One of our rugs had a corner that our dog had clearly "customized" over time, and I honestly didn't think it could be fixed. Somehow, they brought it back to looking like new--you'd never know anything had happened. Beyond the repair work, the cleaning itself was top-notch. Everything came back fresh, vibrant, and feeling like it did when we first got them. They also upgraded all of our rug protectors to an ultra-plush luxury set, which was an unexpected bonus and made a noticeable difference right away. The whole process was smooth, professional, and easy from start to finish. If your rugs have seen better days (especially if you have a dog like ours), these are the people to call. read more

Behnam Rugs - Repaired corner, good as new - Carpet Cleaning Near Me - Dallas, Texas

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These people were great to work with. I had a large hand-knotted rug and a medium sized hand-knotted rug that were very dirty. They picked them up, cleaned them perfectly, and delivered them back with no hassle. They respond to emails/texts promptly, and the delivery team -- Ales and Daniel -- were genuinely nice people. They insisted on helping me put my rugs and furniture back in place. They didn't just deliver the rugs and leave. So I am a happy customer and will definitely use them again. read more

WARNING - These guys are fraudsters!!! Beware. Andre' and Mr. Behnam will lie to you. Don't bring your rug in for a "free" appraisal, they are in cahoots with rug makers. They told us our rug was worth $1K. We went after the seller in Turkey (as we paid much more) and they required a copy of the written appraisal. We went back to Behnam to get the written appraisal and they said it's worth over $4K. We both heard him tell us $1K. But they are in cahoots with other international rug fraudsters and can't be trusted! I wouldn't buy a rug from them now either (or have them clean my rug), as they told us multiple things that ended up being lies. They can't be trusted. I see that they have responded to this review with more lies. We never said anything about what the rug seller was going to do. And they have not said we would get anything back! They told us the first thing we need to provide is an appraisal (which is why we brought it in to Benham). We told Benham that we wanted it appraised in their store when we had the rug there and they talked us out of it saying we could get it later and didn't need to bring the rug back in. Now they are saying we need to bring it back in (lie #1) and they are also saying it's worth $4-5K when they initially said it wasn't worth more than $1K (lie #2). I stand by my review and contend that what they are describing in their response is simply more lies. If they had just been willing to pick up the rug free of charge (they have a rug transport service for cleaning them), we wouldn't be out the cost of hiring movers. It was their fault we need to bring it back in, as they lost the pictures of it! But now I don't even trust them with an appraisal, since they've lied twice to us (see above) and several times to readers (see their response). Warning again- They are taking credit for something they DIDN'T do. We did NOT achieve a price reduction from our seller! And Benham lied to us in their verbal appraisal. All Benham did for us was deceive us and cost us $400 to have our rug transported to another appraiser, when they should have done the written appraisal (as we'd requested) when we had our rug in their store. These guys are slimy with all of their deceiving and lying. What we haven't figured out is what they get out of it, but there has to be some side deal going that we just don't see. Update 12-27-25 What he didn't say in his response is that the 'supposed' text from me also showed that he did verbally appraise it at $1K. We also requested the written appraisal when we had the rug in the showroom, but he convinced us to do it later if we needed to (and we wouldn't need to bring it back). THAT constitutes the big issue, we ended up needing it and they said we need to bring it back! And we can't without paying someone $400 to do it. They also changed the appraisal from their original "$1K" to over $4K. They keep failing to mention the 2 big lies that has costed us any chance of getting reimbursed by the seller in Turkey. The bottom line is they can't be trusted - they have been caught in at least 2 lies (and they continue responding to this review with even more lies). read more

Behnam Rugs did a great job of cleaning our wool rug that was soiled by pet. Andre gave me a thorough explanation along with the estimate. They were able to pick it up quickly and had it back in a week, which was wonderful. The d pick up and delivery men were professional and personable. we will definitely contact them when we are ready to get our other rugs taken care of. kKathy and Al R. Dallas read more

Professional, easy to work with, removed a nasty pet stain from a white wool rug! I will be using them in the future.

