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    SEPHORA

    3.5 (49 reviews)
    Open 10:00 am - 8:00 pm
    Updated 3 weeks ago

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    VIB Rouge Event
    Hanna G.

    During the past year I've had the amazing opportunity to take advantage of their FREE "Beauty Classes/Workshops", which I believe they began piloting since I was the only person there for the very first Skincare 101 class. Anyway I don't think every location has this feature, but just go on the Sephora website to check what they are offering and to reserve a spot. Example of some classes: Skincare 101, Contour & Highlight, Brow Shaping, Correct & Conceal, Nighttime/Daytime Smoky Eye The classes are typically on Sundays at 9:30AM before the store officially opens at 12PM and it usually finishes early so you have the rest of the time as "private shopping" time and to ask any additional questions. The classes are usually limited to 10-15 people so you can get more 1:1 attention. At the start of most classes they will do a color IQ on you to find the correct match in foundation. They really do a great job breaking down the steps so that anyone at any skill level can follow along. They also provide a clipboard with a diagram and overview of all the steps. The class is set up so that we watch the Artist with instruction do the live Demo on one of the Sephora cast members. Then we apply the same technique on ourselves at the work stations that they have set up for us. They provide all of the tools that we need (brushes, eye shadow, lip product etc...) and the facilitators will walk around to check and help everyone. The experience in the beauty classes has really impressed me and convinced me to update my review from a 4 to 5 star for the personalized experience.

    Kelly A.

    I am severely disappointed in my recent experience with this Sephora. I frequently purchase from Sephora but typically only purchase online. I decided to go into the store and be fitted for a foundation color. The actual color matching consultation was great. But once I got home, and opened my newly purchased foundation, I found a mostly used foundation bottle in a completely wrong color from the box. I'm both disgusted that I have used makeup from who knows where and annoyed that I have to make an additional trip to the store to rectify the problem. I will NOT be visiting this particular store again after this incident and will stick to online ordering.

    Chestnut Hill Sephora -- Shops @ Chestnut Hill : 199 Boylston Street / Route 9, Chestnut Hill              Storefront
    Brandon K.

    Sephora is definitely not a place I choose to go, or really feel comfortable going into. Ever. Makeup is one department in which I have no knowledge of whatsoever, and honestly, don't intend to ever. I only come to Sephora when there is absolutely no where else to get a gift... now my second time here. I only come here when it's the ONLY place to find a gift. Before this experience, I have been into the store in Dedham once, and also received great service there (since whenever I come in a place like this, I find someone who works there and tells them exactly what I need to purchase, and make my purchase quickly and get out!). This location is much, much different than the Dedham store in a better way (for me at least, probably not for people who are obsessed with this sort of thing), as the Dedham store is 3x the size and much busier. Once I stepped into the store, I found an employee, Nathane, who was incredible! She was so helpful, friendly, and patient throughout my entire experience. She made me feel comfortable in the store, which I appreciated extremely. She even was able to complete my transaction with her mobile device, and wrapped it into multiple bags (and a bow), to make my gift look impeccable. Huge thank you to Nathane, for making my experience here amazing. If I am to ever need to visit Sephora again (most likely next December), I will be making the trip to the Mall @ Chestnut Hill instead of Legacy Place (plus, parking here is SO much easier than at Legacy), and making sure to get help from Nathane. 5 stars.

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    7 years ago

    Would be great if Mikayla got off Snapchat to help customers for more than one second

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    11 years ago

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    7 years ago

    Very bad service. I asked for help and the girl said "hurry up" I thought that was very rude. DONT GO HERE

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    13 years ago

    Had my make-up for my wedding done by Janna - she did such a great job and made sure I was 100% happy. everyone loved it!

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    Page 1 of 2

    Ask the Community - SEPHORA

    Review Highlights - SEPHORA

    Foundation application was great, contour was great, and Lauren did quite a bit of highlight.

    Mentioned in 2 reviews

    Read more highlights

    Skin Spa New York - Chestnut Hill

    Skin Spa New York - Chestnut Hill

    (11 reviews)

    I booked a waxing appointment shortly after they opened, and had not been to any of their locations…read moreso I was looking forward to checking out a new one. The woman at the front desk was nice, so I do have one positive memory! It started out on a strange note, the girl who did the waxing just came out of the back waxing area and waved me in; someone else was waiting so I wasn't exactly sure if she meant me at first? One of my BIG pet peeves is someone not introducing themself (and welcoming them to a brand-new location), and that was the case here. Worse than the "just a wave, no introduction" was the actual wax itself: forget about the usual going home and needing to pluck a few hairs (emphasis on FEW); in this case, I went home and looked around to find someone who did "patch areas" AND could get me in quickly because there was an entire section that had not been waxed!!! It didn't occur to me to LOOK before I got dressed, but now I know I should check out the handiwork before leaving. That was another $20 added on (as well as the time of finding someone and going to the appointment), so it definitely wasn't a great experience!

