was the same person who greeted me upon entry and cashed me out before I left. After the greeting she asked if I was looking for anything in particular, which I was, and she walked me back to its exact location. I found what I wanted and then browsed. It's a nice, clean, well-organized store and has a large selection, as well as a salon in the back. Another clerk greeted and offered to help me. I lingered around the brow bar, hoping to get attention from the brow lady once she finished with a customer. She was a great help and introduced me to a product and showed me how to apply it (for brows). The cashier registered me for their rewards program (no charge) and was very sweet. read more

Love this location, always treated well and the staff are always helpful. So much better than Sephora.

I love that Ulta is NOT in the mall. I don't love the mark up on the "drugstore" cosmetics... But, you can use a manufacturers coupon plus a store coupon, so that is cool. AMY @ the Benefit Brow Bar, is AWESOME. She is super sweet and really takes time to get your brows in tip top shape. She helped me get mine to grow in the right direction. I must say that I also enjoy the added benefit of having makeup applied afterward so I don't leave looking all red and splotchy after a wax. read more

So, in the mid-to-late 1800s in America, there emerged a new sphere of work for young women: department store retail jobs. Before this time, women did not generally work outside of the home, and young women certainly did not leave their rural homesteads to head for the industrializing cities on the East Coast and in the Midwest. Parents freaked, the kids were possibly not alright (they might have been wearing shorter skirts and... gasp, entertaining gentlemen in their apartments!), and the term "shop girl" emerged. Ulta, which is a beauty supply store that I frequented often and enthusiastically when I lived in Chicago, reminds me exactly of this period and the "shop girl." Not as posh as Sephora, with a mix of both high end/designer and drug store- level cosmetics and beauty supplies, Ulta is often staffed by workin' girls who are much more fin-de-siecle NYC department store than Nordstrom-at-Easton. And this, I like so much better than trying to be helped by those fluff-for-brains unhelpful Sephora chicks. Sorry ladies. I was excited to see that Ulta opened up in Cbus - I haven't been to the Easton location, but since the Polaris one is not in the mall, I have been to this one at least five times in the past couple months. True to my lower-class origins, yes, I have been spending my hard earned money on Urban Decay, Philosophy, and other creature comforts. This is what I love so much about the concept of Ulta - it's not snotty, it's sexy in an almost working class way. An "I want to be a candy striper when I grow up" way. I teach this in my women's studies course as "the Cosmo Girl discourse." And no, I do not read Cosmopolitan (well, okay... sometimes I do...). :D Yeah, this store isn't well stocked... several items I have looked for have been out of stock on numerous occasions. In fact, ALL of the Urban Decay products I was looking for last time I was in were not available... however, the shop girls ;) are very nice and helpful, and told me when to come back if I wanted to buy them. Kinda a pain since I HATE the suburbs, but since the Lakeview Chicago Ulta wasn't usually understocked, I'll chock this up to newness and inexperience in Columbus. I wholeheartedly recommend Ulta if you love makeup and fashion (they also do hair cutting and styling and eyebrow waxing, but I can't attest to those things since I don't go to Ulta for those services) but aren't a mallrat, suburban foo', or a snotty rich lady or gentleman. It's the working girl's version of beauty retail. Hell yeah! read more

DON'T HAVE GIFTS? TAKE THE TAGS DOWN. I wanted to bring to your attention that throught years of shopping at Ulta I have never encountered such rude customer service. I have bought 4 lipsticks and one lip liner. There were from Maybelline and NYX. Each brand had a tag that said "free gift with purchase". I thought that's a good deal for Memorial Day sale and I was hoping to receive those gifts at the check out. When I was ready to pay for the lipsticks I reminded that these items have a gift with them. The sales rep didn't seem to be aware and left the register to go see if that is correct. It was, but then she said that they are out of the gifts. I was kind of upset because I thought she would at least offer me some samples to make up. But she just handed me the bag. I asked her myself if I could at least get some samples if the gifts that I was supposed to get I am not getting, yet the store had the tags still. Why didn't thwy take them down then? She answered that the store can't just give out samples and that she needs to call her manager for that. That was insane... I wasn't asking for anything ovwe the top just for what I was told I was going to get. The manager walked in didn't even look my way and told the sales rep that no they can't givw out samples they have to be assigned to the product. She leave and the sales rep hands me the bag without saying sorry, offering me a coupon or anything to keep me satisfied when I leave that door. Absolutely rude customer service! Nobody seemed to care and the company just lost its loyal customer. Sephora would never allow that. read more

I am a single father who is intimidated by stores like these lol However I went into ULTA thinking perhaps they carried Wen hair products for my daughters crazy curly hair. I flagged down a salesperson and asked them if they carried Wen. She told me that they didn't and moved on as if I was bothering her. No suggestions on a product similar to Wen or any type of helpfulness. I then went to the mall to Sephoria. They didn't have Wen either but they were sure really helpful and recommended a similar product. If you are a clueless guy going into a beauty store I would recommend Sephoria. read more

