Moved from Memphis to southern Louisiana. Jordan communicates well! His entire team is polite, hard-working and very careful with your valuables. Such a pleasure to work with. Highly recommended!! read more

The guys were all nice and most appeared to work hard the entire day. All were very polite and very willing to perform any request! Ours was a hard move, lots of items and downsizing into a smaller house with an eager client waiting to move in the house we had sold and Cooper was very accommodating to make all parties happy! Our only complaint...the bill! It came in $1000 over the quote! They sent 6 movers instead of 4 and let me tell you that really adds up! read more

We used Cooper for a distance move from Memphis to Oxford. I liked that they came out to our house to assess what needed to be moved for the estimate - many companies just gave me a rough estimate over the phone and I worried the number would change later. They kept to the estimate when it came time for payment! Boxes, paper, bubble wrap and tape were included. Jeff was always responsive via phone and email for pre-move questions. Jordan and Zay were our drivers/leaders over the two day move. They kept us informed when on the way and went above and beyond hooking up the washer and dryer and setting up all bed frames. Nothing was damaged in the process. They put everything where we asked in the new house and the whole team was polite. Great team, I would use them again! read more

Meech & Tone did a great job! Very professional and nice guys all around. They went above and beyond.

These guys were great, polite, hard-working, and fast. Also, they were able to schedule me at the last minute. I highly recommend this company and especially Chandler, Austin and Jake. They were very helpful and did everything we asked them to do. If I move again I won't call anyone but them. I gave them a generous tip which they said was not expected. (We used 2 men and a truck previously and were not impressed, in fact, that was why I did not call them for this move. They even asked for a tip, so I gave them half the amount I planned to give them.) read more

I don't move often, but after moving my parents into their new 'downsized' home a few years ago and me into two different houses in Memphis and one in Texas, I would NEVER use anyone else but Cooper. We have one more move to go this month and I expect wonderful customers service (as usual) and a team that works hard and rarely takes a break! Don't ever move again without Cooper Moving! THEY ARE THE BEST!!! read more

I used Cooper moving to load my things from a storage unit onto a rental truck for an 800 mile trip. The movers broke a light in the ceiling at the storage unit. They said nothing to me about it. I was not around for the majority of the loading but I happened to be there when they broke the light. I waited for them to say something about it, but they didn't. I then asked if they were going to talk to the storage manager about it. They said that they would. Later I was talking with the storage manager about closing my account when the movers walked up to tell me they were finished. They had an opportunity to tell the manager about breaking the light, but they didn't. I tipped both movers very well and then asked them again if they were going to talk to the manager about breaking the light. They said they would stop at the office. I then watched them drive out the gate and down the road. Like I mentioned early, I wasn't around during the majority of the loading. In the short time that I was there, I saw them place two of my very heavy bedposts in the middle of the truck like bowling pins with absolutely nothing to secure them. After watching them place other items in front of them, I asked if they were going to secure them. They then climbed back and secured the posts. When I got to my destination, I discovered that they had not secured the other two bedposts which had already been placed on the truck out of my view. They obviously got banged up and damaged other items. I contacted the owner John about my experience. He apologized about the movers not taking responsibility for the broken light, and said that I would be compensated for the damaged items. He gave me his personal email and told me to send him a written statement about the complaint. I have written John twice and called to verify the email. One month later, still no response. Now you know the story. You are taking a risk if you use this company. You shouldn't have to babysit and tell the movers how to properly do their job, but with Cooper Moving Company, you will have to do just that. Don't expect the management to follow through with any promises. The employees at Cooper Moving have absolutely no integrity. Good luck with your move. read more

Needing a mover in September I asked friends who moved in the spring/summer for referrals and consulted Yelp. I called the top three movers, including one I used in the past, for quotes. I chose Cooper & Cooper despite them being the most expensive because of their customer service and flexibility. They were also accommodating when I called two weeks before my scheduled move to change the date. Swell, I thought. Great team. Wow. I was already penning my 5 star Yelp review in my head. When I called the afternoon before my move (wondering why they hadn't called me) to confirm the date/time I learned the person with whom I spoke messed up and scheduled it for 10 days later not the 2 days that I asked. Heart-in-throat moment averted when I was told the date/time was corrected and the person on the line, the manager, was very sorry for the mix up. Moving is enough to cause anxiety as it's a literal uprooting of your life that even small blips cause hand wringing stress. Swell, I thought. Great team. Wow. Still penning my positive review in my head. My reason for the 2 star review came the morning of my move when I was looking over the initial paperwork the head mover handed me to find a different rate than was quoted (and confirmed during another call later the same day). When I called to voice my confusion and alarm I was basically told I was a liar but if I just wanted a discount to come out and say it. When I told him I didn't 'want a discount' just the rate I was quoted a variation of the above was repeated which I repeated myself. Back-and-forth a couple of times. Look, says I, if someone made a mistake in your office it's a mistake. Let's chalk this up to a training exercise and move forward. Again, I was a liar because the newest person in the office had been there 5 years and these were the rates for the past blah-blah years....like that absolves someone of error. Back-and-forth with *that* a couple of times. At this point I told him I was continuing with the move but I would be calling back after the move to resolve this. Here's the punch line: I made a $400 (in their favor) math error which the woman making the initial quote did not catch even when I verbally did the math and asked for confirmation in the second call! These fuck wads were soooo sure I was some cheap hustler they didn't even check the figures in dispute. Insert sarcastic tone: Greaaat customer service! read more

