Bailey was my stylist when I went in. She was friendly and warm. What I really appreciated most was her constant communication with me. She made sure she understood what I wanted as far as my expectations, she let me guide the experience, but she also made suggestions from her professional standpoint. I was very happy with the results and would absolutely go back to her. Also as a side note, the rest of the staff that I interacted with (on the phone and in person) were also very nice. read more

I've been on the hunt for a new hair salon after my previous go-to girl retired. I had heard great things about Phia and after a gym sesh across the street I decided to randomly swing by to see if they had availability anytime soon. When I walked in I was super surprised to be greeted by a virtual assistant through a monitor. It was something straight out of the Jetsons. After they asked me a few questions they happened to have an opening an hour later so I swiped that one up and came back after a bit. I was randomly assigned a hairstylist, Minnie, and it was like the stars in the universe aligned because we clicked right away. She asked me all about my hair and what I was looking for. I'm a wing it type of person but I did have some things in mind. I ended up getting a trim with some wisby longish bangs and she was able to keep my length which was awesome. At the end she mentioned the different products she used in my hair and sent me home with a "care card" with recommendations on when to return and who else to see if she wasn't in. The whole experience was lovely and I'll definitely be back in a few months! read more

Came for blow out while in town for a conference. I was incredibly well cared for and had an amazing experience. The vibe was super fun (I heard great gossip!) and relaxed! read more

I've been here twice before and received great haircuts from other stylists. After coming in for a third time for a cut and eyebrow wax I left in tears. Not only did the stylist completely botch my haircut and cut it 2 inches shorter than requested- leaving me with a blunt cut above my chin, something I explicitly said I didn't want- but she also ripped parts of my facial skin off during the waxing process- leaving me with open wounds that will scab and scar. The stylist didn't bother to ask if I used retinols before waxing, and tried to pretend that a layer of my skin getting torn off was typical and was too in a rush to even ask questions or take the needed time when cutting my hair or waxing my face. Even when applying eyebrow tint, you can see she didn't make it even. read more

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I had a particular style in mind. Left instructions during booking. Sadly it was nothing at all that wanted. I was going out to celebrate my birthday. Had to go home and re-do my hair. Minnie my "stylist " said she gave me a haircut but she only trimmed some of my ends. I was charged over 80.00 dollars for a shampoo and blow dry. My advice to her is to learn how to do African American hair. If only Jazmen answered my text. The establishment is nice and clean. The staff are friendly. read more

Coming back for another raving review 3 years after the first. I've finally moved to Columbus and have found an amazing stylist at Phia, Minnie! She is such a gem and knows how to help me cut my hair for my natural curls! As well as for those days I want it straight. 10/10 recommend. Oh also, she's amazing at working with thick brows. Love it. Phia overall is great and I've had my hair conditioned and styled by others. Very natural, communicative and relaxing atmosphere. Love my visits. read more

Phia Salon - Curly girl version. - Hair Salons Near Me - Columbus, Ohio

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My hairdresser has now become inaccessible and I had been stressing for a few weeks, trying to figure out what to do with this head of hair before things spiraled out of control. I checked on Yelp and found Phia Salon. As I read the reviews I loved how the owner responded to each one with respect and courtesy, even the reviews that were not too flattering. If the reviewer had issues, she wanted to correct those issues to help them have a better experience. That is what made me pick them. And I gotta tell you, I lucked out. I was placed with Bailey and I set the appointment out a few weeks to prepare myself. Bailey texted me multiple times during the few weeks, asking me what I wanted in a style, could I send her pictures of a time when I loved my cut, things like that. She was very responsive and I felt absolutely at ease by the time my appointment arrived. Even as I sat down for my cut, Bailey asked me a lot of questions about what I envisioned for my hair after my visit. She took her time and gave me exactly what I asked her for. She also gave me the best hair washing I've ever had. I think I dozed off a few times! I enjoyed my time with Bailey and will be using her exclusively for as long as she is available. read more

