I would like to start off say wow the store is so nice and clean compared to the ones that I have…read morebeen to. When I walked in on Sunday. The muscular gentleman I am sorry I cannot remember His name was so nice and helped me and my kids with everything. Wile working with me he was also answering questions that his fellow coworkers were asking him while answering my questions at the same time very impressive. I cannot believe I have not known about this store.definitely recommend.

Lots of fish, plants, wood, and treated water options. Helpful & knowledgeable staff. Fish look…read morehealthy unlike some major pet stores. The betta room is huge.

I live in Kingstowne and this is the closest pet store in the area. The next closest one is the…read morePetsMart located by the Springfield Mall. PetsMart may have some cheaper cat food options, but Felix offers more premier brands of food and toys. They also can order in speciality food. My purebred exotic shorthair is from another country and was raised on Farmina brand food. While they don't carry it on the shelves, Felix is able to order that for me (unlike PetsMart). They also have many catnip infused toys that helped my new fur baby feel right at home.

Omg! What a utopian place. I wish Delilah and I could exist here. The loveliest and most…read moreknowledgeable people. They are so nice and welcoming from the initial phone contact to entering the store to leaving with special good things for your babies. A special thanks to Woody and Aleena. Coming to Felix and Oscar made me feel better about the world.

Manny is very knowledgeable and care about his clients. They transported our kois to our new house…read morein February with no issues. Thanks so much Mocean Performance!

They did a fantastic job when my tank crashed of helping clean the tank and find an immediate…read moresolution of how to go forward with a new tank.

Reef escape has always been my favorite local fish store since I bought my first coral frag 4 years…read moreago. Whenever I travel to Virginia, I'll try to make a stop to check on Reed Escape. The staff is knowledgeable, professional and experienced. They are genuine and responsible when matching fish to the right tank/owner. When in doubt, ask Sexy Jae for advices! Beautiful variety on corals and the fish. They all went through solid quarantine process. Never has issue with the quality. En Bref, worth a trip!

terrible customer service i stood there waiting for 30 minutes and the ginger girl was rude and…read moreignored me. come here if you wanna wait an hour for one thing. Edit: It was saturday but it was NOT busy there was only one other person in front of me when i first asked and when more people eventually came in the hour i waited, i was ignored.

It could be a little overwhelming, not understanding all the different nutrition options available…read morefor our dogs who have special needs. At pet supplies plus we always get help the help we need. The store is very clean and they have a great variety. I also love the new grooming station.

I have been coming to your store for 4 years at least. I loved everything about it. The staff, the…read moresales and prices, the selection. Yesterday, I called in to ask if the food I had ordered for my foster dog had come in. The conversation I had with the manager went downhill fast. He told me that what I was saying couldn't be true, since they don't text for special orders. He told me that they didn't carry the food I was talking about. I didn't know the exact name and I was driving. This was the second time I had tried to special order the food. Both times no one called or texted to let me know if had come in. Last time the food was in the shelf and they told me it was out there inadvertently. They did another order for me. A lovely team member helped me. So I knew the food was carried by the store. I was frustrated and told him that I had a picture of it and they definitely carried the food since I had bought it there before. I said I was coming over there, since I needed it. I got there and a staff member I'd never seen had some of the food up front. I had looked on the shelf and what I needed was there too, so the Purina One is carried in the store. Regardless, I asked to speak with the manager I talked with on the phone. I still don't know what happened. But the end result was an argument in front of at least 8 customers, where the manager basically told me it was my fault. That his team member had done the order wrong. They never did find my order request. They also told me that from now on I needed to pay ahead of time. He grabbed a handwritten note from the regional manager and slammed it in the counter. I still have no idea how the conversation degenerated into a store manager yelling and berating me. I told him you're yelling at me. He said, if I was yelling at you would know it lady. I was in tears by the time I reached the parking lot. He yelled at me. Wow... To top it off, because others had seen the argument and didn't know the context, another customer stopped in the parking lot just so he could call me a Bitch... I am heartbroken. This has been my go to store for years. I foster, rescue, transport and work with at risk dogs and other animals. Before yesterday, I couldn't have said enough about the store and the staff. I've recommended and talked about the store frequently. I will never come there again. Being humiliated and talked to that way was one time too many.

