The good: They did extra work to find a generic version of a drug when the easy-to-get generic did not work for me. And I have often heard the proprietor being sympathetic and helpful to people struggling with health problems.
The slightly bad: The prescription refill part of their website does not work half the time. And sometimes they don't have enough of a drug to give me a full fill, so give me a partial fill and I come back later for the rest. (That's a minor nuisance, but no biggie.)
The really bad: Proprietor Bob has 4 times in about 4 years suddenly become furious at me and utterly blown his top -- face beet red, very loud voice, lots of sarcasm and venom in what he was spewing.
First time was during covid when I asked for a certain brand of mask, and he told me the brand I wanted was no better than what he had. I said something like "well, I read up on it and what I read pretty much convinced me, so I think I'll wait til I can find the brand I want." And he blew up at me, delivering a long, loud tirade full of sarcasm about "people who think google makes them an expert," & various "idiots" he'd had to listen to. I was stunned, but just didn't engage.
Then it happened a couple more times.
After the 3rd time, I decided that if it happened again I'd switch to Amazon. Today it happened again. His assistant told me that from now on there would be an extra charge per prescription filled. I said, "hmm -- I understand why you'd need to do that, but I think I probably will switch to Amazon." "Absolutely," said Bob, smiling but turning beet red. "If you can't afford $4 what else can you do?" "There's no need for sarcasm," I said. "I can afford the $4, but don't really feel like doing that to keep coming to this place, because it isn't all that pleasant to deal with. You've blown your top at me 3 different times." Whereupon Bob launched into a tirade about what a horrible pain in the ass it had been to find a special generic for me, how he had been "kissing my ass" all these years, how if I wondered why he'd blown up at me 3 times I should just go home and look in the mirror, and to take the meds they'd just give me and get out, get out, GET OUT OF THIS STORE RIGHT NOW AND NEVER COME BACK."
So I left. Listen, I'm no saint, and I'm not real chatty when I'm picking up prescriptions, but there's no way I'm a "difficult customer." I smile and say how're you doing, I do not act annoyed if there's a delay or some kind of glitch. I don't think I've ever complained about *anything * there. I did say, when I found that one generic had a weird effect on me, that I just could not take that generic any more. But I wasn't pressuring Bob to solve the problem, If he had said it was just too hard for him to get hold of an alternative generic, I'd have said yeah I understood and looked for another drugstore that could get it. I just am not pushy, obnoxious, entitled, etc. I'm introverted and polite. read more