I went to a different "salon" and they butchered my hair. The next day, I went and saw Kalen @ Phia and he fixed my hair. He obviously couldn't give me back the length that I lost (I had hair to my butt, now it's just past shoulder length) but he was able to soften the blunt concrete steps the other place gave me. He was honest with me, that it wasn't going to be perfect, but he would get me as close as he could, and he delivered. Happy to say I have found my new hair stylist. Thank you Kalen! read more

Phia Salon - Hair Salons Near Me - Columbus, Ohio

This cool downtown spot helped me have fabulous hair for a wedding. In fact, it was SO WELL DONE, that I was able to rock that hair for 3 days. read more

I went in to Phia for a hair refresh and Jazmen did not disappoint!! I had long, damaged hair with grown out highlights when I came seeking her expertise... I left with a perfect fall/winter transitional color & highlight, healthy hair, and a fabulous long bob. Jazmen and Nate worked their magic and kept me so comfortable throughout the whole process. It's always a little nerve wracking trying a new salon for the first time, and now Jazmen has a customer for LIFE! read more

Phia Salon - Hair Salons Near Me - Columbus, Ohio

The Jazmen & Gia provide great service despite constant issues like lack of leadership and consistency in product and equipment. This has unfortunately left most clients seeking services elsewhere and disgruntled. Not to mention the addition of a virtual person for check out leaves the space feeling stale and transactional. Such a shame. read more

After about 5 weeks of messaging, I accepted what I feel was a fair offer from Phia to remedy the situation and am changing this review to 4 stars. If I could figure out how, I would remove the original stylist's name from my first review, as I don't feel it's fair to her. She is still a Level 1 stylist and I imagine she has learned from this mistake. A stylist named Annah adjusted the color and it is more aligned with what I had in mind. She also offered to trim my neck hair, which was much appreciated since it's been several weeks since I had my hair cut short as a fix to the original cut and it was much needed. It's my understanding management met with my original hairdresser and talked over her mistakes with her. Those included not telling me my curl pattern was different than the inspiration photos, not telling me the three photos were all very different cuts, the stylist trying to merge three very different haircuts into one, being too cautious with the highlights and not pointing out to me that two of the three photos were women with hair that had been curled. (Yes, I know next to nothing about hair styling.) I appreciate the openness of the communication with both Elizabeth and Annah, who I believe are part owners of the salon. They both admitted the original haircut was not acceptable. While it took longer to correct this situation then I would have liked, I know mistakes happen and, in the end, I feel like Phia did a good job making me feel valued as a client. read more

I admittedly have high expectations when it comes to my hair experience so this 5 star review did not come easily at all. My experience with Phia Salon, Elizabeth (salon owner), and Rania (stylist) was beyond incredible, and since they blew me away with their service, I need to show my appreciation and sing their praises... I spent the last 3 years at the aveda square one salon downtown where I wasn't always getting the greatest service or results. I wanted to change salons, and since I am a client that will be in every 4-6 weeks, it was very important to me to find the right fit. I had written a lengthy email describing my previous salon experience, what I was looking for in a new salon and what I was looking for in a new stylist based on my hair needs. The owner of Phia, Elizabeth, actually responded to my initial yelp inquiry herself which I never would have expected. She got back to me quickly and we did a type of email consultation back and forth while she worked through the process of ultimately matching me with Rania. After officially making the switch, I can say that Phia did NOT disappoint and now I can see why they are constantly ranked as the best salon in Columbus. I needed help with color correcting a harsh dark root (see before phots) and wanted to transition to a more classic and natural looking hairstyle with some bayalage. So in order to lift my base, my first appointment required two separate processings... so I spent over four hours with Rania. She is so sweet and fun to talk to, yet still so professional with her attention to detail (and not cutting corners, even during a 4 hour appointment). We both had expectations that I would still need multiple visits to get things looking natural again, but after just one appointment she was able to give my hair a whole makeover and had it looking gorgeous and natural again. I was shocked and couldn't be happier... she can work magic in just ONE appointment which is amazing. (I just had my 6 week follow-up yesterday for my root touch up and cut and had the same 5 star experience again). I also have to give major kudos to Elizabeth and the whole team of stylists for creating such a beautiful environment to be in, and I don't just mean aesthetically. The salon is gorgeous, but what I loved most about all 3 visits was that the staff were all so kind and sweet, not just to clients, but with each other. That isn't always the case at other salons. Every interaction I witnessed was genuine: people laughing, smiling, hugging. Happy to be there and happy to be together. There was a positive vibe that you could actually feel. You'll know what I mean if you've gone to a salon that feels cold and detached (even after being a regular). That atmosphere left an impression on me for sure. Needless to say, I will be a patron for life now that I have found my hair stylist soul-mate. I am so grateful to Elizabeth and Rania and am so happy I chose this salon. xoxo read more

