I rarely leave negative reviews, but this experience was disappointing from beginning to end.
This was my first visit, as I recently relocated to San Antonio and am looking for a new nail salon. Unfortunately, I will not be returning.
When I walked in, no one acknowledged that I was a first-time customer or explained the process. I noticed other customers signing in, but I wasn't asked to do so or made to feel welcomed. I was simply told to pick a color and have a seat.
My nail technician, Tony, began removing my previous set. During the removal process, nail dust and shavings ended up all over me--on my clothes, my phone, my drink cup, my hands, and even in my hair. Instead of making any effort to keep the dust contained or checking on me, he brushed himself off first. I had to point out that I was covered before he apologized and wiped the dust off of me. That level of care and professionalism should be standard.
There also seemed to be a miscommunication about the service I wanted. I requested a new full set over my natural nails, and it felt like Tony became visibly frustrated once I clarified what I wanted.
I showed him a photo of the design I wanted three separate times. My request was very simple: three solid-colored nails and one French tip accent nail. The French tip wasn't being done correctly, so rather than continue, I told him to forget the design and just make every nail a solid color. I ended up settling for something I didn't even want because I had lost confidence that the design would turn out correctly.
On top of that, the shape was completely wrong. I requested a narrow, tapered shape, but my nails came out bulky, wide, and much thicker than I asked for. While I do like the color, I absolutely do not like the shape.
The interaction throughout the appointment was also uncomfortable. At one point, while my hand was in the UV lamp, I briefly pulled it out to look at the color. Instead of politely explaining that it needed to continue curing, Tony raised his voice and told me to "put your nail back in the machine." I simply responded that I was trying to look at the color. After everything else that had already gone wrong, that interaction made the experience even worse.
Lastly, I couldn't help but notice that every other customer around me was offered a beverage, whether it was water, a soft drink, or another complimentary drink. I was never offered anything, which made me feel overlooked and unwelcome.
Overall, this was not the level of customer service or attention to detail I expected. As someone who was genuinely hoping to find a new go-to nail salon after moving to San Antonio, this experience was extremely disappointing. I won't be returning, and I hope this feedback encourages improvements in both customer service and the quality of care provided to future clients. read more