Benefit Auto in Pawtucket RI burned me not once but TWICE. I bought a brand new 2020 Chevy Spark from Champagne Chevy in Brooklyn CT. I wanted a starter as I never had such a convenience, but it didn't come with one as an option. The dealership had one installed from this outfit. Well they poorly installed it and brought it to my condo after about a week, but it didn't work. They tried to just dump my new car and leave, but I made them take it back. They brought it back again after about a week and it still didn't work. At this point I had just bought a new car and wasn't able to drive it for several weeks because they were dragging their feet with this project. The dealership lent me a car I am sure they would have rather sold. Why did it take so long? Benefit Auto got it right --finally-- on the third try, but my car dealer was so embarrassed by their incompetence and indifference to me that he waved all fees associated with the starter. He ate the cost. He (Brandon) told me he would never do business with Benefit Auto ever again. The clickers they gave me were obviously cheap compared to others I have seen and one of them fell apart after about a year. I managed to put it back together and it still worked. Every once in a while they would come apart and I would have to snap it back together again. Its a miracle they still worked. Apparently its just three pieces. The electronic guts, the button and the outer case. After three years I lost my keys so my Partner took the day off and drove my car all the way up there from Willimantic and got a new clicker/starter or remote or whatever you want to call it for our anniversary. The new starter ("Automate" Model 7116A) was obviously even more cheaply manufactured than the first and United Auto only gave us one this time. It was 3 weeks and three days exactly after purchase when the new starter fell apart. I actually have me dropping my keys on my security video. I just dropped them on the driveway as I fumbled with various items after getting the mail. I wasn't doing anything crazy with them. I could not find all the pieces this time. I got the guts and the outer case, but not the button. Benefit Auto would not mail me a new one or the missing part. The woman who answered the phone was flip with me. She just wanted more money, more money, more money. Benefit Auto does not stand by their shoddy work and they use inferior materials that are designed to break so you have to pay them more visits. Do yourself a favor and go somewhere else. We ordered new clickers (2) on the internet at a fraction of what Benefit Auto wanted to charge us (again) for just one. We will try to figure it out for ourselves. If we can't, I will warm up my car the old fashioned way rather than give these grifters even more of my hard earned money. Yes Heather K, you are not a client because you were fired three years ago. https://www.youtube.com/watch?v=k8gY-JJiPao read more

Benefit Auto Service - Auto Repair Near Me - Pawtucket, Rhode Island

Horrible customer service. Poor craftsmanship. They damage things during install and then don't repair them. They remove parts and don't put them back. read more

Benefit Auto Service - Damaged rubber piece. - Auto Repair Near Me - Pawtucket, Rhode Island

My wife's vehicle needed new fibs for her remote starter. They had me in and out in 15 minutes. Highly recommend them! read more

I highly recommend Benefit Auto Service, they exceeded my expectations when installing a moon roof in my 2015 Suburban. It is perfect, flawless, I don't know how they did it, amazing! It looks beautiful and my car was spotless, no mess from the installation, they obviously wear surgical gloves, I have never experienced the professional care and service Benefit Auto service provided. I commend them all, from the management to the installers. I'm beyond words to describe my positive experience. Thank you to you all. Know that you're in good hands for any upgrades/remodels that you want to have done to your car. They deserve 10 Stars! read more

Used these guys multiple times to fix minor rips/repairs for my interiors and I just wanted to take the time to give them a shoutout for all the great work and customer service that I always get when doing business with them. Family owned business that is operated the ways a business should be. These guys have been here a while and you can tell why! Blessed to have found these guys highly recommend them for all your minor interior car repairs !! read more

I wanted to put leather seat covering in my car because the cloth was all stain. They asked all the right questions. Did all the preparations and did an excellent job. Very courteous, clean and quick. Would definitely recommend them to anyone needing this service. I love helping local business and this is a great one to support read more

Good, honest and reasonably priced service

High quality work, extremely professional, never ever had a problem over a span of 30 years. Doing high quality remote start or upholstery work with quality materials. read more

Fantastic job installing leather in my 2010 Subaru Outback! The light colored upholstery that originally came with my car stained very easily. Now in 2020, my car looks brand new! I would highly recommend Benefit Auto Service if you want to have leather installed in your car. I show everyone and they can't believe the transformation. I'd like to also mention they were the most reasonable. I researched companies for 2 months, including recommendations from a number of new car dealers and the consensus of opinion was this was the best place to do the job. Extremely pleased. read more

They repaired my drivers side leather seat in my 2012 Jeep Wrangler. Did a fabulous job. 100% satisfied.

Needed a new soft top for my car, got quotes elsewhere they were all the same except benefit auto did it in one day!!! Amazing services, great job!!! Highly recommended for cosmetic auto needs! read more

I cannot say enough about Benefit Auto Service. My sunroof flew off my van. Insurance company no help. Benefit fixed it within 15 minutes and took care of all the paperwork. I don't know how they did it!!! I am still amazed at their service. I highly recommend them. Cheryl read more

I really appreciate they stuck by their work until I was satisfied. Unfortunately they installed a product, no fault of their own, which did not operate as expected. They worked it out with the source of the product to make things right. read more

I called to make an appointment to have my windows tinted, had a day off from work, so I made it, it was 2 weeks in advance. I called 2 days prior, to confirm the appointment, and they said it was all set, drop it off first thing in the am. When I got there, the guy doing the install, didn't know anything about it, thought somebody told him that I re-scheduled. The owners son, confirmed that I didn't, said the car might be done by 4. The installer kept saying, he didn't know, and that he might have to go out. The owners son, then told me that they cater to dealerships first. We agreed that I would bring the car back in a few hours, so I could run errands. I called back, to make sure it would get done, the guy told me they can't do, that the installer was going to CT. for a dealership. Needless to say, I was upset, and no resolution was provided. All he could tell me, was he had a guy call out. Called back, trying to come up with a resolution, got the owner. I explained what happened, an he said to call back in the AM the following day, asked where the car was during the day, that we might be able to work around, because I thought, with making an appointment 2 weeks in advance, I shouldn't loose time from work to have this done. When I called back, the owner transferred me to the son, and was like "when can you drop it off". I explained the conversation between me and the father, and asked where the car would be, and he said,"I can't pick the car up", remind you, it's only 15-20 minutes away. He offered no solution, except for me to take time out of work for their mess up, and when I said "don't be surprised if you get a bad review", he said "go F--- yourself", and hung up the phone. I called back, got the owner, said what the son said, and the owner said, "he doesn't want to talk to you", and also hung up the phone. Obviously, dealerships are more important than the local guy, I made the appointment, 2 weeks in advance, I thought I should of gotten better service, but was very wrong. Definitely won't ever recommend them again. read more