I used to love this pharmacy and have been supporting them since they opened many years ago. The store actually is great but the pharmacy is horrendous. By far the rudest staff I have encountered in any establishment that my wife and I have done business with ever.Yesterday was the last time I will use them as I have transferred all of our prescriptions to another pharmacy. It is truly amazing that this quality of service has been tolerated in a community like Belmont for so long. DO NOT USE THIS PHARMACY read more

Absolutely a Zero star facility. This is for the pharmasist (Shelby) that can't make eye contact, doesn't want to speak to a customer and can't apologize when there is a problem. I set up an online vaccination. Come in for the appointment and they say they don't do that vaccination there, I asked about anotehr and was tol the same (and that I shouldn't rely on the website). No expanation . I asked the person helping me why, and went to Shelby who just no. She approached me after I had stated I wasn't happy about scheduling this, taking time off from work and given ZERO reason or rationale, Shelby didn't even treat me like a person. She came over after I stated I would be leaving a review for the error and attitude, and reaching out to corprate. To which she had zero concern, didn't even apologize for the inconveience and just walked away. There is NO ACCOUNTABILITY for their unprofessional behavior. read more

After paying for a new Rx for pain (knee replacement) online and ordering delivery , my Rx was cancelled without notification from CVS. If I hadn't checked status on their application I wouldn't have known. I called pharmacy, spoke to a pharmacist who was curt and rude. Now I'm waiting again for delivery . The CVS system is not customer friendly. This CVS is the worst. read more

I CAN NOT stress enough how this is THEE WORSE CVS I have ever been to. This is not an assessment I am making by this one visit. I am so mad because it's the one that's closest to me and I forget to tell the hospital to change it. 1st of all, the woman eating at the register while helping you is distracting. So they rejected my prescription cause "I didn't have insurance," which I do, and they would have known if they called me. So then I get there and she has attitude about it while chewing food talking to me. Then I leave and come back for the meds. They are missing one, I called, she told me I have to buy it over the counter. Im wondering why they didn't tell me that while I was there. First she was trying to convince me that the doctor told me to buy it over the counter, until I told her that it was prescribed and she said she just now seen it after going to check again. How did you miss the prescription in the first place? The line to get your meds is always so long. They always have a broken register, or not enough ppl or don't have the meds you want. read more

The pharmacist hung up on me when I was trying to fill a prescription for a patient. This is unprofessional and unsafe for their patients.

People are not customer oriented. There is at least one pharmacist, likely 2 that are next to useless. The Afro pharmacist is not helpful at all, sarcastic, cuts you off, says "not my job" - why do they keep guys like that? Placed an order this morning around 10AM with him, it's in stock, but not ready until after 3PM...2 closed boxes of inhalation solution vials. Meaning, put both in a bag, type in Rx info, and instantly ready! And forget them seeing if any meds are cheaper with various coupons - bring your own if you have any, unlike Walgreen. They have become terrible and expensive. Fortunately most meds are via Caremark or walgreens. read more

The Trapelo location has become dirty inside and out, and the pharmacy staff is very rude and slow. I went to this CVS for YEARS, even though the Leonard St location is within walking distance of my house, because the store itself was way better stocked. I'd stand in line forever to pick up a prescription, listening to the phone ring over and over and over, with no one paying any attention to calls. Then everyone would have to watch the clock because they shut down for lunch! The store part was much better, but they always expected you to use self-checkout, which is a major turn-off. Recently my new primary care office accidently sent my refills to the brand new Leonard St location (in the Filene's building). Not wonderful, but way better than this location. My boyfriend just called me to say he was ready to grab the pharmacy person over the phone-line they were so rude to him. So it appears nothing has changed over on Trapelo Road... read more