Phia Salon - left two photos are before, right is after. - Hair Salons Near Me - Columbus, Ohio

I had an amazing cut done by Bailey a few weeks ago. It was my first time at the salon. She is super fun and easy to talk with. Prior to cutting my hair she asked lots of questions about the specifics of what I was wanting, so I felt very confident we were on the same page before she even began. Most importantly she nailed what I asked her for! I will definitely be going back and am happy I found my new stylist :) read more

Phia Salon - Hair Salons Near Me - Columbus, Ohio

Dru is wonderful! The salon is gorgeous. Just moved here from NYC, and was nervous I wasn't going to find a place I would love. Right away, fell in love with one of the owners, Annah, over the phone who is so helpful! I came in after having an issue at another salon in Columbus, and Dru took wonderful care of me fixing the issue. Not only is she incredibly talented, but she was so freaking sweet and caring! So friendly and willing to do whatever it took to fix the issue I had at the other place. I already went back to see her again and will no doubt be a regular from now on. Highly recommend her and this salon. Wonderful vibes all around! read more

Less than 24 hours after I posted my review, someone contacted me to set up an appointment to remedy the mistake. I had a different stylist, Jazmen, and she did a wonderful job without further damaging my hair. I'm very happy with my color now and I appreciate the efforts they made to help me feel happy and comfortable with my hair read more

Phia Salon - My roots after the had been "touched up." Worse than before I went in, easily. - Hair Salons Near Me - Columbus, Ohio

I love getting my hair done at Phia Salon! Especially the one in the Short North location! Hair, lunch and shopping! The attention to detail from the initial appointment set up, confirmation/consult and then the service is on par with a high quality salon. It's always a little intimidating to walk into a salon you've never been to but these employees are always happy to see you! My hairdresser, Gia, is amazing! She always asks me if I want to do something new and can guide me to the perfect cut & color that will work best for me. What I love most about this company is how much support they get from the owner in terms of more education and opportunities to grow beyond being a hairstylist. And how much they are invested in their customers. Great job as a company getting through the pandemic! I know it wasn't easy read more

It was a recent surprise ER visit and I found myself in the operating room for some tests. The anesthesiologist kept trying to secure my oxygen mask and finally said, "We're just going to have to hold it or something- Your hair, it's just, I don't know. So healthy and remarkably silky!". I said, "Thank you! It's the k18 treat..." and that's all I remember before losing consciousness. I woke up with the desire to serve the people of Columbus by spreading the good word about Jenna at the downtown location and the K18 treatments. I've been seeing her for two years and she's amazing! read more

