"What could improve?" Transparency, cleanliness, and basic humane care could all improve at The…read morePuppy Shop. During my visit, I witnessed conditions that no animal should be kept in: a puppy visibly bloated and unwell, urine and feces inside the enclosures, and shockingly, a dog confined in what appeared to be a nailed-shut wooden box. When I asked questions, I was met with hostility. And inside the store? A sign reading "No photos. No video." That says everything. This isn't how ethical animal sales work. I left sick to my stomach and deeply concerned for the animals left behind.

This is a puppy mill that charges exorbitant prices for puppies from reportedly reputable breeders…read more A puppy was purchased for our granddaughter. Once we got it home, it was found to have a skin rash that ran from its neck down its back. And since home, it has shown some good behavior but mostly severe separation anxiety. And less than 10 days into it, the dog has a prolapsed eye lid, at least a several hundred dollar surgery to repair not counting the money already paid to vets for care, missing vaccinations and medication My 4 year old granddaughter is crying over this dog. Clearly not what we intended for her first puppy If you're looking for a dog, better to pick up a blind stray mutt off the street.

Good selection, clean store, friendly staff. We don't have Pet Supplies Plus back home but I…read morethought I'd check it out while out of town. There's not a ton to do in Manassas and my fur baby loves to go shopping :) Glad we stopped by this establishment. Customer and pup recommended!

Huge selection for all critters! Clean, organized, and one of the better PSP stores I have gone to…read more Plus, they have a good selection of fish.

Their new store is amazing, customer service is always top notch! They have great stock of fish and…read moreplants! Love this store!

They cleaned my tank in November but would never respond to calls so I could pay for service…read more Wanted to set ongoing service but they don't return voice messages.

After a horrible experience at pet smart were we a Latino family was treated like second class…read morecitizens because of the color of our skin, this petco is and will be were we purchase our cat's supplies and fish supplies. Staff is very friendly knowledgeable and was to help. The staff here knows what they are talking about and we like that.

The grooming her at Petco has been five star service and Rachel is the best. My little guy Bravo…read morehas a total pip in his step after his grooming session. Thank you.

Never meet more racist people in my life, I was purchasing a 20 gallon tank with all the add ons…read moreand we also wanted to get 3 fish and 1 snail but the lady looked at me and said no, yes most likely because we were a Latino family. I asked for the manager and the manager Brit, would even listen to me, I had two other tanks for the fish and plenty of space the 3 small fish I wanted to take. Been shopping here for as long as I had my 2 cats and they just lost a customer that speeded 100s of dollars in cat, dog food and other miscellaneous things for them. Please don't waste your money here and go somewhere else, unless you want to be treated as a second class citizen. Owner of the store are you with loosing sales because your racist staff??

Customer service was TERRIBLE. employees told me i couldn't look at the cats & that we had to exit…read moreRIGHT THEN AND THERE because they were closed even though we walked in 10 minutes before. They close at 8pm and it was 8:01pm I was getting ready to walk out until she started being rude and started yelling, threatening to call the cops and was kicking me out because i took two extra minutes looking at a cat. I will absolutely be taking this to corporate so they can reconsider who they have hired and reevaluate their customer service values. This happened 08/06 & i didn't catch her name.

When I dropped off my dogs to get groomed Kaitlyn, informed me that because my little dog has some…read moretangles in her hair that she was going to have to Shave some of it off, she never mentioned that she would be completely shaving her hair off. You can tell that the groomer did not care since my other dog was more tangled and he looked perfect. We asked for a teddy bear and they gave us a rat look a like back. We will never bring our dogs here again I don't she looks like a dog from the walking dead.

I had a great experience with Ayla as my new dog groomer at Pet Smart Manassas VA in Bull Run…read morePlaza. She was very friendly and reassuring to me. My dog is quite hyper but she approached her with confidence and Mochi took to her right away. Ayla did a great job for me and I will certainly request her next time! She has a flexible schedule also. GREAT JOB!!

What a neat shopn! I took my children to Tropical Exotics soon after the Grand Opening. We enjoyed…read moreseeing and learning about all the different creatures & fish. The employees were friendly and informative & the shop was very well maintained!

I try to visit this place whenever I'm in the area. Really good selection of products. Staff were…read moregreat and knowledgeable.

They were great. Helpful every step of the way…read more A pleasure to deal with, indeed. Robert

Everytime I've stopped in to donate new blankets or used toys, the people are not very friendly or…read morenice. I feel like I've done something wrong. And they always have a ton of donated things piled up just sitting there. Won't donate there again.

Great selection and appreciate the samples! Very helpful and friendly staff learn a lot by visitingread more

This place is great. They have top of the line pet products, mostly for dogs but a lot of things…read morefor cats too. Highly recommended. The staff is extremely knowledgeable about their products as well; they were able to recommend a brand of food for my dog who has a lot of skin problems. She's doing much better now on the new food. If you want to feed your pets high end, good quality food don't waste your money on the stuff they sell at petsmart and the grocery store. Oh and they have a rewards program. Your tenth visit you get I think 10% off. Which makes it worth it to stock up on extras on that trip. They sell rawhide free bones that my dogs love, so we usually get a couple of those.

I love this place so much. My 15 yr old dog was recently diagnosed with heart disease. After doing…read moreso much research in congestive heart failure (CHF), I found out a poor diet (such as grain-free food or any 'meal') can contribute to it but raw food high in taurine and coQ10 can help treat it. That's when I bought started buying a taurine supplement, treats, and raw food here. They only sell reputable brands that fully disclose the nutritional values. I know my dog is old and nothing will ever cure his CHF. However, since switching his food to what I buy here I've seen a significant change in his energy levels. He seems more happy and more comfortable. So yes!!! Nutrition for dogs/cats is very important! Please so do your research and buy from this place! I highly recommend!

The sales person I worked with (Debbie) was very polite and knowledgeable. She took the time to…read moretalk about my dogs needs and suggested products based on my comments. The store is a bit more expensive then the big box stores, however the experience and knowledge are bar none. I highly recommend supporting this local business if possible!