Sorry, this review is long. If you want the highlights: Bad service, bad food, they burned my six year old, no apologies.
Wow. My first ever one star review. Let me start by saying that this meal was a perfectly awful end to a perfectly lovely day, and that makes it all the worse. We take our kids out to Sweet Berry Farm every fall for the pumpkin patch, and a day of fun. We usually end our day with dinner at the Bluebonnet Cafe, but because they are closed after 1pm on Sundays we had to choose somewhere new. Enter Bella Sera. We arrive at 4:30 so I'm not surprised that the place seems empty. We sit and order drinks, and right away the waiter seems totally unthrilled to be there.
We order, and as my hubby orders his Lasagna I add, "And I'd like to start with the calamari", maybe a little louder than normal because I'm hungry and grumpy at having my favorite appetizer forgotten about by the hubs. I order for the kids and then ask the waiter what he likes because the menu is huge, and I can't decide. I get the "Oh, it is all good." I try again by jokingly saying, "Come on, don't lie. What's your favorite?" Blank stare. Oh-kaaay. I end up with Chicken Picatta.
As we wait for our meal I mention that it seems like our waiter wants to be here as much as I want a root canal. He brings me the ugliest, saddest excuse for a salad I've ever seen. Pile of bagged lettuce, one tomato slice, and a big squeeze of thick, bottled Caesar dressing on top. Next comes the entrees. No calamari. I ask where it is, and he says "You didn't order that." Seriously? Yes, I did. "Do you still want it?" Yes!!!
The worst part of the entrees however, is not their lack-luster flavor, or the microwaved appearance of my chicken, or the weird Campbell's soup thickness of the sauce. It is the fact that they served my kids their food in the searing hot dishes that they were baked in! I'm talking 400 plus degree dishes served to a four and a six year old. I warned the kids that the plates were very hot and to wait to eat. My daughter accidentally grazed the edge of her plate with a knuckle as she reached for something and it burned and blistered her hand! When I called over a nearby waitress and asked for a manager she tells me that our waiter IS the manager on duty. She fetches him, and I calmly tell him that I know this is the kitchen's fault, but that he should know as a server to never bring a dish that hot to a child. I stress that I remained calm. Didn't raise my voice, didn't demand anything. Just showed him my teary-eyed daughter and her hand, and said that there was no way this was safe.
Did he apologize? Offer to replate the food? Offer us anything at all? No. His only response was, " I have been working here for ten years and that is how we always do it." We replated the kid's food ourselves, using doubled napkins to hold the edge of the still searing hot baking dishes, and then all he can manage is, "Excuse me, I need to tell the kitchen" as he takes the empty dish away.
By now, I am being fake nice because it is clear to me that we will get nowhere with further discussion. We get the check and are, of course, charged full price for everything. This was like one of those ridiculous, over the top, save the failing restaurant TV shows. We will make sure to come out to the pumpkin patch on a Saturday next year, so we can enjoy the excellent service, solid food, and tasty pie at the Bluebonnet Cafe! Bella Sera, never again! read more