The movers never showed up and no solution was ever offered. I waited for 4 hours for any kind of update and had to continuously call back because the company was ghosting me. I still haven't received any kind of explanation, just a half-hearted "apology" for wasting my time and money. Would never recommend them to anyone. I understand that things happen and that maybe something happened and the movers couldn't make it but the fact that the company didn't communicate any information to me or offer any help when they obviously made a booking mistake is unacceptable. read more

SIMPLY THE BEST! I have moved 9 times in the last 8 years, and this was HANDS DOWN the MOST EXCEPTIONAL experience I have had! Booking: The user experience from the bellhops website is so user friendly, with no extra fluff to distract or confuse potential clients- something I really appreciate when I was "shopping around". Following the great website, the customer service when booking on the phone was quick, easy and the agent was very informative and friendly. They are priced competitively and fair, and knowing how great of a service I was going to receive, would have gladly paid twice the amount. I booked my reservation for help with loading a POD container 2 weeks out, but also called 2 days before to see if there was any availability to move up my losing time slot on the same day. The agent I spoke with said she would call each member of my team to check their schedule and she would let me know. I received a call from the same agent no more than an hour later with my update. Day of Loading: My team lead; Kevin texted me an hour and a half before my 2:00pm start time to introduce himself, asked if I had any questions, and offered to pick up any tools or items needed for the loading. I wasn't expecting this at all, but can't be more appreciative of the customer attention and service! Team: Kevin, Claude, and Jeffery were PHENOMENAL! They were incredibly professional, efficient and very friendly. They made a conscious effort to take care of all of our items and wrap each piece of furniture as if it were their own. I'd love to give a special shout out to Kevin, as he was also making a point to teach his team as he saw any "mistakes" or "inefficiencies", it was nice to see a strong team dynamic like that. After load: Once the team was finished and they had "clocked out", I immediately received a text message from bellhops asking me to review and confirm the hours and prices. The technology used by bellhops is far above any other moving company, and being in tech myself makes me want to categorize them as a technology firm that specializes in moving. OVERALL: I wish Bellhops was in CA, so I could hire them for our unloading after our move! I love the technology used by bellhops and especially their feature to rate each customer service call through their message. LOOK NO FURTHER AND HIRE BELLHOPS! read more

DO NOT USE BELLHOP! With the exception of the cheap quote and the movers themselves, pretty much everything about our Bellhop move was terrible. Bellhop's quote was significantly lower than other national moving companies, but saving $1,000-$1,500 on the move was NOT worth it! The loaders, driver, and unloaders were friendly and worked steadily and quickly. I assumed that they were the professionals, so I was hands-off and just let them do their thing. But, honestly, I think that the loaders weren't adequately trained to properly load a truck, let alone a truck for an 500+ mile interstate move. And Bellhop is merely a broker. They just provide t-shirts to these local movers. It seems that they don't properly vet the teams that they work with to ensure that they know what they're doing. In transit, almost every piece of furniture that we had was damaged and some were completely destroyed. Only a couple of our pieces were wrapped in blankets and those were only partially wrapped. Nothing was secured to the truck and items toppled over all over the back of the truck. Additionally, our two carbon fiber bikes were crushed under our sofa with damage to the bike frames. The claim process was super frustrating. I received zero contact from Bellhop regarding our claim. I had to call Bellhop customer service numerous times in order to speak with someone about our claim. And then I received weeks of no contact from them. And again I had to contact Bellhop about the claim. It always seemed that my claims person was unavailable. After all of that they offered us $750 for our claim. The bicycles alone are several thousand dollars. read more

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Chris and Reynaldo did a great job..this is my second time to use Bellhop..both times have been great

They had a walk through zoom call and was shown everything that was going to be moved. Trip estimated 2. 26ft trucks and was wrong with his estimate. They left my garage full of my stuff and now want to charge me an additional 2000 for another truck. If I would have had a proper estimate the first time I would have definatly gone with another company. They loaded my stuff on the trucks and towards the end was just putting my furniture any where with out wrapping it to get the job over with. I highly recommend no one go with Bell hop movers. I know I never will again. read more

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The two guys who showed up to do the work were great. However, I found the rates very high. The company did not give the guys even any basic equipment. It turned a difficult job into one that was really hard to do. Both guys sweated much more than they needed to and it took longer than it should have taken. Also, when booking the job, they work on up-selling their services. Ended up paying a fair bit more than the original price. Also got hit with a travel charge. When I first checked out using them, I verified that we were in their service area before booking it. Called after the job was done to complain about these extra charges. The customer service rep was useless. read more

The guys showed up about 15 minutes early..which was good...Both guys were very courteous were fast working, no lazing around. We were scheduled for 2:30 hours, but only took 45 minutes I advised my daughter to use getbellhops again when the container arrives in Austin I highly recommend getbellhops, Good guys and cheap. read more

It is 3p in Memphis, TN, three days before a move I booked a month ago. Bellhop has just called to say they need to cancel my original move date three days from now on 6/25 to 6/28--when it must be convenient, or possible, for them. A date after which my nieces will have slept on the floor for three nights with none of their belongings, my parents will be back in the state they drove from hauling a trailer for three days at 55mph in 104-degree heat to get there to help with this move. The woman was sprightly, chipper, and eager to rebook. Woe to the messenger, woe to the messenger. This is not a moving company. This is someone's idea of a cool start-up, with low rates and a hip website, devoted to making the whole thing a fun and spirited experience! Not. They are not a moving company. They aren't even as capable as your neighbor with a bad back that might help you for free pizza, but I would go with him instead. read more

I needed some help moving furniture across town. Some items were heavy, some were bulky and all were a headache. Didn't want to trouble my few remaining friends so I was looking for outside help. Came across the Bellhops on an internet search and I was lucky I did. I arranged for 2 bellhops (college students) and it worked out great. Both bellhops (Michael and Laderious) were friendly, courteous and efficient. They arrived on time and worked hard and efficiently. They actually finished in less time than I anticipated. Excellent communication from the company via texts to make all arrangements and follow up after completion. I highly recommend using the Bellhops! read more

Jacob and Andrew arrived just a few minutes early ready to begin. They were friendly and polite and eager to get started. Both worked diligently and we got everything moved in less time than I'd planned. I'd definitely hire this company again! read more

Had a great experience with Bellhops. Had some heavy things to move, which they did with ease and without complaint. Also, really appreciated the email beforehand with pictures of who would be coming to my house. Wish I had known you could tip afterwards (via credit card) when you confirm the time they were there, but I had cash available. (They didn't push for a tip, but they earned it) Would hire again for sure. Highly recommend. read more