UPDATE; After my initial review, and complaining in person the artistic director reached out to address my concerns with my color. In addition I discovered that the shirt I wore to my initial appointment had been ruined by bleach. Annah and Elizabeth both reached out in an effort to correct my botched dye job. Annah did correct my color to the best it could be. I was also compensated for my time and trouble. I do appreciate the effort that the phia management went to in order to restore my confidence in their salon. Annah made me feel like my concerns were listened to and addressed. I left much happier after my color correction. So again, the management of phia went above and beyond to correct the error, and for that I am very grateful -------------- I have been going to phia for iver a year and seeing MJ for my pixie cut. She is AMAZING and always does an incredible job. Seriously. Best stylist there. So when my usual colorist was booked up I figured I would give phia a try. Huge mistake. I've has white/grey hair for 6mo. I know my hair can lift to that color. I saw Lux who is supposed to be their fashion color "expert". -she bleached my whole head, not just my roots -the bleach was left on for MAYBE half the length of time it should have been (again, had she bleached only the roots she could have left it on longer) -I was one of 3 clients she was seeing and as a result her assistants did most of the work. I'm paying for her. Not an assistant. -I usually overtone my hair a little. But when she was done it was BRIGHT PURPLE at the ends. -she over processed the tips of my hair, resulting in massively different colors. And yes my roots are going to be a smidge darker. However what I received was bleach yellow roots and purple rips where the hair was over processed. For $140 I am beyond posted. I don't usually tell people how to do their job. I'm not a stylist. But this is comically bad. For the price I paid, I expect results somewhat close to what I ask for. Especially when I know my hair is capable of it. I love phia for their cuts. But good lord never go to them for color. even their "expert" doesn't seem to know what their doing. read more

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Cassandra was great, asked great questions, took the time to understand what I was hoping for and make informed recommendations. Last hair cut at a different salon yielded pretty poor conversation but more importantly I did not feel as though the person understood what I was hoping for--Cassandra was exceptional in this respect and gave me honest feedback. Keep in mind they are only doing flat iron with styles. I was hoping for a curling iron, but I still got complements. Dang Covid! read more

I had a lovely experience at my first time at Phia. The salon itself is very beautiful. My stylist, Wesley, was truly a delight. I just came in for a cut, and I wasn't 100% certain what I wanted besides a "change." Wesley talked me through some ideas based on one picture I brought, but also based on what would work for my hair type, my level of commitment to a hair routine, and my face shape. I love the final look! I think it really suits me. I left with lots of advice on how to manage the new 'do myself. I also loved how supportive the stylists were of each other - asking questions, offering compliments and support. Just a lovely place to spend an afternoon. read more

i loved my experience here, all the staff is so amazing. Wesley was the sweetest and understood exactly what i wanted for i absolutely love how my hair turned out and will definitely be back! read more

I ended up going to Phia Salon after doing A LOT of research. I am from Miami, Fl and have very thick wavy/curly hair and finding a salon here has quite the task. Until I found Rania at Phia Salon. After I had decided on Phia Salon, I then had to find a stylist and chose Rania due to her description on their website as well as the other reviews on here about her. Her description was exactly what I was looking for in a stylist as she is the queen of natural looks and seemed to have a lot of experience with Balayage. Once I had made the appointment with her I knew I had made the right choice because she texted me prior to our appointment, so she could prepare accordingly. Once I got there, I was obviously still very nervous, but the moment she got ahold of my hair her enthusiasm was contagious. She started working her magic and a few hours later she had finally achieved the balayage that I had been trying to get (much to no avail) for years. I can't tell you how great I feel with my new hair and how many compliments I get on it. If you go and are looking for a natural Balayage, PLEASE look no further! read more

Tabby did my hair- she did amazing my hair felt so soft and healthy when I left. The energy and other stylists in the salon was 10/10. Will definitely be going back! read more

Love this salon- been coming here for years! Both my mom and I have been here many times for services and products. I've gotten a simple haircut from all ranges of levels of stylists, and all great results. I recently went in and got the bottom half of my hair colored, and was brand new to any coloring processes. Sunshine reached out to me a few days before my appt to get an idea of what I was looking for, and to send any photos that I thought may be useful. We had a very constructive conversation about the proper colors and process that would be best for my hair (I was nervous for the permanency of color!). Everything went great, and I actually left wishing I had more noticeable color. Sunshine reached out two days later asking how it all went, and I told her my hopes of making the cope a bit more noticeable than how it turned out. Sunshine was super receptive and had me back in the salon within two weeks and colored again free of charge. Everything at Phia is handled professionally, and with great care. I got received follow up suggestions of Aveda products to use for my type of hair and skin, and was able to be guided to products that worked for me! read more

