Update: the owner got back to us and let us know that the server involved in this incident no longer works there. I appreciate that they took the complaint seriously and handled the follow-up thoughtfully and professionally.
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Wanted to like this place, but unfortunately one server managed to turn the entire night into an unnecessarily hostile experience.
For context: we were a group of Asian girls just trying to have a chill night out. We were never rude, never yelling, never trying to get out of paying for anything. In fact, we DID pay for the cocktail we didn't enjoy - the one that was personally recommended to us as "their favorite on the menu." What caught us off guard was that the instant reaction to hearing we didn't like it was: "You still have to pay for it." Nobody even suggested otherwise.
Things just kept getting weirder from there. We were told to "stand in a corner" while waiting for a table. One of the glasses at our table was visibly dusty and took around 20 minutes to replace. At the end of the night, we spent ~15 minutes trying to flag someone down so we could pay and get our receipt for reimbursement. Since nobody was coming by, we stood near the entrance waiting for a server to come out, only to immediately get hit with: "Are you leaving without paying?"
When we asked for the receipt, we were told "did you press the button?" on the POS machine... except there literally was no button. At this point the music was extremely loud, so yes, we had to speak up to communicate. Somehow this was interpreted as aggression from our side.
What really crossed the line was when the server started cursing at us and telling us to "back the f*** off" while we were asking for their name / a manager because we would like to be treated fairly. We were not in their personal space, not touching anyone, not causing a scene. Another server actually stepped in and tried to de-escalate the situation, which was very much appreciated.
I fully understand table service is stressful, especially at busy bars. But this went way beyond normal stress or attitude. It genuinely made us feel unsafe and uncomfortable, and honestly left a worse taste than the cocktail itself.
Also, if this truly was the only server working with no manager around (as we were told, despite visibly seeing other staff working), then that's a serious operational issue. No customer should be put in a situation where there's nobody available to professionally handle conflict resolution.
The place itself is okay. But this experience alone was enough that I wouldn't feel comfortable recommending it to anyone unless they have a humiliation kink. read more