How have I not heard of this place until now? After watching many a Youtube makeup tutorial, I had to see what the hype was about Ulta. I love all things beauty and love visiting Sephora, so I thought I'd check this place out. The store was larger than I thought it'd be. I liked the fact that they carry drugstore brand cosmetics as well as some higher end brands. I will say that some of the displays seemed a little unkept and dirty. The nail polish section for example had nail polish all over the place from people testing the colors on the shelves etc. I realize this can't be helped as customers will do what they do, but maybe they could purchase new plastic covers for the shelves to switch out on occasion. I also felt like a lot of the products weren't well stocked. I saw lots of empty spaces on the shelves. In addition to makeup, Ulta also carries, skincare products, haircare products, perfume/cologne, and more. I also noticed a small salon area in the back of the store. I easily spent a couple of hours in there just browsing like a kid in a candy store. read more

I absolutely LOVE this Ulta store. Associates are super helpful and friendly. The managers are very nice as well. Also they get my points added correctly which I very much appreciate because I shop here a lot and their rewards system is amazing!!! I always go here for my brows and the girls at the Brow Bar are all very good and I know I will have amazing brows every time. I've been to a few other Ulta stores while on vacation in different states and did not realize how blessed I am to live local to the Polaris store. Their customer service and professionalism is so appreciated. read more

Frugal product junkies unite! What makes this place so good, is the mix of high and low priced beauty and hair products. They carry my favorite bargain brand NYX cosmetics. My go to when I want to try a new beauty trend but not spend a ton of money. There are always plenty of BOGO sales, and clearance racks throughout the store. Get one of their facials, they use dermalogica products for $20. A great way to pamper yourself. Plus as an Ulta member you get pretty rad coupons that are applicable on a lot of high end skin care. I just splurged on some Mario Badescu facial cleansers and moisturizers. If you are obsessed like I am, come and spend an hour walking throughout the aisles. You won't feel alone, there will definitely be another gal trying each and every new shade of lipstick! read more

So here's the deal, I don't mind a store representative asking me if I need help, because chances are I do. But they kinda take it to the extreme. They have a pretty awesome selection of nail-polish. I wouldn't say this store is picture perfect but you can find some great finds. Also, I suggest you sigh up for the " ulta rewards " card bc they mail you coupons weekly, and on your birthday you get a free eyebrow makeover ( kinda cool I guess ) . read more

I loved coming here a while ago don't get me wrong I still do but the new workers seem kinda eh. I like a few of the people there they always know my name they ask about my life and are super nice the rest are just there. I like this location because they usually have what I want and it's pretty organized I like the selection of prestige and drugstore I always loved that about ulta! I wish this store had the brands I found at the North Carolina one it was awesome but I still love this one it's pretty nice and what I really love is how they don't rush you to pick things or get in your face about stuff I LOVE that! Also there is this girl who ALWAYS. And I mean ALWAYS is on the ball seriously love her she helped me find my foundation and pick brands that are best for me! read more

I have been a Sephora customer for a long time, but after the attentive customer service at this Ulta and the amazing product recommends, I am an Ulta loyalist now! Especially appreciated the Bare Minerals expert who helped me find product that was affordable and perfect for my skin. As someone who doesn't love a full face of makeup, I felt like she knew exactly how to help me. Thanks so much Ulta! read more

was in the store, wandering around for 15 min looking for something, not one of the 5 or 6 store employees acknowleged me, so I left. I will take my money else where read more

I had a microdermabrasion done at this ULTA and was not that happy about the service. It was my first time getting one, and the cosmetologist didn't bother to ask me. The only thing she explained to me was that she was putting a pre cleanser on my face. Although I had done some research on microdermabrasions, I had to ask questions in order to get her to talk to me. I didn't get an explanation on how to care for my skin post-dermabrasion. Nothing. My eyes burned when I got home because she wasn't careful when she applied the creams to my face. My next dermabrasion will be somewhere else. read more

This location is right next door to Jo Ann Fabrics, and fairly easy to get to. I say fairly, only because of the amount of traffic that comes through this area. The staff there are super friendly, and they always greet you when you come in the door. They are super professional too, and tend to keep chatter between each other at the registers to a minimum. Ulta is pretty affordable. I typically go in to buy Physician's formula cosmetics, because I have found that they work best with my pale complexion and don't leave my skin looking yellowed. They are always running sales, and they have a customer card you can sign up for. The card gives you certain perks - you can earn points and exchange them for $ off a purchase. They also have an email newsletter of sorts, which will tell you about new products and the sales they are having. I don't think there is a time when they aren't running some type of promotion. read more

I ventured to Ulta one day because I needed to pick-up some new make-up. I noticed they had a little hair salon in the back, which was perfect timing because I desperately needed my bangs trimmed. Shyanne cut my bangs in the most PERFECT way, I can't stop looking in the mirror because I love them so much! Not to mention she was very sweet and friendly! I'm so glad I decided (on a whim) to get my bangs trimmed there. read more