They are the best. I took my 100 yrs old Chinese rugs in for a cleaning. You bet I was worried they would fall apart. They all came home beautiful! My grandma would be thrilled. She bought them in the 1920's and lugged them all over the world and Behnam made them new again THANK YOU read more

They have the expertise, their prices are reasonable, the staff acts more consultative than sales focused read more

Behnam Rugs - Inside - Carpet Cleaning Near Me - Dallas, Texas

Great customer service and the selection is amazing. Delivered and installed my carpets by professionals. This is the experience I expected and received. read more

I brought in a Persian Rug that I've owned for years. The rug suffered water damage and had a hole that I wanted fixed as well. The hole in rug was around 1 inch, I don't know how it got there, but being that this is a Tabriz Persian Rug that I intend to keep for quite some time, I wanted the damage fixed ASAP. Upon arrival, I was greeted with a smile and friendly staff. They sent a gentleman out to carry the rug from the car to inside, he unrolled my rug so the Behnam staff could assess my damage. They discovered some previous damaged and they were very clear in explaining what I needed to have done and what they would charge me for it. It wasn't cheap, but the rug is a pretty nice rug, so I knew going in that I would be paying for premium service. What I loved about Behnam Rugs is that they didn't second guess anything, they knew the problem and knew what to do to fix my rug. I feel there was never any guesswork or misrepresentation. At the end of the day, this isn't a place I'm going to visit everyday. I only have one Persian Rug and have no need to come often. BUT. If I have a problem with my rug, there isn't a place around that I would trust more than I trust this place. I feel I was treated fairly, I was given a fair price, and I felt secure with the level of communication. If you were to ask what I wanted to hear in a review before I bring my really expensive rug to be fixed, I would say I want a place that has been around for a while, a place that knows rugs and I'd want to feel safe leaving my rug and knowing when I come back, they care about how I feel with the finished product. Behnam rugs provided all of the above. read more

Behnam Rugs - Lots of rugs!!! - Carpet Cleaning Near Me - Dallas, Texas

We loved every thing about out experience with this company. our rugs came back prefect. I highly recommend them. S Hyman read more

Whether you are in the market for an expert appraisal, a restoration of an Oriental or Persian rug or an acquisition of a rug or rugs to decorate or redecorate a home or office, Behnam Rugs is THE place to go in the DFW area! Behnam also gives tutorials about purchasing rugs overseas and how NOT to be taken advantage of by unscrupulous rug merchants! Run, don't walk to Behnam Rugs at their enormous showroom in Dallas! read more

Behnam Rugs - Gorgeous, new, Indian rug from Behnam Rugs! - Carpet Cleaning Near Me - Dallas, Texas

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took a pair of antique persian rugs in for cleaning. great service and friendly staff. the rugs look amazing! highly recommend

Excellent service, I accidentally mis-scheduled a delivery, they did extra stain removal without charge for coffee stains in a prized very expensive family rug over 17 feet long. So grateful for them, doing a second delivery without charging me for that either! They will get all my business and the business of my clients and it's this kind of service. So grateful for their excellent work. They're more expensive than some, but absolutely worth it. read more

I recently took my 50 year old Persian Tabriz wool rug to Behnam Rugs in Dallas. I explained that this rug has been in my family forever and everyone walked all over it and spilled their drinks over the many years. I think it is time to get it washed. They inspected my rug and I asked if they could do something about the torn fringes? It was my luck to know, that they also repair damaged areas. Since my rug is an heirloom and I feel sentimental about it. I asked them if they could do a full service on my rug. I recommend you all check it out. They are on Preston & Frankfort. What a nice organization. Everyone greeted me on my arrival, and helped me to get my rug washed. I asked about the washing and if they do it with stinking chemicals as Dalworth does? They said, "NO!" Behnam Rugs washes each rug with utmost care. They hand wash the rug with cold and hot water. They use special ORGANiC Shampoo and wash off impurities 3 times on each side. So my wool rug that got trampled on for 50+ years gets a 6 times washes. They explained that, a WOOL RUG is a life matter. WOW... I did not know that!!! Due to using ORGANIC SHAMPOOS the colors will not run or fade. Their process is one-of-a-kind and they also get some stuck fibers to take its original shape. I am so happy to know, that my heirloom Persian Tabriz Wool rug will be hand washed by people who know about these things. It will smell clean and shine for the holidays! Guys take a look at their website: https://www.BehnamRugs.com or just call them (972) 733-0400 read more

I found Behnam about a year ago as we had 10-12 handmade wool, silk-wool blend, and silk rugs that needed cleaning and repair. Behnam did an excellent job of cleaning these. Several of the wool rugs had 10+ year old stains that we thought would never come out and they were able to remove nearly all traces of the stains. It was amazing. The repairs they performed were top notch. The showroom is wonderful and we have been to several seminars on rug cleaning and other topics. Beautiful new rugs as well. read more

A great company. I love the traditional & modern rugs. They come in different sizes. They have antique rugs hanging on the walls. They washed my rug & groomed it. It Looks as new. Thank you BehnamRugs read more

We recently had a pipe leak while we were out of town that resulted in serious flooding of our home. My large wool area rug was soaked in some areas, and 'bled' on itself...causing dark discoloration on the lighter parts. I had used Behnam Rugs before, but this time, I called in a panic. They got the rug immediately and cleaned it. The stains remained. Mr. Ben reassured me that he was not done, and that he would continue to use tried and true methods to take out the dark red stains...and his methods worked! My 40 + year old rug looks remarkable for all it went thru, and I am grateful that he continued to work on it to get all the discoloration out. Thank you! BW Coppell read more