Phia Salon - Fully stocked line on many Aveda products! - Hair Salons Near Me - Columbus, Ohio

Update to initial review: Phia salon went above and beyond to address the issue with my cut. Although I ended up with more length taken than originally desired, I am happy that it finally looks thicker than it has in the past and that it is now even. The experience was great. I really liked my stylist and could tell she was listening and gave me the cut and color I wanted. The only bummer is that one side is longer than the other which happened last time with another stylist. I just don't feel like carving out the time to have it fixed this time. Aggh but just took a picture and it seems way too obvious to ignore. I do appreciate the response however I don't believe that is what happened. She had asked where I parted it and parted it in that spot prior to cutting. I also moved my part to the middle and still have the difference in length. She also knew I had to come in for the correction last time and had been told previously that it was because my shoulders are crooked. read more

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The worst place my daughter has ever been too. Please stay away from this place. Staff working there has no clue of hair cut. Completely ruined my daughters haircut. Even all other stylist there agreed and couldn't fix the massacre of haircut. Please please stay away. My reviews are never this negative. This one, I had too for the hair trauma my daughter is dealing with. If I could give zero star, I would. read more

I was really pleased with my cut from Minnie! I was in town for a conference and needed to get a trim. I haven't had such an in depth and attentive consultation from a stylist in years! Minnie really was giving me the perfect balance of providing professional input and opinions (i.e helping me get an idea of what I want by telling me what options I have) and listening to me, getting me exactly what I wanted. Hair looks great, and left the salon feeling great. The atmosphere of the salon is pleasant and welcoming too! read more

I've been going to Lux for my fashion colors for over a year and it keeps getting better and better! read more

Phia Salon - Lux working her magic on my hair! - Hair Salons Near Me - Columbus, Ohio

Today was my first time at Phia. I was looking for a new hair stylist to fix my not so cute mushroomy bob and touch up my color. I have extremely thick hair with curls and can never seem to find someone who knows what to do with my hair. When I called the salon they recommended Andrew and wow am I glad I went with him. Not only did he give me the best haircut (for once in my life looks like the inspo pics I had), but he spent a lot of time to understand my hair and what I want, made great suggestions and the attention to detail while he was cutting my hair was like nothing I have ever seen. He also showed me how to style it which I very much appreciated. The salon is very cute and the prices were extremely reasonable. I can't recommend him enough, he is so talented and has a great vibe. read more

I can't speak highly enough of Gia and Phia salon. Gia is the definition of perfection when it comes to haircutting and coloring. I've been getting compliments daily as a result of her work! Not only is Gia the best hair stylist I know, she is also one of the most genuine people. Every time I see her I feel like I'm seeing an old friend! 10/10 recommend for your next hair treatment. read more

I am so grateful for my experience at Phia with Autumn. She worked magic on me and is great at what she specializes in. I had "banding" and my color was not near where I wanted it to be. It was blotchy and uneven. I've been trying to get my hair fixed and had gotten it colored 3 times to fix the banding for a total of probably 12 hours in the chair prior to seeing Autumn. Within 3 hours she made me feel like a new person. Plus she's super friendly and I enjoyed talking to her. I think she's going to be a stylist to the stars or something one day! Thank you to the team at Phia. Everyone was great from the phone call I had to help me get set up with the right stylist to the very end. It exceeded all my expectations. 5 stars!! :) read more

Phia Salon - Hair Salons Near Me - Columbus, Ohio

This was my first time at Phia salon. It was a nice atmosphere, but I think it's very overpriced. I've gotten multiple haircuts and color done from other salons and it's easily $80-90 cheaper. It's nice that they tell you the price upfront, but I think the services themselves are just overpriced. I also didn't love how at the end of the service they take you and try to get you to buy products. They show you all the products they used on you and put them by the register so you feel kind of weird. Overall I think some people probably like this type of atmosphere and vibe but I probably won't be back. read more