This review is specifically about the Head Pharmacist at CVS #1848 located at 264 Trapelo Road in Belmont, Massachusetts. His name is Igoche Obute and if you're looking to be condescended to by someone with a supercilious attitude while he repeatedly commits HIPPA violations, then THIS IS YOUR MAN! This is not a one-off experience. I've been using this pharmacy since way before he was the pharmacist at this location and he's always been unpleasant to deal with and I've always been willing to just accept that he's a miserable man. But that all changed today when he seemingly wanted to let someone know while CVS may have an interest in their customers, he does not. And apparently, rules and laws don't apply to him. Long story short, I was there to pick up prescriptions and from across the pharmacy he rattled off the names of the prescriptions I was picking up with a callous tone in his voice and a deadpan expression on his face. I feel like that could be a HIPPA violation. I truly had no desire for the other 5 or 6 customers in line with me to know which medications I take and for what reasons I take them. I'm not the whiny crybaby Karen type and this is literally the first online review I have ever posted, but this was about as unprofessional as a person in his position could be and today I'm the one feeling irritable, so Mr. Igoche Obute, I sincerely hope you get the opportunity to see this review. You went through all that schooling, got your Doctorate, got your MBA etc.. And through all of those studies they never taught you how to respectfully interact with people?.. That's a shame. read more

I came to warn people how bad this CVS is and looks like many beat me to it. I've had so many horrible time wasting experiences here I must be insane to keep going back but it's literally walking distance to my house! They don't answer the phone. They don't reach out to doctors. The staff are miserable. I need my prescription to deal with people like them! Avoid at all costs! read more

I want to add my list of woes to the reviews I am reading here today. This store is by FAR, the worst drug store In Massachusetts. I waited in line, had a surly clerk who couldn't tell me why he charged me $10 over the price listed on the shelf. I asked the manager to intervene. He told me to take the bigger size box and exchange it. Long story short, the manager of the pharmacy came over and argued with me for five minutes. I said just to take it off my bill, and I would go elsewhere. He said they don't refund money for allergy drugs. He begrudgingly ran my card and kept $3 of the amount, laughed in my face and said it was tax and I couldn't have it back. I just wanted out at this point so I left. I have checked my credit card and he did NOT return the money. He laughed at me when I left. I will have to eat the $30. He will never return it. But by all means, go anywhere else but this store. As mentioned below, go to Belmont Pharmacy and save your headaches. This store is so bad I am writing a review. Can't say I ever resorted to reviewing a drug store, but there you have it read more

I've been on hold for 45+minutes trying to get a canceled prescription refilled. STAY AWAY. read more

CVS Pharmacy - Just the worst. - Drugstores Near Me - Belmont, Massachusetts

This is specifically regarding the pharmacy part of the store: Atrocious wait times and super bad customer service not once or twice but EVERY single time I come here. It's walking distance from my house so it feels like my best option but I'm considering driving elsewhere because this place is so bad. read more

Terrible service. And I'm not just saying by normal CVS standards. Even by CVS's low standards, this is a terrible pharmacy. You'll wait for an hour to try to talk to somebody and nobody will pick up. You'll stand around waiting for a script no matter how long ago your doctor sent it in. (Why? They save money not filling them until they know you'll get the meds because their "stock" isn't really theirs. They essentially only buy the meds when they fill your script.) I recommend people consider the local owned pharmacy right up the street. read more

Be been coming to this CVS for over a year now. Yes the lines were long sometimes at the checkout but now they have the automated checkout so that shouldn't be much of a problem anymore. No complaints about the pharmacy. They always have like 6 people working back there so if a line forms at pickup they just open another register. They are generally pleasant and efficient at the pharmacy. They even give me my flu shot. If you are worried about lines try to go on off hours not right after work or late morning on the weekend. read more

I've been using this pharmacy for 3 years, but no more. For the volume they do, they're woefully understaffed. For the past few months I haven't even been able to get through over the phone to ask about the status of prescriptions. I'm going to give Walgreens a try; they can't be any worse. read more

If I could give this specific CVS a zero I would. This is the most poorly run CVS I have ever seen. I have attempted on three occasions to pick up some allergy decongestant medicine but it's nearly impossible because the pharmacy has notoriously long lines. If there is even three people in line for the pharmacy then it is best to leave immediately. The staff at the pharmacy is the lowest of the low and they will literally take ten plus minutes for each customer. So if you see three people in line, be prepared to spend the next 1/2 waiting. This is truly a terrible location due to the staffing. Definitely venture to any other CVS. read more

