I started renting a small unit when it was still Simply Storage. Public Storage is the absolute…read moreworst. They raised rent twice in nine months - a total 76% increase. The latest increase was the last straw, so I scheduled my move out, received two confirmation e-mails, and moved out on the scheduled date. They attempted to charge my card for an extra month even though I turned off autopay to prevent that. Fortunately, I use vendor-specific cards from Privacy.com so I had also "paused" the card which protected me and declined the transaction. The e-mail where they tried to extort an extra month's rent did not have a valid reply address, so you have to call them. I didn't bother with the corporate number as I've done that in the past and had a terrible experience. I called the local number and left a message, which is your only option since they do not answer the phone. It looks like they removed the fraudulent charge but didn't bother to return my call. I guess it is corporate policy to never admit fault. I hope to get rid of excess stuff so that I never need a storage unit again, but if I do I will certainly steer clear of Public Storage and never use them again! P.S. By the way they will do everything they can to automatically enroll you in their overpriced insurance coverage. You almost certainly do not need it if you have homeowner's or renter's insurance at your dwelling. This is pure profit they tack onto your already-overpriced rent.

Facility was fine but Public Storage is a scam. Rented unit from them and after just 5 months rent…read moreincreased from $170 to $242. !!! Only notice was an email in junk mail. So it's basically get all your stuff here then we will jack up the price because they know it's hard to move again. I understand rate increases but $72 a month rate increase!!! We will not be using Public Storage ever again. Beware