I spent way too much money in this establishment within 3.5 weeks only have had to go back to square one. The only reason I gave 2 stars is because of the massage chairs and the few decent nail techs I encountered.
To for the record, I've visited this place 4 separate times to resolve issues that stemmed from my first visit (a full set and pedicure) hoping that there would be some type of resolution or improvement but unfortunately there was little to none. There is an older Vietnamese man there who did my full set (I don't remember his name, but DO NOT LET HIM TOUCH YOUR NAILS, he is rude and needs a lot more training).
Fast forward two weeks later (remember the original full said that this man applied) three of the nails broke and the rest were ALL lifting. I went back for a fill and repairs and thankfully I ended up getting Taylor who fixed the majority of the issues that stemmed from my original set. She replaced the nails and corrected the majority of my issues. If it weren't for Taylor, I likely wouldn't have gone back to the salon, but I did about a week later to get a polish change becauseI need my nails to be fresh for work.I wasn't able to get Taylor again for the polish change but the job that the nail technician did was decent for both my hands and my feet, but my MAIN PROBLEM is that two days later on the day of my job (the reason I had to get a polish change in the first place) two more nails broke. Fast forward again to when I was able to go back to the salon to let them know what happened. They acted like they didn't care at all. They basically brushed my off, laughed in my face and acted like it was my fault because I had cut them all down. The only thing they offered was takeoff the nails for free which is $10 service. They didn't care that I had been spending all this money to have all of these issues resolved that stemmed from the original set. He [the man who did my original set] actually had the nerve to laugh when the person who I had told my issues to, started telling him (in Vietnamese) what I had told her. They didn't offer any type of discount on getting a new set or anything and they acted like they really didn't care at all. So the same man who put on the original set was the one who was told to take off the set of nails and he acted like he didn't know what he was doing. First he used toenail clippers to clip off but a bit of the ends of the acrylic which hurt because he was bending the nails in a weird way. Then he started to use the nail tips (you know the ones that you apply for extensions) to takeoff my acrylic but he pushed one under my actual nail and I jumped and told him that it hurt and then I asked him what exactly he was doing. He had the nerve to get upset at me and said I'm trying to do what you asked me to do but I can't do it if you won't stay still. Like, dude I'm not going to sit still when you're hurting me and clearly don't know what you're doing. And then he said "if you don't want me to do it then why are you here? You can leave" I told him I want them to take off the nails but I want my natural nail protected. I stayed mainly because the only thing that they offered was to take off those ridiculous acrylics. that had caused so much issues - I wasn't going to go anywhere else and I wasn't going to do it myself at home they were going to take it off for free because that's the only thing that they offered as a resolution so they were going to do it. So again I told him I want the nails off but I want my natural nail protected and from experience I don't trust you. So him with his attitude and pride hurt got up, turned off his light and he said I'm not going to do it you need to go sit and wait for someone else to takeoff your nails. Ridiculously rude right? Like, this is your fault - don't be mad at me. So I got up I sat and I waited for someone else to takeoff my nails, but not just take them off. I wanted them soaked off because I didn't want them to take out any anger that they had with me because I was simply coming back to resolve issues that stem from what they did. So they eventually set up the acetones and but thankfully the next nail tech who actually did do my soak off was kind and gentle with my nails. I say all that to say there are a few good nail techs in there but overall it's not that great of a place.
Save your money and save your time for a place that cares about the people that they serve and not just about the money that they're bringing in. read more