I think I've found my new car techs! From start to finish they have been wonderful and so…read moreaccommodating. I had an emergency with my car where I had to pull over and get it towed, and I saw they were just around the corner from where I parked my car. I reached out to several mechanics in the area but it was Labor Day and I know most were out of office. However Xdealertechs responded very quickly and were also the first ones to reply to my inquiry, and they let me know I could tow my car over whenever I needed. They were transparent in letting me know they had a busy week ahead so my car might be ready by end of week, but I wfh and was completely okay with it. Once they received my car, they were upfront and kindly explained what the issues were and how they occurred and then sent me a complete guaranteed quote of the entire service for me to review. Once I accepted the quote, they were right on it. True to their word, my car was ready within the week and my mom went on my behalf to pick it up for me while I was working. I was honestly so surprised at how they were able to service my car well within the timeframe they provided me. Their price is fair and I appreciated their transparency and high level of service, all without even meeting me! They were so great and easy to work with, I will definitely be reaching back out for any future auto care and also referred them to my entire family if they ever need a mechanic. Thank you so much!!

Excellent service, friendly people, and quality of work or how I would describe this business…read more Would highly recommend...

Extremely honest shop. Steve didn't try to sell me anything extra at all. Recommended.read more

Honest. Know what they're doing. Just ask any customer they have, and you will get a thumbs up…read more Bill Mitchell

Prompt, reasonably priced, friendly, honest and helpful. Exceeded my expectation. Made honest…read morereasonable recommendations without pressuring.

After a frustrating experience elsewhere, I brought my 2017 Hyundai Elantra to Columbia Family Auto…read moreCare for a second opinion regarding a traction control light, check engine light, and intermittent loss of acceleration. From the first phone call, I could tell the experience was going to be different. They were able to get my car in quickly, performed a thorough diagnostic, and accurately identified the issue as a faulty sensor. The repair was completed the same day, and my car has been running great ever since. What really stood out to me was their communication and transparency. They took the time to explain exactly what was wrong, showed me the old sensor they removed, and answered all of my questions in a way that was easy to understand. I never felt pressured into unnecessary repairs or talked down to. A month later, when I called about a separate issue, they immediately pulled up my vehicle history and knew exactly who I was and what work had been done. That level of organization and customer service is rare. Finding a mechanic you trust can be difficult, but Columbia Family Auto Care has earned my trust. If you're looking for honest diagnostics, fair pricing, and a team that genuinely takes the time to help their customers, I highly recommend them.

Overall great service. I would recommend this place to anyone that needs body work done!…read more Only negative review I had that kept them from getting 5 stars is the hood of my car had oil prints all along it when I received it and they didn't offer to color match (for an additional price, I know it wouldn't be free) my hood to my newly added bumper and fenders.

I had an excellent experience with RPM Auto Center. Aria initially told my vehicle would be ready…read morein three weeks, but it was completed in just one week. My car has a unique blue/green color, and the paint match was done flawlessly. Thank you Aria for doing exactly what you said you would. Additionally, the interior of the vehicle was exceptionally clean and smelled like a brand-new car. I truly appreciate the care and attention to detail shown by the RPM team. Since I do not drive this vehicle often, (2019 with only 31,827 miles) it still feels new to me, and they restored it beautifully to the day I brought it.

Another great job by API. Very fair rates, excellent work and professionalism. I always bring my…read morecars here when I can't handle a repair myself. I cannot recommend this service center enough.

I needed a new radio console installed along with routine oil change, differential fluid, tire…read morerotation, etc. at the dealership for our 2015 Subaru Outback. AutoNation Subaru promised 2 days but it turned out they hadn't ordered the radio and it would take 7-10 business days, so--for the first time ever--we took it to Kevin at API for the routine stuff and would take it back to AutoNation for the radio another time. We dropped it off June 23 and would pick it up June 29 (which we did.) Drove it home (~5 miles) and it sat until Tuesday at 4:30 a.m. when my wife went to work. The car started shimmying and a burning smell and grinding sound came out from under the hood. She pulled over as the car lost power and the car wouldn't stop rolling in Park; used emergency brake and towed it back to API that morning (June 30). Kevin diagnosed the outback needed a new transmission but denied any culpability, saying instead this is a dealership problem and try to con them into extending the warranty. Towed it to Catonsville Subaru and we have their video diagnostic and written report stating the differential assembly was empty of fluid and the transmission was filled with differential fluid. It cost almost $20K to repair the damage and Kevin and API (with his son and daughter) refuse to respond. I hate to spend $10K to recover $20K but they are leaving us no choice. I've mailed hardcopies, sent email requesting "read receipts (APISOUTH@YAHOO.com) but they immediately delete them without reading. API has their folksy "aw shucks, I'm just one o' ya'll" routine down pat but it's shadier than Trump bitcoin. I recommend avoiding this place like the plague.