I brought in my 5x8, white, pottery barn rug to be washed (not half the quality of those they carry) and received incredible service! Not only did they get out every spot, it came back looking brand new! For the hand washing service, the prices are great! Their attention to detail and care is impeccable! EVERY employee is kind and attentive. I am excited to purchase a rug for my living room from them very soon! read more

You just walk in and you feel calm... They do wonderful work cleaning and restoring your rugs in addition to having an amazing inventory. read more

One rug came back twisted, another was frayed. The rug liners we ordered were cut wrong and uneven. We brought this to their attention and were brushed off saying the rugs were like that when they got them. Their attitude leaves a lot to be desired. Would not go back. read more

Very professional. They gave me a lot of information about my rug, and were very meticulous about making sure I understood how it would be cleaned, any risks involved, etc. They did a great job and the rug looks fantastic. Good work and great customer service. They also have an aviary on the roof and will let you feed the birds. They seem to really enjoy their work. You don't often find this kind of single proprietorship where the owner takes an interest in each customer, even for a small job like mine. read more

I dropped off a large silk area rug to have some stains removed -the staff are very friendly, professional and knowledgeable, they charged a fair price, explained the cleaning process, had it ready within a reasonable amount of time, did not try to charge me more than the quote, and the rug looks fantastic again, I would recommend and will be taking my two other rugs here for cleaning as well. A+ (I was in no way compensated for this review!) read more

Best place to get your rugs cleaned and restored. They a professional crew that takes good care of your carpet and rugs. read more

Behnam Rugs - My cleaned rug! - Carpet Cleaning Near Me - Dallas, Texas

Excellent silk Persian rug cleaning!! The rug looks absolutely spotless. Definitely worth the price. Thank you so much!

Very professional, courteous, and reasonably priced for their expertise. They did an excellent job cleaning and deodorizing our rug. Highly recommend!!! read more

I have a Persian rug that had been abused by dogs and teenagers sitting under our table. I shipped the rug with our household goods and it sat in storage for almost 4 years. The rug was in horrible shape (stains, etc) and had a terrible odor. I brought it to Behnam and was considering just throwing it out. I spoke with the owner and he was so great to speak with. He is incredibly knowledgeable and explained the process in which to treat my rug. He also reminded me how much my rug was worth so I took the chance to bring it back to life. I wasn't excited about the price, but boy was it worth it when I picked up my rug. What a transformation! It was my nice, expensive rug again! My rug has some silk in it that I had forgotten how beautiful it looked until I saw it pop again after that cleaning. These guys know rugs and I highly recommend bringing yours in. These types of rugs maintain their value and are supreme quality. They'll help you take care of what you have so you can enjoy it for a very long time. So glad my wife found Behnam Rugs when we moved to town. read more

We needed our Persian rug cleaned. It was a very expensive item and we needed a true professional company to handle the job. When I brought the rug to Benham, Ben the owner was able to tell me EXACTLY where the rug was made, where I bought it and precisely how much I paid! That showed me he REALLY knows the products he sells and services. The rug was cleaned beautifully, for a reasonable price, within the time frame quoted. What else could we ask for? I highly recommend this company for anything needed in expensive Persian rugs. read more

Our dog hurt his paw and bled profusely on our hand-tufted rug. I almost gave it up as a lost cause but took it to Behnam Rugs to see what they could do. We picked the rug up today and we were amazed at the results. These people are miracle workers! For a very reasonable charge, they made the rug look as good as new. The stains are gone and they even glued the backing that was coming loose. They are so professional and easy to work with. I will definitely go back for any cleaning and restoration and this is where I will buy my next rug. They have an amazing selection of gorgeous rugs! read more

Very pleased with their service and quality of work. We needed a rug back within a week and we got it back- cleaned and binding beautifully repaired. Highly recommend! read more

May I echo the above sentiments. I used this firm last summer to clean an entire house of rugs for an interior design client. She was out of town for weeks and I handled through Behnam Rugs the entire process. They picked up all her rugs, repaired, cleaned and carefully spot cleaned them where needed. When they were ready to return with the rugs, I met with them for the correct placement of the rugs in the different rooms. They were on time, gracious and polite. I am now using them again to spot clean a new carpet for a client of mine who spilled a fiber drink on her rug and informs me that the carpet where the is spill is has become - in her words - 'coarse'. I will let you know how that works out. Blue read more

