I hired Bellhop after move.com recommended them. The initial person who called me seemed very upfront about no hidden fees/etc and a lot of the reviews online looked good so I decided to go with them. I've moved a lot in the past 5 years and typically a moving company will low ball the estimate and tack on hundreds of dollars at the end for "unforeseen obstacles" even though I've always been very upfront about the items and the moving situation.
Let me start this review by saying, buyer beware. My move was scheduled well in advance. The team was 3 people, however they showed up with no truck and the truck/driver was separate in an Uhaul and 30 minutes late. The "team" was made up of what seemed like 3 young rag tag guys who were looking for extra money and not very experienced as movers. They didn't have any tools, they barely had any supplies (wrap/blankets/etc). When I asked if they could take apart the bunk bed, they said they didn't have experience doing that. Which is odd because it was just some screws and a hex key. They didn't tape protection on any of the walls, nor did they put anything down on the carpets.
Anyway, the truck that came was smaller than requested so they only moved half my stuff. The lady driving played on her phone the whole time and didn't move a single thing. The move was estimated to take 7 hours. They were "done" in 6 so I had to schedule a follow up move which was days later. Keep in mind this was only for half my stuff. I was back and forth moving stuff with my truck and my guess is when I left they were just sitting around. The stuff they did move to the new house was randomly placed everywhere in my house with little regard to where things went.
For the follow up move, I received a call that they would be there at 1:30. At 2p I called the lead and asked where he was. He said "oh Bellhop should have called you, they said to wait so I am on the way now and will be there in 2 hours". After being 3 hours late the 2 guys who showed up did work much harder than the first team but I was left moving stuff upstairs from the garage after they were "done". I also have to put everything back together.
If you need help lifting stuff, maybe this company is good for that. If you're looking for a "moving company", choose someone else. read more