Their new store is amazing, customer service is always top notch! They have great stock of fish and…read moreplants! Love this store!

They cleaned my tank in November but would never respond to calls so I could pay for service…read more Wanted to set ongoing service but they don't return voice messages.

Got my RS350 and a bunch of equipment! They set up tank and installed. I always get great help from…read moreeveryone there including Scarlett and Kirby.

First time came here and very satisfied with the service. I'm new to saltwater world and the owner…read morehelp me a lots with his knowledge and very helpful- help me step by step to set up new tank. Definitely come back and support him! Highly recommend for everyone!!

Called Friday to see which fish were available and they had a few fish I wanted.. so I ask if they…read morewould be open on Sunday. They said yes so I made the trip from NC to make some purchases on Sunday and get to the front door and there is a sign saying they were closed.. pretty messed up that they couldn't have told me this on Friday when I called..After that I left them a review like this one on google just letting everyone know what kinda place this was and someone decided to send me a nice text message from the company on Sunday!! Thanks for nothing!!!

I never leave reviews but this store is worth it. I wish I could rate this store higher than five…read morestars. Let's start with the store itself; it's clean, organized, and lovely to just walk around and admire. You can tell that Adam has so much passion and love for what he does. He's also extremely knowledgeable and helpful when it comes to saltwater fish, setups, installation, and anything else, he's your guys. I went in with my husband because our corals and fish were dying and we were on the verge of giving up the hobby entirely. Adam and Greg assisted us in resolving the problem, and we left feeling confident and hopeful, which is something we haven't felt in a long time because all the other stores just push you to buy random items instead of actually giving you proper advice. Adam gave us great advice and suggestions without making like we needed to buy anything from him, wasn't pushy at all, didn't make us feel embarrassed, ashamed or stupid because of our mistakes (which other stores would do). He put us at ease and encouraged us to continue our saltwater aquarium adventure. Those two men deserve all the kind words, but I'll keep it brief. This is my new and permanent favorite aquatic store in the DMV area.

My dog is picky with his food, but I still wanted to find a much more healthier option for him, he…read moreended up loving everything I got him from here (food and treats) not the mention the owners are very sweet and they have a very cool rewards system in place. I was very lucky to give this place a chance. I wont change my mind about how great this place has been for my dog.

This is a place that serves the local area. It is a house on an older part of the town. If you…read moreblink, you'll pass it. The lot is tight, forklifts and pallets sitting around the edges of the entry and lot. There's a mailroom/depot in the back. The deck entry had cleaned floor mats drying scattered in front of the entryway. This place is a dump, but they have great services. It's like being on an island that's in an older part of town. The mail person runs through to the pet store to be the cashier. Reminds me of those places in the middle of nowhere that is a one-stop shop. Pet store on the front side of the building. Specializing in high-end foods. Royal Canin, Blue Buffalo, Call of the Wild, pitbull food, etc. These people don't care. They don't take pride in their shop. They don't know their products They are pleasant, and there is a rewards program.

Two Haiku Review: My…read morego-to local Fish store in NoVA, friendly And knowledgeable. Selection seems to Be better in person than Online. Check it out!

Lots of fish, plants, wood, and treated water options. Helpful & knowledgeable staff. Fish look…read morehealthy unlike some major pet stores. The betta room is huge.

Went in to visit the kittens. It was a very good experience and the staff and volunteers were very…read morenice.

This is a great organization that helps the animals that have no homes. They have dedicated…read morevolunteers that feed them and nurse some of them back to good health. Maria has been very helpful with us giving us some helpful advice and lending us a trap for the feral cat we rescued. Please help them with food, supplies or your time if you can.

We have been clients for 10 years starting with Cosmo who was deaf/disabled from birth. Cosmo…read morepassed away in June 2025, but we have been taking Fleur as well for 5 years and our new pup will be heading there soon. We love them as they love our animal kids as much as we do and it is quite evident by the loving care that they provide. Our dogs have lodged there as well with no incident and came home happy, healthy, sparkly clean and tired. We love Dog Eaze Inn and the staff so much!! Totally recommend them!!

We have taken our precious dogs here for years and they love going there. The staff is excellent…read moreand great with our dogs.

When your street feral cat gets into fights... Steel was getting hurt every few weeks. We found out…read morethat another cat was fighting with him. I called Prince William and after explaining the situation, the lady over the phone literally said "After you drop him off he became our property" and sometimes feral cats are put down" So I called Pets R Family and yes one of the front dest employees was NOT the friendliest, but Franshesca was amazing. And Sara whoever she is called me back and made sure Dr Z received my message. They went out of the way to make sure this hurt stress cat was take care of with kindness. Every back of the house employee made me feel relax and confident that he was going to be ok. I even called other vets and the didn't care about a feral cat, dismissing me like his health was not important as he is a feral cat. I have been taking my furr babies here and euthanized my Peter years ago and they went out of the way to make sure he was respected. Dr Z is honest. Yes front desk is an issue sometimes But overall this vet is one of the best around the area. I have sent many friends here for that reason. If you are frustrated instead of adding a one star review affecting the business reputation and employees jobs. Email him, he would make sure the issue is resolved.

ONE STAR we went to pets r family when we noticed our dogs eye was leaking a bunch of discharge and…read morewas red. They misdiagnosed us not once but twice until they sent us to a specialist it cost us a bunch of money just for us to go to the specialist and for them to tell us that he had to plant in his eye! It was really surprising to me that they did not notice the plant in his eye when they were checking his eye previously because we went five times. And when we came back from the specialist our dogs eye looks a lot better it is really surprising that the pets r family missed that when they where checking his eye he was in a lot of pain just because they missed to see the plant btw it was a red tail according to the specialist and at pets r family we spent of 6 HUNDRED DOLLARS and at the specialist we only spent 326 for them to solve the issue and with over 6 HUNDRED dollars pets r family could NOT solve the issue they were not looking closely and doing the examine properly and the doctor told us we could have taken his eye out and he said he would have a eye condition for the rest of his life and he would need medication for it I am soo disappointed in the incompetence of this place who knows what would have happened if the specialist never found the problem we would have had to take our dogs eye out because of the miss diagnosis and the incompetence of pets r family and just to let you know the specialist was at a different location and that location is med vet