I have been a customer of Behnam Rugs since 2007. They have cleaned my rugs multiple times due to pet stains and the rugs always come back looking and smelling like new. They are very knowledgable and will take great care of your rugs. read more

Overall, a wonderful experience! My Chinese wool rug was soiled with grease and dirt. I called Behnam and they picked up my rug. It was at least an hour drive to get to my location but the pickup crew members were very pleasant, gracious and efficient. When I went to pick up the rug I was astounded at how good it looked. All the soiled marks, including grease and mud stains were gone; It looked brand new. Ben was very informative giving me tips on how to care for the rug, as well as it's history. He also prepared an appraisal of the rug for insurance purposes. While the appraisal was an additional cost, it was worth extra expense. Everyone I dealt with at Behnam Rugs was knowledgeable, pleasant and helpful. I would highly recommend Behnam Rugs to anyone looking for professional care of fine rugs. read more

Be ware of this business and its owner. Brought the rug to clean, everything was great at this point, nice people, good service. When I came back to pick up the rug, discovered that the rug has been bleached and the permanent marker writing on the back of the fringe leached through on the fringe and rug itself. I was told to come back as they need to work on it more. Also, the repair that was supposed to be done was forgotten. Came back a week later, the marker was still there. Started to complain, as this was supposed to be a clean and repair job. At this point the owner started YELLING at me and threatened legal actions. Repairs have STILL NOT BEEN COMPLETE. Was told to come back again. On the last trip, the staff was trying to convince me that I should be happy with their workmanship, how can i be happy with the permanently damaged rug? Never will I go to there again! read more

We were extremely satisfied customers after the first time we used Benham in 2007, therefore used them again in 10/2011. We had to have a rush job on 5 oriental rugs do to hosting several events. Our carpets are well-used in a home of 4 dogs, and a creek property with a family of 4 bringing in a lot of outside dirt and plant material. Not only did they return my rugs 2 days early, ( which really helped out a lot), but they were exceptionally clean and soft from deep conditioning. A corner stain that had been on it for awhile was completely removed. The owner, Ben, has always been very personally involved, is truthful, and very fair-priced for the quality of work. My rugs look and smell brand new. The personel that picked up the rugs were extremely careful, navigating around many glass peices. Highly recommend! read more

I would give this company a five-star rating for cleaning and repairing my antique persian rug. They did a great job and I was very pleased until I called to get them to send me an appraisal. At that time I was told I would have to return it to them for written appraisal for insurance purposes. Understand they kept this rug for five weeks and spent a lot of time on repairs. I am willing to pay a reasonable amount for the appraisal; however, I spent nearly $3,000 for recent service and feel an additional $350 is unreasonable. I also do not understand why, after evaluating it from top to bottom just weeks ago, I would have to bring it in for the appraisal. I will be calling a professional rug appraiser who will come to my home for a lot less. read more

I had the worst experience with this place this week. I have a small 2 x3 rug that they cleaned a few years ago just fine. This time it came back with one end that is a concave curve. I brought it in to have it fixed or redone. Instead, I was met with such humiliating comments and outright blaming me for the problem as if it was my fault. The owner stood there with his arms folded and continue with his comments even bringing out a right angle as if I was lying. Possibly because I was a woman I feel I was treated this way also. I got so tired of being accused of ruining my own rug that I left. I will never be back! read more

The service and knowledge of the staff is excellent. They cleaned an oriental rug that had an old pet stain and did an excellent job. The rug looks as good as new. They were very friendly and professional. While I was there, I also got to see the aviary on the roof and fed the birds, which was interesting and fun. I recommend them highly. read more

We have only used Behnam Rugs for their cleaning service at this point and they have done a wonderful job on all of the rugs we've taken to them. One had a stain I thought had absolutely ruined the rug. They removed the stain without any damage and we have our beautiful rug back. They are knowledgeable in their craft and understand how rugs are made and what makes them valuable (or not). We haven't purchased a rug from them yet but will definitely head there first next time we are looking for one. read more

Wow - they did a FANTASTIC job cleaning and restoring my rugs. One of the rugs is an antique that was used and stained and unraveled in one area. It came back 100% restored! I have sent 5 rugs to them and highly recommend it! Their rug mats are a million times better than the ones you get for free when you buy them. read more

Mr. Behnam and his assistant were truly outstanding. I came to his store with a number of questions regarding the overseas purchase of rugs by my daughter. Mr. Behnam spent a considerable amount of time educating me on the type of rug she was thinking of purchasing; from techniques to identify genuine rugs, to the philosophy in making a significant purchase. His knowledge, candor and willingness to assist me with my questions would lead me to recommend him to anyone looking for an honest establishment to make a Persian rug purchase. Thanks again for your time. read more