I started renting a small unit when it was still Simply Storage. Public Storage is the absolute…read moreworst. They raised rent twice in nine months - a total 76% increase. The latest increase was the last straw, so I scheduled my move out, received two confirmation e-mails, and moved out on the scheduled date. They attempted to charge my card for an extra month even though I turned off autopay to prevent that. Fortunately, I use vendor-specific cards from Privacy.com so I had also "paused" the card which protected me and declined the transaction. The e-mail where they tried to extort an extra month's rent did not have a valid reply address, so you have to call them. I didn't bother with the corporate number as I've done that in the past and had a terrible experience. I called the local number and left a message, which is your only option since they do not answer the phone. It looks like they removed the fraudulent charge but didn't bother to return my call. I guess it is corporate policy to never admit fault. I hope to get rid of excess stuff so that I never need a storage unit again, but if I do I will certainly steer clear of Public Storage and never use them again! P.S. By the way they will do everything they can to automatically enroll you in their overpriced insurance coverage. You almost certainly do not need it if you have homeowner's or renter's insurance at your dwelling. This is pure profit they tack onto your already-overpriced rent.

Facility was fine but Public Storage is a scam. Rented unit from them and after just 5 months rent…read moreincreased from $170 to $242. !!! Only notice was an email in junk mail. So it's basically get all your stuff here then we will jack up the price because they know it's hard to move again. I understand rate increases but $72 a month rate increase!!! We will not be using Public Storage ever again. Beware

Since my review, my rate was still increased $17 per month, but not the original proposed amount. I…read morecannot say more positives about the 5 star manager Don, nor a wonderful employee named Toni. They have always been helpful, accommodating and understanding. The units are well maintained and I do appreciate the cleanliness and care of the grounds. But I have discovered that the owners of the storage unit are responsible for yearly price increases on their customers and these employees do not have control of this. Unfortunately, the owners seem out of touch with the customers who do have problems with annual increases.

I highly recommend Houston Levee Storage. I've rented 2 units there since their opening. Donisha,…read moremanager and Carol, asst. manager are the best. They're both very helpful and courteous. I love they have an app to unlock the main gate. The property is clean and secure. And the rates are awesome too.

I rented a 10x20 storage unit for approximately 2 years. 10 days into the month I wanted to…read moredownsize to 5x10. The office said they didn't have a 5x10 but had a 10x10 would carry over my larger payment to the small unit. 10 days into the 10x10 I informed the manager I sold off stuff & was moving out & asked when I was paid up to. She informed me I was paid through my original rental end date which was $40 short of the money she debited my account for. So it's been 3 months and no refund. I think it's sad they felt the need to keep my money.

Be very careful when doing business with these guys. On a Saturday afternoon just before they…read moreclosed, they promised me they would hold a unit until the end of the day the following Monday (they're closed on Sunday). When I called at 1pm on Monday to let them know I wanted to rent the unit, I was told it had already been rented that day. When I asked why, since it was being held for me, the attendant said it had been rented because someone else showed up wanted to rent it. Really, how is that holding a unit? If this is how they treat someone before they rent, I can't imagine how badly they treat someone who has already given them money,

Location for downtown residents is great. Managers was very helpful. Very clean climate controlled…read morefacilities. I would recommend this storage facility for anyone.

This storage facility is nice! It's well lit, secure, clean and the staff is friendly! Prices are…read morevery competitive.

I had a great experience at Germantown Storage. They were helpful in finding the right unit and…read morenice to work with. They also had good rates on storage units.

Tried renting a unit 1st of June 2025 but for 3 days was given the run around, the gate didn't…read morework, then lock had to be cut off unit and somebody else stuff was already in there. Asked for a refund in June. Don't nobody want to return your call or pick up when you call. All I want is my money back and you will never EVER have to worry about me renting NOTHING FROM YOU:( Devon

Badly managed storage facility. Says they have security and my RV has been broken into twice. Today…read morewas the last time im going to deal with this company. Showed up, my window broken and my RV ran sacked. Along with multiple other vehicles. No employees on site, no security. Do not use this storage if you care for your property. I feel bad for the business owners using this property to store what they use to make money. The management here clearly do not understand how to manage this business.

So we'll managed and kept clean. Lenora is so conscientious…read moreand aware of what is taking place in the storage units.

This is a great establishment with great staff! Ms. Leora is the glue that keeps the place running…read more She is very pleasant and offers the BEST customer service ! I am very happy with this facility ! Chundra

My main complaint is that the rent is raised by 10% every year. If I were a new customer, my rent…read morewould be less than 1/3 what I'm paying now. So much for valuing me as a customer. Also, the back gate is frequently inoperable, resulting in having to battle my way in through the entrance shared with Chick-Fil-A. If you only plan on renting a unit for a few months, then you're probably OK; but if long-term, look elsewhere!

Discounted rental rates are a sham, they recoup that discount with outrageous "admin fees" to…read moreprocess your rental. I moved out mid-month and was informed that no pro-rate policy. Can't find that information anywhere in the documentation or online. Will not use this company again.