The people were polite, courteous, and otherwise 'nice.' We chose them because of the status of…read morebeing veteran-owned. Thanks for your service.
The rest of the experience was definitely 'not nice'. First, the job was grossly underbid. That is to say that when we told them the details regarding our move, they said "4 guys, 2 trucks, one day @ $X." Unfortunately for us, that is not what happened. The crew basically shuffled around with no real sense of urgency or obligation. Well, all except for one guy who worked like a maniac while the other four shuffled around. Consequently, The job spanned two full days, cost $X + Y and was ultimately not finished. So, with respect to their ability to estimate the job, caveat emptor.
Second, it seemed like the crew moving us were brand new to the moving industry. They did not seem to know how to load the truck properly. They did not brace or block the load. They did not overlap the stacks so each stack just ran from the floor to about halfway up with no support; just leaning towers. Consequently, when we arrived at the other end, many things had fallen over, dumped out, jumbled together, and was a terrible mess from which we are still recovering. Of course, this also means that numerous things were broken and naturally, this wasn't discovered till after they were gone.
Not only were things broken and damaged, but they also dinged up our freshly painted walls and otherwise showed disregard for our possessions, our home, and our time. They even managed to 'hide' the one, most important box that we had identified as such. It's been three weeks and we still haven't found that box.
Now, the owner did offer us a discount and he should have; thanks. But that didn't finish the job or cover the damages or make things better.
I've moved more than a few times and twice cross-country. This experience was, far and away, the worst. And while I'd be willing to sit down to a meal with these people (they were nice), I simply cannot recommend them as movers.
An overall terrible experience.
Caveat emptor!