I've had it with this pharmacy. This is the second time now that they've failed to get a prescription filled. I ordered this last one four days ago! I'm now a dose behind. Long lines, indifferent service...time to take my business elsewhere. read more

worst service and the employees could care 2 cents for their consumers, never hello nor thank you. CVS has gone downhill over the past 15 years and so overpriced at the Belmont store. I found a nearby pharmacy on the same street and the service was excellent. And of course, their corporate headquarters could care less for customers as well . stay away folks, you have been warned, read all the other reviews read more

I go to CVS Pharmacy out of necessity, not choice. When I call them, I have to wait on the phone for 20+ minutes to get someone on the phone. Sometimes I wait longer, and nobody picks up. I've made several complaints to CVS but it hasn't improved. I've faced similar issues at 3 local CVS's. I really hope they improve their staffing to accommodate patients. read more

I wonder if anyone reading these reviews has ever had a similar experience at this particular CVS. Store #1848 Located at 264 Trapelo Road in Belmont. On Thursday November 2nd I had received a text message from the Pharmacy to notify me that my prescriptions were ready to be picked up. I arrive at the Pharmacy and 3 out of 4 prescriptions are ready.. The girl at the counter tells me it will take 15 minutes to fill the remaining prescription. An HOUR later I politely ask what the hold up is at which point the head Pharmacist says to me quite loudly and frankly very rudely across the crowded Pharmacy waiting area "You have been taking this PAIN MEDICATION for a very long time, I want to speak with your doctor before I let you have the prescription. At this point I replied to her by saying " I have been coming here for YEARS to get this medication there has never been an issue in the past & if I'm not mistaken you just broke 3 HIPAA regulations now that the entire store knows my name & what medications I am taking" To which she replied (hand to god this is NOT an exaggeration or a fabrication) "Look Ms. X@X@X@X@, I have had a long day, We are very busy My brain is fried and I am not filling this prescription until I get verification from your Doctor" I pointed out that the prescription being there combined with the fact that I have receiving this medication from this Pharmacy with a pain management contract should be sufficient enough. I also had to remind her that she is a Pharmacist & NOT a Physician.. Still she refused to fill the prescription and said "I tried to call the Doctors office and got no answer so I don't know what to tell you, Maybe try again tomorrow" At this point even the other customers in line behind me started to raise their eyebrows and make comments. I called my Doctor directly while I was in line and once he was on the line I leaned over the Pharmacy counter and handed her my personal cell phone & said "I have the doctor on the line, He would like to have a word with you" They had a very brief exchange of words at which point she begrudgingly filled the prescription and slammed it down on the counter with quite an attitude. It is now Saturday November 4th (2 days later) I will be going into the store today to request that management review the video / audio from my visit so that they can see first hand that this account of what happened is not exaggerated or fabricated to fit "My narrative" before I contact my lawyer for her breech of HIPAA regulations. Three doors down from this location is a lovely little Pharmacy called Belmont Pharmacy where I will be taking my business from this point on. I am also encouraging ALL of my friends, family, neighbors and ANYONE who has ever had an even remotely similar experience at this Pharmacy to do. Also, if you've ever tried to call this Pharmacy to ask a simple question then I am sure you have experienced the 45 to 60 minute MINIMUM wait time on hold to speak to a Pharmacist... If Google offered a ZERO star review I would not have been so kind to give this CVS location the MORE THAN GENEROUS 1 star that I had to give them. Happy Shopping =) read more

Pharmacy is the Worst! Horrible ZERO STARS!!, always long lines. . They never pick up their phone. Ppl who work at the pharmacy are clueless. No one likes this place. read more

I have been going to this cvs pharmacy for years and the past few months have been terrible. I waited in line for 20 mins then when I finally got to the register The pharmacy tech was so rude to me and stopped checking me out halfway through, threw my prescription over to the younger (very nice) tech and told me I had to wait in line again. I will never use this pharmacy again. read more

The CVS pharmacy in Belmont is the single WORST pharmacy I have ever seen. The counter people have the intelligence of a house plant. The average wait time is 45 minutes. You'll receive a text telling you your prescription is ready, yet they can never seem to locate what you need. Forget calling them, they NEVER answer. Pathetic. Use any CVS EXCEPT the one on Trapello Road, Belmont. read more

