7/14 I've been…read morecoming here for years to get my eyebrows done, and I've never had any issues until today. I came in to get my eyebrows and upper lip threaded. When I walked in, no one was at the front to greet me or ask what service I needed. The sign outside clearly said "Open," so I checked in and sat down. After waiting about 10 minutes, I finally called out, "Is anyone here?" because I could hear noise coming from the back room. A woman eventually came out wearing gloves and said, "We're open, but I'm busy right now." It looked like she was working on something in the back. I found this to be very unprofessional and poor customer service. If your business is open, someone should acknowledge customers, even if there's going to be a wait. Instead, I felt like I was being turned away because she was "busy." I've been a loyal customer at this location for years, so this experience was really disappointing. Unfortunately, because of how I was treated today, I won't be returning to this location.

I am so happy I found this place. It was quick and my brows look great! She was friendly and…read moreprofessional. I will definitely be back!

It was my first time going to this place and I was a bit nervous cause you know, whenever you go…read moresomewhere for the first time you get nervous, but I must say the girl on Sunday, February 9, 2024. ( share my mail I should've gotten her name.) i went for a facial wax , and she made my experience so comfortable and relaxing that I will definitely go back.

The people were very nice and the wait was very fast. I was pleased with my eye brow wax. I always…read morego there and always will.

I love this EWC so much. After experiencing a few different locations around Columbus, this one…read moretruly is the best. Everyone is so nice and compassionate, you can't help but feel welcome right when you walk in! I highly recommend Gina! I have been going to Gina for almost three years and plan to keep going to her for many more! Gina is incredibly kind and very personable. During my first appointment I was so nervous, but Gina made me feel so at ease. She talks with you like a friend who has known you for forever and it is so comforting. Gina is not only super friendly, but her work is amazing! Every time I leave I am always really happy with how the appointment went. Gina is also really knowledgeable and helpful when it comes to how to care for your skin in between appointments! I will never go to anyone else! Thank you, Gina

I have been going to the Bethel Rd location for years and Niha is wonderful. Recently, more office…read morestaff was hired and the appointment was booked for the wrong day. Luckily, the wrong day was AFTER the day I thought it was scheduled, so payment for a no show was not an issue. However, it was an inconvenience. No apology and no offer to perform the service even though a waxer was sitting up front. My high rating is for Niha

The service was amazing and I enjoyed the atmosphere. I came during the grand opening and received…read morea free eyebrow threads and only paid for tinting. I loved my brows

I had a great experience with this location. I stopped by and the esthetician wasn't there but one…read moreof the employees took me through a tutorial of the products and what to expect. Once I had my appointment, the esthetician did an amazing job! I easily got scheduled in within the week. I had never had a wax before and I was impressed at her skill. I am going to my second appointment this week and so excited to have a great group of girls that will help take care of the brows.

Omg.. I was lost without Enid!!! I found her... so happy I cried, she so good I drove a hour round…read moretrip from my home to Benefit in Polaris!!!

FIRST OFF MY LASHES DO LOOK GREAT!! But $160 for a fill is a lot and I have money . $25 extra for…read moreforeign fill and $25 for master on top of $110 which i believe is too high. The place is beautiful but just a lot for a 2 week fill.

I've been a loyal client here for three years. When my longtime stylist left, I switched to a new…read moretechnician who is talented, but my retention suddenly became very poor. Within five days of my last refill, I was visibly missing at least half of my lashes, with full fans falling onto my shirt. My stylist and I had been trying to troubleshoot together, so I went in simply to show what was happening in real time ,not to ask for anything free. Instead of being met with curiosity or problem-solving, I was immediately lectured about aftercare, interrupted multiple times, and spoken to with an attitude. I was pressed about whether I washed my lashes three times a week (it was only day five), and when I tried to explain what I was experiencing, I was told to "listen" rather than be heard. Then I was informed that because my stylist wasn't present, I wasn't eligible for any kind of consideration by her and that complimentary fixes are only offered within 48 hours of application. At no point did I ask for a free refill; I simply wanted someone to look at what was happening and help determine the cause or document for my stylist who wasn't present. Instead, I was treated as if I were trying to take advantage of the salon. This interaction should have been handled very differently. If a client is experiencing unusual shedding, the appropriate response is to document the issue, take photos, and follow up with the stylist and manager not to scold the customer or dismiss their concerns. For $180 plus tip a month, I expect basic professionalism, respect, and a clear escalation process when problems arise. Unfortunately, this experience made it clear that those things are not in place, which is why I ultimately cancelled my membership. Potential clients should be aware that if something goes wrong, you may not be treated with the care or respect you'd expect.

I found Unique from their really good reviews online so I decided to go & I was not disappointed…read more The women working were very welcoming when I walked in. I expressed that I thought threading was painful but the woman was so gentle and made sure to ask how i was doing multiple times. My eyebrows also look the best they have in forever! She was so precise. I will definitely be back. They also offer lash extensions, tinting, body waxing, and a few different facials.

I will never go back horrible customer service. I had been going there since they open. I had…read morealmost 3 full cards of prior service and they refused to combine the cards. At no time when I originally got the 3 cards was I advised of this. And the owner who I have gone to since day one tries to tell me the owner won't let them. Ma'am you are the owner!

They do nice work. The pedicure was done with care and precision. I had acrylic added to my big…read moretoe. Laint job was clean. They definitely took there time. The finger nails I tried the new gel nails. They came out nice as well. Nicely shaped to my desire, they grew out about the same as acrylic. Much easier to removed. I would definitely suggest this location.

I love my new eyebrows, thank you so much Jessica. Highly recommended Jessica at Bexley Nails…read more #hairstroke #eyebrows