    I've been going here for some time and just getting the basic facial. Its really well priced,…read moreeverything is clean, overall I really liked it. They have periodic sales where you can buy a package of multiple facials. Its nice to be able to come in for a facial that's reasonably priced and they have an online booking system which is convenient. I have not done any add-ons (so can't comment on them); just the basic facial. My esthetician has been Caitlin. They also have plenty of weekend appointment slots if you book early ahead of time.

    Clarins Skin Spa at Bloomingdales

    Clarins Skin Spa at Bloomingdales

    (12 reviews)

    $$

    I have battled skin issues for decades... zits, rashes, ruddiness, you name it. I have been in and…read moreout of doctor's offices more than I can count. It wasn't until I started getting a monthly facial here starting about 6 months before my wedding that I started to notice a consistent change to my complexion. Honestly, if I could gush without sounding "too good to be true", I would. I have been seeing Dalia, and she might be the most adorable person ever. So sweet, so gentle, great memory, very warm. She introduced me to a new range of products, and gave excellent advice on what my skin needed. Boy, was she right! After half-a-year, my skin has completely changed. I can actually see... radiance? It's great. The facilities, while small, are full service and clean. Great ambiance, timely service. Could not recommend more! And the prices for basically all of their services are incredible compared to other salons. Definitely maintaining a monthly visit even though my wedding has long since passed.

    I went in for a facial at Clarins and had mixed feelings about the experience. Let me start off…read morewith the positives-- i did see the difference after the session. I walked out with my skin super smooth and hydrated, and it lasted for a whole week. The price of the service is also very reasonable ($75 with the promotion for a 80mins facial). However, a few things made my experience not so perfect. First, the robe that they provided for me to put on was badly stained (gross!).. I can tell that it was washed, but the stain was so obvious that they should have not trashed the robe instead of continuing providing it to customers.. They did apologize for it after I point it out and offer me a clean robe. Second, my session was cut short to about 65-70 mins. As I was about to pay, I realized that I didn't have a 80 mins session.. After bringing it up, the woman at the Clarins counter went to talk to the aesthetician who then said that she read the clock wrong. They did charge a slightly cheaper price for the shorter session, but it would still be nice to just get what booked. Also, be aware that the aesthetician may "recommend" (a bit of force selling) products for you to buy. I know that I didn't have to buy them, but it was very hard to say no given the way they were selling them. I ended up spending over $150 which I did not plan to (ok.. I know that it's my own fault for not saying no...). I might come back as the facial itself was good and I am a loyal user of Clarins' products. However, I really hope that they can improve on the details so that the overall experience is better.

    Hong Med Spa - Dr. Hong with her clients

    Hong Med Spa

    (29 reviews)

    I was new to the city and searching for a provider for injectables. After researching online, Dr…read more Hong came highly recommended for both her expertise and her thoughtful approach. I've always struggled with feeling like my lower face was starting to sag, and I hadn't found anyone who truly understood how to address that concern--until I met Dr. Hong. Dr. Hong is an absolute gem! She is not only incredibly kind, but her talent is unlike anything I've ever experienced. She offered thoughtful, customized recommendations and achieved the most natural, beautiful results. I genuinely feel like she took 20 years off the lower half of my face--without ever making me look overdone. What I love most is her whole-body approach and her commitment to constantly seeking out the newest, cutting-edge trainings. I'm so excited to continue implementing all of her ideas. Dr. Hong will absolutely AMAZE you!

    Dr Hong is the absolute best doctor I have ever been to for cosmetic procedures …read more Not everyone is good at injecting Botox/dysport but Dr Hong is one of the rare few who knows exactly how to place it and how much to make you look youthful and fresh and always natural. She has all of the state of the art machines and procedures, and bright beautiful office space. Not only is she a consummate professional but I also really love her as a person and am so happy that I discovered her when I moved back to Massachusetts . She is truly a gem!

    SEPHORA - cosmetics - Updated May 2026

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