The groomer there Brian has been grooming our dog for the past 9 years. Our dog is anxious and not…read morefriendly to people he doesn't know, specially in a new environment. Before Brian, we tried grooming him at many different places; however, no one was able to get near him, except Brian. He is amazing!!!!!! I don't know what we would do without him. He's irreplaceable and certainly a dog-whisperer, as I have heard people talk about Brian being able to groom the most difficult dogs!!!!

Second visit to this location. Staff is always friendly and happy. They always seem to be out of…read morethe kitten food I'm looking for but if you're in a pinch they have a lot of other popular brands. They are a little pricey compared to other online retailers. Their dog selection is huge, unfortunately the cat section is a quarter of that. I'll keep returning when I need an item ASAP because they are conveniently located to my residence.

The prices have gone up. Don't worry as other pet stores have too. Inflation is getting all of us…read more Even our pets. Here they take good care of animals. To their credit they don't sell cats or dogs. There are already too many homeless animals. I'd like to thank them for being responsible here. There's plenty of parking. They certainly have a good ofselection on fish. Lately not as many reptiles, but that could be supply chain issues. The employees are kind and helpful folks. They are ready to answer any questions you might have. The employees have a lot of experience with animals. They definitely will be in business friendly spot, for pet levers to gain knowledge.

Terrible customer service. We had an appointment for our dog…read moreand dropped him off as scheduled. After only 10 minutes, we received a call telling us they could not groom him because he was scratching the floor and they said he had anxiety. We were asked to come pick him up immediately. We have taken our dog to this PetSmart many times before without any issues, so this was very surprising and disappointing. The lady we dealt with was extremely rude and unprofessional. Instead of handling the situation calmly or trying to work with us, she dismissed our dog and sent us away. This experience was frustrating and unacceptable. Customer service and professionalism were completely lacking.

We brought our dog here for a bath. I really appreciated we could walk in and order the bath and…read morego to the area. It was well maintained and there was an attendant cleaning tubs and disinfecting them. They explained everything that was included and showed me a supply basket. Our townhouse doesn't have the ability to accomodate a raised dog wash, so this is a perfect solution when we need a bath between grooming appointments. The store itself has all of the essentials. We've bought our pup some treats here. The staff has always been really nice.

January 2025, still my favorite place to take my dogs for a bath. Reasonable prices and the store…read moreassociates are always friendly and helpful. The pet food and treat options are always great too. Thanks!

The small amount of bedding in the Guinea pig's enclosures were soaked with piss and poop…read moreeverywhere near their water bowls. Aquatics section is fairly new and going through an algae bloom in both freshwater and saltwater, but should be scrubbed regardless. Saltwater sumps empty. Their feeder fish tank was clean, which shows they are obviously capable to do cleans but just fail to do so. Cat litter on the floor, place just a straight mess. Disappointing and disgusting, animals truly deserve more than what this Petco "wellness" states. Only reason this is a two star is because of their cat grass and the nice lady who helped at checkout.

I only use Petco for grooming and I must say Sam is an outstanding groomer and truly attentive to…read moremy needs. I'm extremely allergic to perfume, and Sam is the only groomer who has consistently honored my strict no-perfume request. He also does an excellent job with my Bichon Frise, who tends to get heavily matted. Several times he has managed to carefully demat and trim her without having to shave her down, which I really appreciate. I highly recommend Sam -- he's reliable, skilled, and genuinely cares about his clients' specific requests.

Took my puppy here for his first haircut, asked her to not use clippers and trim around his face…read moreand his feet. I will attach the before and after picture they do not know what they're doing or I do not think these people have any grooming experience she just cut a big bald spot in the middle of my Yorkies forehead. Nothing else was touched. Do not go here. Additionally, he was traumatized leaving here and had diarrhea immediately after.

Snotty store manager and bait and switch prices…read more Looked online for World's Best Cat Litter to make sure they had it in stock before I went to the store. Online said it was $19.15 per bag. So I go to the store put two bags in my shopping cart and the total was over $47. I said to them well that's really a lot of tax for two $19 bags of cat litter and they tell me "Oh well you have to ask us to price match before we can give it to you for that price. We can process a return then give it to you for that price but you have to tell us beforehand." Never heard of such a thing, and I didn't want to go through the hassle so I said never mind but I'm never shopping here again. So instead of being apologetic the snotty store manager tells me well that's the way they do things and if I never want to shop there again that's up to me and to have a nice day. Way to go. Bait and switch your customers and then give them a lecture when you try to rip them off. Not going back to this place.