My daughter and I entered Ulta planning to ask for makeup advice for her prom. We were greeted as we entered but no on approached us to offer any help or assistance. The store was not busy at that time and there were no less than 3 ladies standing doing nothing.2 of them chatting. Am very disappointed, we walked out and went to another well known makeup store read more

I booked an appointment for highlights. As I was new to these thing, I showed them a picture and ask them to do the same on my hair. I was very skeptical about it and asked them lot of questions. They gave me a false hope by saying they will give me 90% of it. After spending 4 1/2 hours and $120 my hair still looks same. I was so upset by it. I asked them what else they could do to make it right. They told me to pay another $136 for lightening. Horrible experience. They didn't give proper suggestion or guidance. Don't choose Emily! She is nice but not helpful person. Don't go for highlights. read more

I stopped into AultA at Polaris the other day just to have my bangs trimmed. The stylist did not do a great job and it cost me $13. It took her less than 5 minutes. I thought the price was ridiculous. I'll never go back. I guess I paid for the convenience of just walking in off the street and getting my hair cut. Next time I'll plan ahead and go to my regular stylist. - Tracy read more

I had an appt to get gels done in the nail salon the day before Xmas. My appt started 37 minutes late. But the worst part was the hideous job the cosmetologist did on my gels! I know an 11 year old who can paint nails better than this woman who did mine. And I certainly could have done a better job myself. After she finished the first coat I asked her to please try to paint closer to the cuticle, as she was wayyyy too far from it! She gave me some line about not wanting to get it on the cuticle bc it could ruin the gels after it dried. That's all well and good but I've had gels before and a well trained and practiced nail tech has no problem taking the color right to the cuticle. My other complaint is the utter sloppiness of the nail color! Not neat or cleaned up at all. Looks like how a little kid would paint nails. Considering that my appt was running so late I didn't even feel like having her try to redo them bc I had to be at work in 20 minutes. Overall a poor experience and I won't be going back. read more

I've been to the brow bar three times and have only been able to get my brows done one of those times. The time my brows were done, they were beautiful. However the following two times, the service was awful and I left angry. Yesterday, I called to make an appointment at the bar. The associate at the brow bar told me that there weren't any appointments available, but there were two walk in times that I could try for. Fair enough. I show up at one of the walk-in times, and (there was no one in the chair...) the associate (the same one I spoke to on the phone) told me that someone had booked an appointment at that time and she couldn't help me. But there was another walk-in time 45 minutes later. Not only did she refuse to help me, but she brought over the appointment book to show me as if I didn't believe her. I mean, I couldn't believe that someone could be so bad at customer service, but that's different. Anyway, if you can get in the chair, your brows will be beautiful. But, I wish you the best of luck in getting any kind of help getting there. read more

This review is solely about the Ulta Salon. I went there for hair conditioning treatment which only costs 18$(I have got that done one more time before and liked it). As I sat in the chair I asked the person (Katie) if there is anything more that you offer than just the 20 mins treatment(like may be leave me under the drier for a little longer), and if there was, then I am ok to pay more. She clearly told me that there is only so much in this service, and "after 10 mins, there is really nothing much that will happen under the drier". So I said ok, and finish the treatment, and when I go to pay my bill they charge me 28 + 10 = 38. I asked them why. She said that because she let me sit under the drier for 10 more mins, she charged me 10 extra. Now: 1. She had clearly told me that beyond 10 mins there is nothing much that will happen under the drier, so then why did she leave for extra time, and why did she charge me extra? 2. When she did charge me extra, she could have asked me that "I am leaving you for extra time, is that ok? and 10$ will be the extra charge" she dint say a word. 3. Even when she was giving me the bill she made no mention that she was charging extra, may be she assumed I would swipe my card without checking the amount. I even spoke to the manager (don't know her name) but she went on explaining about how she charged 10 dollars extra, but did not answer the above 3 questions. The service was good, but with such incidents it turns out to be a disappointing experience. read more

I was charged full price for the worst experience in a hair salon I've ever had. I walked out with a crooked pixie cut, dyed a hideous jet black with a green hue. I asked for a trim on my short bob, dyed chocolate brown. If that wasn't enough, I had to warn the woman that if she closed the scissors how they were placed, she was going to slice my ear. Very unhappy. read more

I have had nothing but great experiences at ulta. Today I came in was greeted, I looked around for cosmetics and tanning lotion. I found a foundation I really liked but was the last one and was broken. I was still willing to buy the bronzer but wanted to see if it could get discounted. I checked out at the front and asked them to see if they had anymore left and they said no. I proceed to ask if I could get a discount for a broken product I was willing to buy and they said no. Not only was I mad about that we were not asked one time if we needed help around the store. The lady that checked us out didn't even smile or anything had a attitude look on her face. I will never come back and will continue to go back to Mac and sephora. read more