I really wanted this salon to be good. I've been there twice-- the first time I didn't like the way my hair turned out. It was a corrective color to cover a lot of red that another hairdresser pulled from my hair with an over processed color. (I don't like red and I look terrible in it.) The stylist at Bella Dolce wouldn't do the simple tone I asked for to tone down the red and developed a complicated dye plus highlight scheme that was much more expensive. She finally convinced me it would be better than a simple tone. It was tolerable, and much darker than I expected, and still very red. It WAS better however and she said a good fix for my hair couldn't be done in one session and I believed her and scheduled a second appt for three months later. The second time I went I wanted to try to get the rest of the red out of my hair while keeping it the about the same level and place a few blond highlights. Again it was very expensive compared to my previous salon, and it came out terribly. The bottom is nearly black, instead of light neutral brown like my natural color, and the T section is dirty blonde, with a lot of gold in it still. My hair is terribly two toned, like that hairstyle that used to be popular-- black on bottom, blond on top. It does not look like a light neutral brown with a few blond highlights. The right side, that the helper stylist applied color on was patchy with a dark streak by my face and then a reddish spot near the roots. The stylist made lots of excuses-- 1. The air from the door you asked us to open for fresh air (it was very smelly) caused it to oxidize funny on that side. 2. Your hair was like that before and that's the best we can do. (it was not like that before, she colored it before, and it was another ugly blame it on the customer excuse) 3. You want it blonder so what we really need to do is get you back in here for some discounted highlights to cover that spot up and make it blend. Finally, after I explained that the other side looked pretty (even though it was much darker than I wanted) and that i wanted the two sides to at least look the same, she offered to add some highlights to both sides near my temples to make it better. It helped a little with the reddish/gold patch but the dark streak remained, now with a light streak in it.
I don't like to argue with people,
I don't appreciate talking to my stylist about how I want my hair to be and looking at color swatches, and then getting a lot of excuses when it doesn't come out well. It was smelly and stressful and I cannot afford to do anymore "fixing" to my hair as I have now spent 400$ on my hair in 3 months. I do not think I should have to pay for the fixit highlight option to make the top blend with the bottom. THAT should be free! I did not ask for and did not expect and was not told I would receive two-toned hair. I will unfortunately have to live with this mess until Christmas when I can afford to go somewhere else. I am hoping the dark under part of my hair will lighten with washing like she said it would. I think the quality of hair color and the excuses merit one star, but I gave an extra star because everyone was friendly nonetheless, and she did do a few highlights to make it better. Also, the red is mostly covered in the darker section.
Update: I called management and another stylist fixed my hair, making it all the darker color. She did a very nice job, and the color is nice. However, the color has faded over the gray hairs significantly, making the gray parches noticeable and I never wanted this darker brown color. read more