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    Colonial Drug

    4.3 (21 reviews)
    Open • 8:00 am - 6:00 pm

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    Review Highlights - Colonial Drug

    “Evidently a venerable institution at their old location at Harvard Square, just moved to Newton.”

    Mentioned in 7 reviews

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    Walgreens

    Walgreens

    2.0(23 reviews)
    0.6 mi
    •$$

    This is a bittersweet message because when I started this process, I was deeply Po-ed from the…read moresubstandard service that I received from employees. I turned it around at the corporate level and they were most helpful but yesterday I went and took care of my last OTC purchase and Laura the Manager made it an easy transaction not aggravating. No conversation about can't do it. You don't have enough of ... She just did it and did it with pleasure and I'm immensely grateful for her and I hope that we can continue with this relationship like it is now. If corporate could recognize her for her outstanding effort that would be greatly appreciated and that one employee that wasn't helpful did get his. On the flipside of this wonderful review, I would give the pharmacy three stars. The gentleman that helped me at first just blew me off, then walked away then talked and half sentences interrupted me when I spoke, It was not fun. I would suggest some training..

    BEST Walgreens experience ever. I phoned in an out of state prescription with the pharmacy and was…read moreprovided top-notch service. I had to call in three times over two days due to the nuances of the prescriptions being filled and was fortunate to have the same amazing technician answer my calls. Not only was she extremely helpful and patient, she informed me that she had a coupon that would give me a better price on a particular medication over my insurance cost. My home Walgreens would never provide such thoughtful service. Picking up my prescriptions was a breeze as well. This Walgreens pharmacy should be an example for all others to emulate.

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    Walgreens
    Walgreens
    Walgreens

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    CVS Pharmacy

    CVS Pharmacy

    2.4(36 reviews)
    3.0 mi
    •$

    Kudos and many thanks to the CVS Pharmacy at this location! Today I received an incorrect quantity…read moreto my prescription and was overbilled my co-pay which I unfortunately didn't realize until I got home late. I called (grumpy) and explained my situation at 8:54pm to the pharmacist on the phone, which was just 6 minutes before the pharmacy closes. He told me he would have to sort it out in the morning because they were closing up. 30 minutes later, at 9:25pm (or 25 minutes after their pharmacy area had closed) the pharmacist called me back! Not only has he figured out the billing mistake and the health insurance mixup and the issue with quantity, but he's ordered a refund and set aside the right amount needed to complete my prescription. They are ready and waiting for me. Staying late, dealing with my headache after hours... and then calling me, explaining what happened, and fixing the problem to make right a wrong... that's REAL customer service! Thank you!

    Worst CVS I have been to. Everything is locked up and staff is unfriendly. An experience I had a…read morefew months ago was a security guy stopping me at the door and asking to see my receipt for the two Celsius and pack of protein bars I had bought. When I said I didn't have it (the self checkout machine didn't print it, but I had paid), he said I couldn't leave until he saw proof of purchase. He walked me back over to self checkout and got another staff member, who at first tried to make me pay again for the items I had already purchased. When I told him that, he went through the machine history and reprinted it. Meanwhile the security guard told me "be patient princess", which I found incredibly condescending. I would recommend any poc especially to stay away from this store.

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    CVS Pharmacy
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    Colonial Drug - drugstores - Updated October 2026

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