Today,I picked up my prescriptions at CVS Trapelo,Belmont branch and got humiliated by nasty attitude of the person behind the counter with a tag name Robin. She seemed to be angry by facial expressions and high tone of voice,to the point I need to ask her if she mad at me. But no reply and totally ignored me. I get out of that pharmacy in a big rush as if a devil was chasing me. Are we now really living in a world with so many restless and angry people? read more

Honestly some of the rudest pharmacy employees ever. Plus lines are always long, and they seem to take their sweet time with filling prescriptions even though it means missing doses. Do not recommend. read more

Just went to the pharmacy with my mom to help her pick up a prescription. We waited and when picking up the script the credit card paid fell off the panel . My mom told the hurl behind the counter Krissy. She made a comment about her breaking it and to not talk to her while she was working. We tried to tell her we were only mentioning it so they could have it fixed. Again she made a rude comment. This person has no customer service etiquette whatsoever. She was extremely rude obnoxious and annoyed that we were asking her questions about a bag. Even when we were ringing up she just kept making comments under her breath about how she doesn't want to be talked to. We've been going to this pharmacy for over 15 years and never experienced such horrible customer service. As I was walking out I mentioned to her co-worker Marco who's the manager who then said to me well I think you were being rude too. We asked him if he knew what we were talking about and he said no . I then said well if you don't know what we were talking about how do you know we were being rude. We will not be going to this pharmacy or CVS anymore because of this disgusting service. Really has gone downhill, CVS you really should hire better people to do the job. read more

This place has a very discriminatory sign. I notified the pharmacy staff who said she would take it off in December 2020. Yet nobody took it off. This is so ridiculous that among all the countries China has the least case. This shows how uninformed folks are here managing the place. They live in their small world and have no accountability. read more

CVS Pharmacy - Misleading information. It should be changed to if you're from any country other than China you should be .... - Drugstores Near Me - Belmont, Massachusetts

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If it could be less I would make it less ! But all of CVS is a complete mess . No clue about customer service and couldn't care ! A disgrace

If I could use 0 stars I would. So I've grown up near this CVS and ran into such a awful experience with the useless and careless staff, as someone who is a professional server I found there incompetentce breath taking. Bought a pair of headphones that where 20$ I try them on the make sure they work but I threw out my receipt In the trash. So they don't work and I try to return them and she gives me a 14$ refund slip instead of 20, cuz lowest sale price in the past 30 do days and it takes 5-7 days to clear... never wrote a Yelp, have 7 5star reviews on my service and hospitality. Don't go here, me on my friend/family will never again. read more

The service and customer support at the Trapelo Rd Belmont CVS is the worst. For years this was my go to for many things prescriptions, make up, skin products, greeting cards, seasonal merchandise. But over the last year the "attitude" in this store has completely deteriorated. Obviously new owners came in and fired all the regular local clerks, hired people not from the neighborhood, people who have no idea about showing respect, e.g. managers who argue with customers, brusk treatment by said managers, prices that are incorrect AND no follow up on alerts for prescriptions being ready or not. I have been disappointed with the overall CVS experience here and at other locations, Arlington, Watertown and plan to move my prescriptions to Belmont Pharmacy right next door. read more

I will never go back to the cvs on trapelo. chronically understaffed and they don't pick up the phone. spent 3 hours trying to get a hold of them as did my doctor and another cvs trying to get them to release my prescription so I could get it filled elsewhere. I moved and it accidentally got stuck in their electronic system. it's unethical and dangerous not to answer your phones. ended up driving 1hr 15 minutes total because I needed the prescription and they told me another hour. tech was super rude. had to wait for the pharmacist to get her to release the prescription and just went to another cvs. read more

Pharmacy is an absolute mess. Massive lines. Understaffed. Came on Tuesday to get a prescription called in on Monday. It wasn't in stock but was told it should be by Wednesday. No problem. Thursday I arrive and am told it's not in stock but they can find it at another location or order it. I wait at a secondary window 20 minutes for help with this. The same employee asks for my info again and magically the script is in stock. She says she'll fill it and call me up when it's ready. 30 more minutes pass with no follow through. I check back at the window for an update and a new employee says it's filled and ready, the original employee who I spoke with is in the back and says she called me up but in fact called the complete wrong name despite me having to give her all my info multiple times. I have to get back in their massive line to finally receive my 4 day late prescription after 1.5 hours in this hell hole. read more

