Tried renting a unit 1st of June 2025 but for 3 days was given the run around, the gate didn't…read morework, then lock had to be cut off unit and somebody else stuff was already in there. Asked for a refund in June. Don't nobody want to return your call or pick up when you call. All I want is my money back and you will never EVER have to worry about me renting NOTHING FROM YOU:( Devon

Badly managed storage facility. Says they have security and my RV has been broken into twice. Today…read morewas the last time im going to deal with this company. Showed up, my window broken and my RV ran sacked. Along with multiple other vehicles. No employees on site, no security. Do not use this storage if you care for your property. I feel bad for the business owners using this property to store what they use to make money. The management here clearly do not understand how to manage this business.

Location for downtown residents is great. Managers was very helpful. Very clean climate controlled…read morefacilities. I would recommend this storage facility for anyone.

This storage facility is nice! It's well lit, secure, clean and the staff is friendly! Prices are…read morevery competitive.

Long post alert!!! BE AWARE!!!!! I rent a storage from Public Storage on 2130 Sycamore view. I…read morerecently moved from one 5x10 unit to another one because of the monthly rent went from $27 to $157. I came in on March 12, 2025, I told the front attendant my intensions of moving one storage to another. As I am cleaning/ moving storages, which I have now paid fully for 2 storages for the month of March, to let them rerent the one I was moving out of early. I throw a few items into the dumpster (no furniture). On the 15th the storage calls me back and sates that at the time I was moving storages, it seemed that I had some people with me and they filled up the dumpster and they would be charging me 200 dollars. They stated that they would have to pay for an extra dump and that I needed to come and remove the items. I told her, I would try to see if I could find help removing the items. On the 17th another attendant from public storage called and stated that a note had been left to call me about removing the items. I mentioned at that time, how are tenants who rent from you guys supposed to know they cant use the trash bin/ waste management ( not posted anywhere). She said she didn't know. I then stated I didn't know what to do because I paid my nephews to help. The attendant then states." I will figure it out." Now just because how sketchy they have been. I decided to drive up there Monday night seeing as though they said they would charge me 200 for an extra dump that would be picked up before their actual pick up date of Tuesday. I am glad I went up there and took pics because NO one picked up of the dumpster, as a matter of fact it was full Tuesday. Then here comes 2 days later... NOT time for me to pay my bill. They have drafted $250 out of my account (auto pay not set up, but account on file.) I now go up to the office because I am not set up on auto pay and have not authorized them to go into my account. Why didn't they tab it to my monthly bill is my question to the attendant . She proceeds to pull up the camera to show us putting items in the dumpster. As she is showing the camera I notice others throwing things away after we departed. I proceed to ask are yall charging everyone? I am asking because its other people putting items in there after me and they put stuff on the ground. She in return says oh they stay here. I then ask so its ok for them to throw items on the ground? She proceeds to say it's nothing she can do, I call the office back and ask for the district manager.. (Ashley Frauenknecht). When I talked to Ashley she stated that they charged everyone 250 and that since they told me the wrong price she would credit me back the 50 dollars. I call Ashely back to ask for corporate number and she gives my the number as if I wanted to rent a unit. After many failed attempts of calling Asley back for an update I have yet to see my money returned to my account. As of 6.13.25 the refund for the amount overage has still not been applied to my account.

My light bulb was broken, before I moved in, and I hope that I can get that changed out.read more

Since my review, my rate was still increased $17 per month, but not the original proposed amount. I…read morecannot say more positives about the 5 star manager Don, nor a wonderful employee named Toni. They have always been helpful, accommodating and understanding. The units are well maintained and I do appreciate the cleanliness and care of the grounds. But I have discovered that the owners of the storage unit are responsible for yearly price increases on their customers and these employees do not have control of this. Unfortunately, the owners seem out of touch with the customers who do have problems with annual increases.

I highly recommend Houston Levee Storage. I've rented 2 units there since their opening. Donisha,…read moremanager and Carol, asst. manager are the best. They're both very helpful and courteous. I love they have an app to unlock the main gate. The property is clean and secure. And the rates are awesome too.

I rented a 10x20 storage unit for approximately 2 years. 10 days into the month I wanted to…read moredownsize to 5x10. The office said they didn't have a 5x10 but had a 10x10 would carry over my larger payment to the small unit. 10 days into the 10x10 I informed the manager I sold off stuff & was moving out & asked when I was paid up to. She informed me I was paid through my original rental end date which was $40 short of the money she debited my account for. So it's been 3 months and no refund. I think it's sad they felt the need to keep my money.

Be very careful when doing business with these guys. On a Saturday afternoon just before they…read moreclosed, they promised me they would hold a unit until the end of the day the following Monday (they're closed on Sunday). When I called at 1pm on Monday to let them know I wanted to rent the unit, I was told it had already been rented that day. When I asked why, since it was being held for me, the attendant said it had been rented because someone else showed up wanted to rent it. Really, how is that holding a unit? If this is how they treat someone before they rent, I can't imagine how badly they treat someone who has already given them money,

Moved from Memphis to southern Louisiana. Jordan communicates well! His entire team is polite,…read morehard-working and very careful with your valuables. Such a pleasure to work with. Highly recommended!!

The guys were all nice and most appeared to work hard the entire day. All were very polite and…read morevery willing to perform any request! Ours was a hard move, lots of items and downsizing into a smaller house with an eager client waiting to move in the house we had sold and Cooper was very accommodating to make all parties happy! Our only complaint...the bill! It came in $1000 over the quote! They sent 6 movers instead of 4 and let me tell you that really adds up!

I had a great experience at Germantown Storage. They were helpful in finding the right unit and…read morenice to work with. They also had good rates on storage units.

So we'll managed and kept clean. Lenora is so conscientious…read moreand aware of what is taking place in the storage units.

This is a great establishment with great staff! Ms. Leora is the glue that keeps the place running…read more She is very pleasant and offers the BEST customer service ! I am very happy with this facility ! Chundra