Although Garrett's assistant was quick to respond to my initial request and address follow-up questions, she failed to notify me that an itemized list of things to be hauled would be required. Instead, she told me that I needed to send pictures. Perhaps I should have anticipated that this would be insufficient, but reviews of Garrett's Hauling were reasonably high, so I thought it was a trustworthy business.
Ultimately, Garrett and his crew removed 90% (maybe even 95%) of the materials in the pictures, but they failed to remove a chunk of concrete. I followed up with Garrett's assistant, sent the original pictures that included the item, and she deferred to comment and asked that I speak with Garrett. Given that Garrett is doing his best as a young business owner to get things up and running smoothly (and remembering the positive reviews), I expected he would apologize for the oversight and offer to drop by while out on another job to get the final item. Across multiple days of back-and-forth correspondence, Garrett never offered to correct the mistake. Instead, he asked for an additional $100 to move one item. This fell inline with his behavior on the job (e.g., he offered to move a 3' x 3' piece of plywood from the backyard to the front yard for $20). I appreciate the commitment to having a successful business, but at the end of the day, you have to deliver on your agreements. He consistently noted in our correspondence that the remaining item was not in the agreement even though it was in the picture I sent his assistant and also broadly included in the invoice his assistant sent me. It was also in the same pile of stuff that he hauled away, so it was intentionally missed. He also repeatedly told me we did a walkthrough at the end of the job, but this was not the case. Before we could do a walkthrough, he and his crew were in his truck and ready to head to the next job.
All-in-all Garrett did an okay job with what he completed. Unfortunately, failing to complete the job as agreed upon and then nickel and diming me when asking him to correct the oversight has left a bad taste in my mouth. You would be fine to go with Garrett for your own job, but I would make sure to itemize your list of things (do not rely on his assistant or on Garrett to do the right thing) and insist on doing a walkthrough before they pull away from the job. read more