Our family hired them for a 900 mile move. The price stayed the same. Their service was on time and as promised. Highly recommend due to the personal touch. You hire them- only your stuff is on the truck. Your move is not part of a larger delivery schedule like larger movers. They provided lots of boxes for pre-packing. When they encountered traffic delays on Interstate 81, the driver called to apologize and explain, even though delays on that interstate are common. Extras like labeling boxes they packed, setting the beds up, and placing overflow in a nearby storage facility. read more

Excellent customer service provided by hardworking professional men. They came and got the job done quickly for my family's 1000 mile move. The price was very competitive. read more

I have used Cooper Moving twice and will use them every time I move if possible. They made moving painless! I prepacked all of my belongings and had it set up for them to grab, They moved all of my heavy furniture and took extra care each time. No damaged furniture or dishes. They took extra care with my grandmothers old oak dining table and covered it with a blanket and secured it so it wouldn't get scuffed. LOVE these guys. Highly recommend. read more

I would not use this company. I have had my belongings in storage for almost 2 years, while my house was being renovated. When I went to retrieve my things, I was told they were moved or sold. Then was told my things were not salvageable and that insurance payed me for my things in storage. It makes no sense. My insurance would have not communicated with Cooper Moving and why would things be stored unnecessarily? Then both John, the manager, and another male representative stated that it was because there was no payment. My insurance was covering the service and explained that an invoice was needed from them. I was then told that an invoice is not generated until after the service is complete. Then suddenly, they found my belongings yet could not provide a list of my things. They also had no notes on my account and would not let me view my account because it was somehow in someone else's name. I spoke several times, with John the manager. I provided my email address and asked for an invoice and itemized list to be sent to me for review. It has been around a month now and I have not received an email nor have mine or my wife's calls been returned. Unfortunately, we are stuck now replacing and refurnishing our house because we cannot access our things. The last time I posted John mentioned suing my for libel because I was telling my story. He also said he was charging my $500 a month for a 10x10 storage unit. How can I still be charged if my stuff is not there or is my stuff there? If it is there why is there no itemized list? I have received no notices or official communications regarding my things. I am sure nothing will get this issue resolved but I still wanted to share my story. read more

I never actually used Cooper Moving for a move, but when I called for a quote they had all sorts of hidden fees. Instead of the hourly rate and 1 hour service fee (with NO additional charges as the website promises), they quoted me $100/hr, $150 overtime rate for a Saturday move (which they were eventually willing to waive... but whoever heard of a crazy fee for moving on the weekend?!), and a $250 service charge because I was moving from Midtown to just outside of Collierville (they said the hefty charge was due to the distance, but they still wanted to charge me the $100 hour while we were in route). I asked to speak to the manager, and was told he'd call me back. Then about five minutes later the lady I originally spoke with called me back to state that she had talked to the manager and he was unwilling to honor the website, and would not be calling me back. I was incredibly frustrated with the whole process of even talking to this company, as they didn't seem to know their policies or care about customer service. I will not use them in the future. read more

Just used them to come load my daughter's condo into a Pod & couldn't be more pleased. They worked quickly, were very good with fragile items & packed the Pod as you would expect from a top flight mover. In addition their telephone customer service line was polite, courteous & very helpful. Well you can probably guess that I like them & would recommend them as we'll. read more

I was very pleased overall with Cooper Moving. They moved us from Memphis to Austin. The process was seamless: pack, load, store for two months, deliver on request. The price was around $12,000. This was probably comparable to Two Men and a Truck, but I liked the set fee. Also, they damaged several nice pieces of furniture, but paid for all repairs without any hassle. I do recommend that you ask them to wrap any nice pieces in plastic wrap. I would recommend them. read more

Cooper and Cooper moved us with 3 trucks and 6 men from one location to 3 different houses. They were on time, and all of the guys were friendly and had great attitudes. They worked swiftly and carefully. Everything was relocated and set up /reassembled perfectly. Nothing was broken - a first in my moving experience. We worked through Jeff in the office who was helpful, patient and honest. Before the move, he provided proof of their insurance which was more comprehensive than other companies that we considered. I learned something from my sister who is in the insurance business with this project. It is desirable for a moving company to have cargo insurance in addition to general liability, auto and worker's compensation to protect the customer's possessions. Although we did not need to use any of the insurance, it was good to know that Cooper Moving had invested in cargo insurance to protect the customer and their family business of almost 30 years. read more

Don't use the company unless you are okay with damaged and stolen furniture. The company does not keep track of the people it utilizes to move your belongings. Our insurance company coordinated with cooper moving and they packed our belongings. The owner did not seem surprised when we claimed a thousand dollars worth of stolen and damaged items. Then the company proceeded the state that the items that I had purchased were used even though they had been lightly used and were obviously damaged while being stored temporarily. read more

Do NOT use Cooper! They damaged a $3k refrigerator beyond repair, the workers denied it, I cancelled payment, owner threatened to sue me, harassing me via text messages and owner refused to come visually assess the damages. I haven't heard from them since my lawyer wrote a letter addressing their responsibility outlined within their own contract I signed. read more

Used Cooper for a move in July to a rental house while our house was being built. They were great. The team they sent couldnt have been nicer. They were very experienced at getting those large hard to move pieces through the tinest of spaces. Only an experienced crew could have managed this. Our new house is completed and we are using them again and have requested the same crew. Highly recommend them. read more

Cooper Moving is the best moving service in the city! I have moved multiple times using different moving companies over the years, and have never been so satisfied. I was moving for my 6th time and had tried multiple companies in the area, but always ended up with multiple items damaged. This time I went with Cooper Moving based off advice from a friend. And they did not disappoint. My move went by very smoothly without one damage, and the men were so helpful as well. The price was a little higher per hour, but the price ended up being cheaper because the men were so efficient. read more