Just got my 2 rugs back and they smell and look great! Although I didn't get to meet with Ashley,…read moreshe was super nice on the phone and very easy to deal with. Sent her photos and measurements of my rugs and she sent me a quote back. Way better price than the other rug companies I researched. Very satisfied!

Faith and her guys brought the rugs we had seen at the store and some others we might like. They…read morewere beautiful but the one we liked at store did not work. The one Faith had picked out was amazing and perfect for our space. Best of all, it was the least expensive. The guys put a mat under it, positioned it perfectly and moved all our furniture back. The rug which was cleaned was put in place. I almost did not recognize it. The colors are bright and clean again. They repaired so it looks like a brand new rug. Fort Worth Rug, Faith and her guys are the best.

Beautiful store with high-quality home products. The staff were exceptionally friendly and helpful…read more Even after chatting with us for about 20 minutes, they remembered we were visiting from out of town and pointed out the two locations in our city. They even gave us a business card and encouraged us to reach out if we ever needed anything. A thoughtful and professional team--highly recommend!

Poor follow up on orders. Very long white times on dining chairs. Poor quality of product.read more

Amazing service! I have bought rugs from him and…read moreAlso he does an excellent job cleaning. I had a sick pup- and- she peed on my good silk rug. He was able to clean this rug to like new. I have been using his service for over 20 years. I would highly recommend his services.

Great service I was running late he waited for me and offered to help me with my flat absolutely…read morewill use him again wonderful place and people

Exceptional selection, high quality, and reasonable pricing--working with Ben at Empire Rugs was a…read morefantastic experience. After searching all over DFW and across the country, we were thrilled to find such beautiful, well-made options in one place. Ben went above and beyond--after we shared photos of our space and what we were looking for, he thoughtfully pulled options for us to see in the showroom and even brought rugs to our home to help us visualize everything in the space. He's knowledgeable, passionate about quality and design, and truly focused on helping clients find the perfect fit for their home. Working with him was an absolute pleasure. Highly recommend!

I would agree that Ben not only puts the customer first (allowing us to take rugs home before…read morepurchasing and flexible with exchanges), but the quality and uniqueness of his custom designs can't be found anywhere else. I went to his competitor next door, several furniture stores and big box retailers and I could not find any rug as impressive as the ones I saw in his store. 100% wool and silk, handmade and very pretty. You'll easily spend 5x as much, but it really enhances the look of your home. His rugs also last much longer and are easier to clean than the synthetic material and machine made rugs that are sold in most stores. I'm very happy with my purchase, beautiful artwork for my home.

Went & looked for this store in this shopping center & didn't come across it. Looks to have closed…read more This really needs to be updated if this looks to be true. The most recent reviews are almost 2 years old. Guess it's no longer there. Please confirm!

They have repaired my outdoor cushions (multiple times) the squirrels find them irresistible. I…read morehave had kitchen bench cushions made and reupholstered a chair. Connie and her partner are the nicest people and always greet me with a smile. Highly recommend this business.

Great knowledgable service. Owner knows his business and…read moretakes time to explain types of rugs, and the process of cleaning.

It's not often you see a business with all 5-star ratings, but I certainly do agree with it…read more We have been treading on several Karastan rugs in our home, for almost 20 years. One is 10'x14', the other is 2'x6'. The large one also has (had) some damage on a corner and the binding was coming apart in another spot. Our rugs were picked up, washed, repaired and delivered back to us. We can't tell there was ever any damage, and they look great. 20 years really takes a toll on a carpet, especially one that sits by the front door. The colors a bright once again, and no lump in the corner that our door would always catch on! Thank you very much for such excellent service! Bottom line: I can't believe it the trend to remove fringe now. I rather like it.

Not sure I will ever get tired of finding great deals at home goods. Always a great selection for a…read moregood price.

The selection is abundant, so anything you're looking for you'll find. While customer service isn't…read moreterrible, it's not amazing either. I've had employees pass by without smiling or asking if I need help and even at the register silent interactions. Home Goods has inconsistent value I'd say on items, but their kitchen, candles, and soaps are always a great value. I love finding the clearance areas once it's discounted to a fair amount to be considered clearance.

Jessica was a great and conscientious salesperson, but this store is just not my style nor my price…read morerange. The furniture is overpriced, oversized and overuses cowhide! The rugs however are reasonably priced and it's a fun place to visit to see unique and well made pieces. If you've got money to burn and a big ostentatious place for big ostentatious furniture, this could be the place for you.

Reading some of the other reviews, I feel like those people had unreasonable expectations or there…read morewas some bad luck for their visit, and good luck on mine. The place is crowded and almost cramped with some really great pieces. We went in looking for couches but walked away with some quality furniture for my Study. They have so much there! The sales lady, wish I remembered her name, was amazing. She had us put our feet up and relax to really feel out the furniture. Seriously this woman went above and beyond her job to be pleasant and conversational with us. Can't wait to get my chairs in my house, but I am also lucky to have already a positive memory and good drink enjoyed during the shopping experience!