Long post alert!!! BE AWARE!!!!! I rent a storage from Public Storage on 2130 Sycamore view. I recently moved from one 5x10 unit to another one because of the monthly rent went from $27 to $157. I came in on March 12, 2025, I told the front attendant my intensions of moving one storage to another. As I am cleaning/ moving storages, which I have now paid fully for 2 storages for the month of March, to let them rerent the one I was moving out of early. I throw a few items into the dumpster (no furniture). On the 15th the storage calls me back and sates that at the time I was moving storages, it seemed that I had some people with me and they filled up the dumpster and they would be charging me 200 dollars. They stated that they would have to pay for an extra dump and that I needed to come and remove the items. I told her, I would try to see if I could find help removing the items. On the 17th another attendant from public storage called and stated that a note had been left to call me about removing the items. I mentioned at that time, how are tenants who rent from you guys supposed to know they cant use the trash bin/ waste management ( not posted anywhere). She said she didn't know. I then stated I didn't know what to do because I paid my nephews to help. The attendant then states." I will figure it out." Now just because how sketchy they have been. I decided to drive up there Monday night seeing as though they said they would charge me 200 for an extra dump that would be picked up before their actual pick up date of Tuesday. I am glad I went up there and took pics because NO one picked up of the dumpster, as a matter of fact it was full Tuesday. Then here comes 2 days later... NOT time for me to pay my bill. They have drafted $250 out of my account (auto pay not set up, but account on file.) I now go up to the office because I am not set up on auto pay and have not authorized them to go into my account. Why didn't they tab it to my monthly bill is my question to the attendant . She proceeds to pull up the camera to show us putting items in the dumpster. As she is showing the camera I notice others throwing things away after we departed. I proceed to ask are yall charging everyone? I am asking because its other people putting items in there after me and they put stuff on the ground. She in return says oh they stay here. I then ask so its ok for them to throw items on the ground? She proceeds to say it's nothing she can do, I call the office back and ask for the district manager.. (Ashley Frauenknecht). When I talked to Ashley she stated that they charged everyone 250 and that since they told me the wrong price she would credit me back the 50 dollars. I call Ashely back to ask for corporate number and she gives my the number as if I wanted to rent a unit. After many failed attempts of calling Asley back for an update I have yet to see my money returned to my account. As of 6.13.25 the refund for the amount overage has still not been applied to my account. read more