Probably the worst out of all the CVS's that I have been to. Extremely long lines down the aisle for the pharmacy. They really need to hire more people during prime time. Awful experience and waste of time. read more

I went to this CVS with a prescription with a do not fill date marked for the next day. I asked them if they could fill it so I could pick it up first thing in the morning. I was told that they could not fill and hold it for me, I asked them could they put my prescription in the top of queue so that the pharmacist could fill it first thing in the morning. I was told that they have no way of telling the pharmacist to fill a prescription and if I left the prescription with them I could potentially have to wait 2 hours in the morning. So I took my prescription back and went to a competing pharmacy at the grocery store. A billion-dollar company like CVS does not have a method to tell the pharmacist arriving in the morning which prescriptions to fill from the night before? Come on, this is unacceptable. read more

CVS's in general have the same run of the mill products, so this review does not reflect any of that. My review reflects the utter diastrous management of this CVS. The lines...oh the lines. Horrible and disorganized lines where nobody knows if they are "next" and everyone is just jumping all over each other. Where most CVS's have ropes to separate lines or self check out to help with the clutter; this CVS does it the old fashioned way. Where you go in to buy a can of soda and end up staying 15 minutes because you are in line. The store is huge and beautiful, however they don't utilize their space. This CVS would REALLY benefit from self-check out machines and more employees at the registers. When the lines are extremely long, its usually one or two people only. There is maybe one extra employee walking around answering questions. read more

Terrible pharmacy experience. Walked in at 8:45PM, spent 10 minutes with the pharmacist discussing a prescription, during which time she refused to speak with my doctor on my cellphone to help resolve a dispute over generic vs branded medication. When I finally asked her to fill a smaller prescription so my daughter could get through the night, she looked at her watch and told me that she was closed. No apology, no remorse,. When I asked her if she could make an exception she simply turned her back and started pulling down the metal shades. There's a new locally-owned pharmacy that just opened next door. Maybe they'll be more responsive? read more

I have had this pharmacy give me prescriptions for the wrong Elizabeth O'Brien EIGHT times... this was before they checked birthdates. Now my son just picked up a prescription for one medication, but the pharmacy filled it for another drug that starts with the same letter. yeah that is safe. read more

If you've been to one CVS, you've been to them all... But I do have to say, it was such a improvement when they installed the 3 self checkout stations. It really expedites the in & out process. Another bonus for this location is it has a really big parking lot, which is nice... because finding street parking on the busy Trapelo Rd. can be quite the pain. read more

This place sucks so hard. This is the closest pharmacy to my apartment so I get my RX medication here. The pharmacy is a total disaster. They are completely unorganized and totally incompetent. I've had to wait over AN HOUR AND A HALF for a simple pickup because they cannot get it together - they bounced me from window to window because they couldn't understand my new insurance card. Usually, the pharm techs are standing around chatting to each other while the one pharmacist sloooooowly fills one RX at a time. And they never have RXs ready to pick up at the time requested so don't count on your medicine being ready! Do not even try to go after work, you'll be there for at least 45 minutes if not longer. The pharmacist is nice enough but he's clearly totally overwhelmed. This guy needs some serious staff upgrading! read more

The option for no stars should be available because this pharmacy hits the bottom rank of service. This CVS is quite poor specifically with the Pharmacy. Every single time I've called, I've been on hold for up to an hour & more without speaking to anyone & whenever they do feel like picking up or make the time to address their phone is ringing, they don't have a professional phone presence; very quick to get off the phone & rude after waiting for so long. That's not cool. Now I understand they are short staff but this is a pharmacy off the main road where many people go to. The Pharmacy line will have 10-20 + people waiting to get their prescription spending an hour or more in line. They have to do better with their communication & at least refer people elsewhere so they aren't wasting their time there. The worst part is waiting in line for God knows how long just to be turned away for not having what you came there for. My suggestion is to just not have a pharmacy at this location for the best because I see why no one wants to works there & why there is 2 Pharmacists when there used to be 6. It's truly stressful for them & for customers. read more