I got my hair done here and it was amazing i am very satisfied with my hair. I was given a complementary deep conditions treatment courtesy because i was switched stylists last minute. The before and after of my hair was amazing. read more

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I just found my perfect-match salon in Columbus! Phew! Moved here from out of state a little over a year ago. After flying home a couple times to see my incredible stylist in LA, COVID hit & flying has been less desirable. I tried a Cbus salon in July and ended up regretting that choice. Today - I tried Rachael at PHIA and I am thrilled! I knew from the moment she touched my hair that I was in good hands. She asked detailed questions, took her time, paid attention to the details, and saved my color she knows how to do a natural nightlight without strong lines of demarcation. She is lovely and listens. The salon is clean and they take all precautions to maintain safety during Covid. I could not be more grateful - Rachael is a color-artist. Thank you, PHIA! Highly recommend. read more

Out here in a business so searched Yelp for a great salon for a haircut. I came across Phia and was impressed by the talent Phia has. The hair colors that were achieved in client pictures were so beautiful and vibrant. I called and scheduled an appointment and was scheduled with Stevyn. When I arrived I was greeted by the front receptionist and was asked to fill out a questionnaire of sorts. It was really detailed in asking what kind of salon experience I would like and what my concerns were. I was then taken back by Stevyn who was charming and peppy. We sat down and went over the style I wanted and as apart of Phia's process they also recommend a second option breaking down the price for both. I went with my initial style, A-Line Bob. Stevyn mentioned my haircut came with a complimentary scalp massage, mini facial or hand treatment. I went with the scalp massage. Stevyn was very knowledgeable and suggested products for the concerns I had with my hair. I was happy with my cut and the service provided. I also purchased the two products he recommends and was also given an Aveda bag with extra goodies such as a hand lotion, coupons for free services. I really like the attention to detail and extra amenities they offer. It's a shame I will not be getting my hair cut here again as I live in California, but should I be back in Columbus I will definitely make it a must to get my hair cut here again. Maybe I'll even have it colored. read more

Phia Salon - A-Line Bob by Stevyn - Hair Salons Near Me - Columbus, Ohio

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I can't say enough about this place. Rania & her over the moon nice assistant were absolutely amazing. I had the worst two toned hair before the appointment. It has been over a year since I've had color in my hair. My roots were dark and my tips where bright blonde. My wedding is less than a week a way. Raina came to my rescue! She texted me a few days before my appointment to get an idea what I wanted and the state of my hair. We went over what was realistic in the short time I had. Her balayage skills are amazing. She was able to squeeze me in for one more session in a couple of days to get it to the level I wanted! The staff was super nice. Very helpful! Being a first time client I received a bag of goodies! Definitely made a regular client out of me! My only regret is... I truly believe I didn't tip enough. I will make sure to make up for it on Saturday! :) Thank you soo very much! read more

Phia Salon - Thank you so much again, Rania! - Hair Salons Near Me - Columbus, Ohio

I'm here visiting my son and need to have a hair cut badly. I started to search from yelp and saw Phia Salon and Rania has good reviews. Well, I will another 5 star for Rania. My hair is short and waive, I wanted to have pixie cut but retains the wave. Rania asked questions and asked me to send her couple of pictures for an idea. Not only she cut my hair the way I wanted, she also suggested great products for my waive short hair. I love my hair cut. Thank you Rania. read more

Just literally walked out of Phia Salon after getting rushed and questioned with an aggressive and accusative tone by Rania, completely ruining my confidence for the salon. Here are quotes: "I can't guarantee you perfect results, because first time appt is like dating. I can try." Okay, well, if you can't get satisfactory results, I expect you to try to fix it since I'm paying for the service. "I didn't know you didn't know how to park. There's an option for not knowing how to park prior to the appointment. You should have checked that." She also spoke really fast - seems like I was being interrogated at rather than cared for. She had really good reviews on here, but I definitely had such the opposite experience and I won't recommend this place to anyone. read more

Pass on this salon, unless you want to be steered wrong. Was not a fan of the way staff is treated by management, and it shows in how customers are treated. read more