This CVS is convenient for local Watertown residents! Parking is in the back…read more It is open for 24 hours, except that you have to use the "back" entrance between 9 PM and 7 AM. It is often well stocked. If you need photo support, you often have to wait for the employees to come by for assistance.

The new displays making pharmacy customers enter their information before they can get your…read moreprescription is terrible. Takes some time to enter everything, many times the screen does not record your touch entry, some older people find it confusing. Pharmacist used to find you instantly with name and dob. Why the stupid touchscreens? Truly a pain to use, especially when touchpad does not sense entry. Additionally, one has to touch a touchscreen used by untold number of people leaving germs to hop onto your finger. What a terrible idea. Referring to CVS in Belmont, Ma. Calling in continues to be terrible, no answers, have to leave message for eventual callback.

Bob was the best! He charged $4 because insurance was only paying $1.50 per prescription. He has…read morerent, insurance, utilities, payroll etc. Corporate wants to get rid of the little guy. we're getting our meds by mail eventually. It's very sad; they forced him out of business. Miss you Bob

I love this place! It's a true neighborhood pharmacy. Customer service is the name of their game.read more

Friendly and helpful. Unlike the large chains, they treat you like a person, not a commodity.read more

I just talked to The owner Xiaoyan Qin who purportedly according to what is publicized is concerned…read moreabout customer service. That statement is the furthest from the truth. I called her to ask about when Union Pharmacy would be receiving the Moderna mFlusiva. Her regular staff did not know. I left several messages from September 3rd to today, the ninth. The last message I left was this morning when she was in a meeting. There was never a call back until I caught her this afternoon. She flippantly said she never received a message and that her staff would know the answers anyway. That was not true. They did not. When I stated to read off the dates recorded on my phone, she hung up on me. It was not accidental. There was no callback.

After paying for a new Rx for pain (knee replacement) online and ordering delivery , my Rx was…read morecancelled without notification from CVS. If I hadn't checked status on their application I wouldn't have known. I called pharmacy, spoke to a pharmacist who was curt and rude. Now I'm waiting again for delivery . The CVS system is not customer friendly. This CVS is the worst.

I used to love this pharmacy and have been supporting them since they opened many years ago…read more The store actually is great but the pharmacy is horrendous. By far the rudest staff I have encountered in any establishment that my wife and I have done business with ever.Yesterday was the last time I will use them as I have transferred all of our prescriptions to another pharmacy. It is truly amazing that this quality of service has been tolerated in a community like Belmont for so long. DO NOT USE THIS PHARMACY

This is a bittersweet message because when I started this process, I was deeply Po-ed from the…read moresubstandard service that I received from employees. I turned it around at the corporate level and they were most helpful but yesterday I went and took care of my last OTC purchase and Laura the Manager made it an easy transaction not aggravating. No conversation about can't do it. You don't have enough of ... She just did it and did it with pleasure and I'm immensely grateful for her and I hope that we can continue with this relationship like it is now. If corporate could recognize her for her outstanding effort that would be greatly appreciated and that one employee that wasn't helpful did get his. On the flipside of this wonderful review, I would give the pharmacy three stars. The gentleman that helped me at first just blew me off, then walked away then talked and half sentences interrupted me when I spoke, It was not fun. I would suggest some training..

BEST Walgreens experience ever. I phoned in an out of state prescription with the pharmacy and was…read moreprovided top-notch service. I had to call in three times over two days due to the nuances of the prescriptions being filled and was fortunate to have the same amazing technician answer my calls. Not only was she extremely helpful and patient, she informed me that she had a coupon that would give me a better price on a particular medication over my insurance cost. My home Walgreens would never provide such thoughtful service. Picking up my prescriptions was a breeze as well. This Walgreens pharmacy should be an example for all others to emulate.

The pharmacy manager was holding my prescription! Kept telling me they didn't have it until…read moresomeone spoke up and told her to give it to me! I would have had to go to the hospital. I've spent quite a bit of money at CVS, perhaps I'll start going elsewhere! This shouldn't happen to anyone! Time to go to Walgreens!

beej using this pharmacy for about 4 yrs for me and my kids couldn't be happier i love the quick…read moreservice and no lines.

Incredible personal service, recommendations, great selection. Owner consulted voluntarily and was…read morean immense help. Purchasing was not just a chore, but a pleasant experience. Nice interior of shop too. Parking spots just out front on the street.

although convenient to the neighborhood, the prices can be quite higher than you can find…read moreelsewhere. also, though I tried to give the benefit of the doubt, there is a particular employee who is always rather unpleasant and bordering on rude. I try to not go there, especially when they are there.

This is by far the best source I've found for personal care products: shaving, deodorant, brushes,…read moreblades, combs, colognes and much more. It's also the best insight I've received for personal care products from the gentleman who's always there (at least when I stop in.) There's ample parking in front of the shop, and it's a shop where you can sample just about everything before committing to a purchase. The Yelp details include no credit cards accepted, which is not the case. Credit cards are welcome here.

The best stop on your shopping tour! I had the pleasure of stopping by this unique store and…read morepurchased a wonderful men's cologne for myself. This place has hundreds of fragrances and hard to find men's and women's sundries. The proprietor is a quiet and nice man who was able to pinpoint the right product for me based on my request for something subtle. There have been a few unjustified bad reviews that I've read, and I have to blame the reviewers who are more likely the problem. Simply put, if you're going to shop retail, then purchase from retail. Don't walk in and try a bunch of fragrances then buy online to save a few bucks. Do the right thing by merchants that have rent to pay and operational expenses. Supporting local May cost a bit more but it worth it. Thank you sir for a great experience, I'll be back.

The pharmacy department was outstanding - they went above and beyond to see if my insurance would…read morecover Covid tests, they transferred my prescription from CVS (and unlike CVS they were able to fill my prescription), and they were incredibly nice to me and everyone else in line. They took the time that was needed with each customer and you could tell it they liked working there. It was clear that they knew their customers personally and really cared about them. Not only that, but I was able to find a hypoallergenic face cream my dermatologist advised - previously I had always had to buy it online - but there it was on the shelf - hurrah! I will always use this pharmacy now...

Curious to know what the interview questions are when someone applies for a job here:…read moreDo you hate being employed? Are you good at scowling? Can you commit to being miserable while ringing up customers? How much experience do you have giving monosyllabic commands? Listen, the store itself is clean and well stocked. Not been to the pharmacy, so this is purely my take on customer service. You'll definitely get your essentials here, but don't expect anything close to a smile, or god forbid a greeting, or any kind of human-to-human interaction from the cashiers or staff.

I was at the Watertown Target to make a return 9/27 . There was 8 people ahead of me . I would like…read moreto do a shot out for Sandy who was solo doing pick ups and return. She kept a smile on her face running in the back for pick ups and also she had to go past the Starbucks to get something else?? I saw someone that looked like a manager surprised she didn't call for backup!! Thank you Sandy for your calm smile face easy return!!! You'll do great in life!!!

I think they're remodeling and 98% of the medicine section was EMPTY (but they were restocking it…read morewhile I was there), so that was kind of inconvenient. Seemed cleaned and organized from what I saw (didn't do the clothes or makeup sections at all but food section was well stocked and organized and so was the home goods aisles) Had quite a bit of stuff so had to go to a worker to checkout. They were nice and used the bags that I brought along. Check out speed could have been faster, but it wasn't the worst I've ever seen.