I started renting a small unit when it was still Simply Storage. Public Storage is the absolute…read moreworst. They raised rent twice in nine months - a total 76% increase. The latest increase was the last straw, so I scheduled my move out, received two confirmation e-mails, and moved out on the scheduled date. They attempted to charge my card for an extra month even though I turned off autopay to prevent that. Fortunately, I use vendor-specific cards from Privacy.com so I had also "paused" the card which protected me and declined the transaction. The e-mail where they tried to extort an extra month's rent did not have a valid reply address, so you have to call them. I didn't bother with the corporate number as I've done that in the past and had a terrible experience. I called the local number and left a message, which is your only option since they do not answer the phone. It looks like they removed the fraudulent charge but didn't bother to return my call. I guess it is corporate policy to never admit fault. I hope to get rid of excess stuff so that I never need a storage unit again, but if I do I will certainly steer clear of Public Storage and never use them again! P.S. By the way they will do everything they can to automatically enroll you in their overpriced insurance coverage. You almost certainly do not need it if you have homeowner's or renter's insurance at your dwelling. This is pure profit they tack onto your already-overpriced rent.

Facility was fine but Public Storage is a scam. Rented unit from them and after just 5 months rent…read moreincreased from $170 to $242. !!! Only notice was an email in junk mail. So it's basically get all your stuff here then we will jack up the price because they know it's hard to move again. I understand rate increases but $72 a month rate increase!!! We will not be using Public Storage ever again. Beware

I had unit 6012 @ $252/month! Sometime after my last visit in 2024 and before 02/25/2025 when I…read moremoved my REMAINING belongings out I was robbed. They NEVER answer the phone at the location, it always rolls over to the main CS. Someone broke into my unit without removing their cheap lock. I wanted to use my own lock, but they said I was required to buy theirs... a cheap barrel lock with very little to secure the latch. Now they tell me I'm out of luck because I have moved my belongings out already. I moved the day before my next $252 charge was going to hit. They stole EVERYTHING of ANY value and basically left my clothes and some dishes. TV, PC, stereo, surround sound system, laptop, $350 window AC, $500 mountain bike, $1000 in high quality cookware, not to mention all of my personal paperwork including my medical records... ALL gone! Worst storage on earth! Don't rent here if you want to keep your stuff!

We had a truck rental scheduled for 9 AM pick up but the building never opened! Had people waiting…read moreon us so they could help us move but we had to go to another facility 15 miles away...very inconvenient and highly do not recommend this place at all!!!!!!

The employees at this location were very professional and helpful. It didn't take long to rent my…read moretruck & the truck was very clean. The gas was not where they said it was but Mr. J adjusted the mileage and gas to make it correct before I left. I brought the truck back with more gas than it had when I first drove off the lot and I didn't go over the miles I had stated that I would drive for the rental. I would use this company if I need to rent a truck again.

Every aspect of my experience was excellent!! From long distance communication prior to moving…read morehere, to the drop-off of my trailer, to moving into a unit for storage. I was able to get immediate information and help for all my situations. They made sure my unit was absolutely clean, and their effort was truly appreciated after a 500-mile move! They are the best team and U-Haul I have ever used, and I am a regular user of storages and moving trailers.

Sadly disappointed. This comment won't make a hill of beans to anyone at this point bc they up and…read moreclosed without telling their customers and from what I understand the staff didn't even know until Public Storage showed up one random Tuesday and told the employee she had no job. Anyhow, as of that wasn't bad enough. Those of us that were renters had no idea until we got a text and an email that said 'welcome to public storage ...oh, and surprise you now owe us $85+ MORE than what you were paying. Public Storage 'says' that Strong Point didn't leave our contracts with them so they are claiming they can't or won't honor them. I don't have that kind of money. I left an extreme home situation and had no choice but to put my life into a storage. I hate they did that to me and the other renters. I also hate that they did that to the staff. Such a shame.

From the owner: StrongPoint Self Storage is an industry pioneer in changing how people view self storage. Gone are…read morethe days of rusty outdoor metal structures and ramshackle fencing. We have designed self storage facilities that are modern and more community-centric than ever. We've leveraged the most advanced security systems, access controls, and technology-driven conveniences to provide an unparalleled customer experience. We believe you deserve to store your belongings in a clean, modern facility with the best in class service. StrongPoint is here to help you protect and care for what matters most.

Since my review, my rate was still increased $17 per month, but not the original proposed amount. I…read morecannot say more positives about the 5 star manager Don, nor a wonderful employee named Toni. They have always been helpful, accommodating and understanding. The units are well maintained and I do appreciate the cleanliness and care of the grounds. But I have discovered that the owners of the storage unit are responsible for yearly price increases on their customers and these employees do not have control of this. Unfortunately, the owners seem out of touch with the customers who do have problems with annual increases.

I highly recommend Houston Levee Storage. I've rented 2 units there since their opening. Donisha,…read moremanager and Carol, asst. manager are the best. They're both very helpful and courteous. I love they have an app to unlock the main gate. The property is clean and secure. And the rates are awesome too.

I had a great experience at Germantown Storage. They were helpful in finding the right unit and…read morenice to work with. They also had good rates on storage units.