We've been taking our cars here for years. Are they the cheapest guys in town? No. Are they the…read morefastest guys in town? No. But - they're scrupulously honest and do quality work that they stand behind 100%. We've had them tell us that something another shop told us needed to be fixed actually didn't and found the problem to be something small and inexpensive. Bottom line? I trust them. If they tell me it needs to be fixed, we get it fixed. I'd recommend them to anyone!

I came here almost 3 years ago, and I've honestly been putting off writing this review because I…read morereally don't like giving bad reviews. But I finally decided to share my experience because I think it's important to warn future customers, especially those who don't have a lot of extra money to spare. The good: There's a shuttle service for customers, which is convenient. The driver was very cheerful and interested in having conversations with customers, which made the ride interesting. The staff members were polite, and the lobby has free coffee for customers. The terrible: I chose this place for my car inspection because of the positive ratings on Yelp and Google. But alas, the mechanic who inspected my car quoted me $1k+ for a part that was actually in perfect condition and failed my inspection. When I asked where the leak was, the rep said the part was shiny, and that indicated a leak. A few days later, a family member who is a mechanic inspected the part and confirmed that it was, in fact, in perfect condition. So he took my car back to this place for a re-inspection. When questioned, the reps couldn't point out a single leak on that part, and they passed him. Folks, please be careful, especially if you're a woman or someone who doesn't know much about cars. Based on my experience, I felt like I was being taken advantage of. My advice: Question every part they claim has failed, leaked, or broken. Heck, ask them to walk you over and show you exactly where the part has "failed." If you're familiar with car mechanics and have the tools, inspect your car thoroughly beforehand so you know the condition of your car before handing it over for an inspection. And if you don't know much about cars, bring a friend or family member who does. Having someone knowledgeable with you can help you ask questions and better understand what the mechanic is telling you. I'm honestly very disappointed with BA Auto. I went in expecting an honest inspection, and this experience left me questioning their integrity. I'm finally posting this after almost 3 years because I hope it helps someone else avoid a similar experience.

Wow. What can I say other than they definitely exceeded my expectations. I had to come in because…read moresome lady sideswiped my Honda Civic a couple months back, as I don't drive the car often I didn't feel the need to get it replaced until a friend of mine recommended them for their lower price. Definitely didn't expect the car to come out looking as good as it did. I'm a very worrisome guy when it comes to leaving my car at shops because of bad experiences in the past, but wow, my car looks brand new again. I called on a Saturday to ask for updates and the manager Herzel answered, and told me that the car was just coming out of paint and he'd send a picture of it. I was completely shocked to see the side that got hit looked completely new! If you want top quality work, from an honest professional who will absolutely accommodate you when you have worries, without a doubt come to ACI Auto Body. You can definitely tell that they care about attention to detail, and even fixed an extra dent in the rear that wasn't on the estimate after asking me about it, for a very small fee! Never going to another shop again after the wonderful experience I had here.

Took my 2021 Acura RDX in for repairs after an accident and ACI was very friendly and easy to work…read morewith. I would recommend following up over the phone for updates, but they did a great job of working with my insurance (GEICO) on necessary repairs beyond the original estimate. I was happy with the final job!

I took my car here to get my Maryland Safety Inspection done on my out of state car the other day…read more Excellent service! Staff is all very friendly! Their waiting area is very comfortable. Quick service! I will recommend to family and friends!

Gary's was able to get me in and out in just one day. I needed my brakes redone and my 90k service…read morecompleted and they completed it all within an 8 hour time frame which was really nice, they also had speedy enough WiFi, and a small but comfy enough waiting room. The mechanics were nice and explained everything that I was paying for and made the decisions easy for me to understand.