I would agree that Ben not only puts the customer first (allowing us to take rugs home before purchasing and flexible with exchanges), but the quality and uniqueness of his custom designs can't be found anywhere else. I went to his competitor next door, several furniture stores and big box retailers and I could not find any rug as impressive as the ones I saw in his store. 100% wool and silk, handmade and very pretty. You'll easily spend 5x as much, but it really enhances the look of your home. His rugs also last much longer and are easier to clean than the synthetic material and machine made rugs that are sold in most stores. I'm very happy with my purchase, beautiful artwork for my home. read more

Empire Rugs - Tree of life - Rugs Near Me - Southlake, Texas

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Exceptional selection, high quality, and reasonable pricing--working with Ben at Empire Rugs was a fantastic experience. After searching all over DFW and across the country, we were thrilled to find such beautiful, well-made options in one place. Ben went above and beyond--after we shared photos of our space and what we were looking for, he thoughtfully pulled options for us to see in the showroom and even brought rugs to our home to help us visualize everything in the space. He's knowledgeable, passionate about quality and design, and truly focused on helping clients find the perfect fit for their home. Working with him was an absolute pleasure. Highly recommend! read more

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More than just a business transaction! Ben shares his passion of creating beautiful spaces with handmade, imported, high quality rugs. His energy is genuine and sincerely uplifting. He spent time with me to find the perfect piece right at closing with no rushing and encouraging me to be picky and find the right one. We chatted afterwards; it surpassed business transaction and fostered human connection, which we all need more of these days. By investing in these pieces of art you are supporting culture and human creativity. You are putting your money into a circuit of families and preserving parts of humanity that are worth selectively choosing; where you put your money matters!! Pieces to be handed down to future generations. Threads weaved by hands with stories and placed in spaces that have their own stories. read more

Empire Rugs - Rugs Near Me - Southlake, Texas

I wish every buying experience was as easy and as painless as it is buying a rug from Ben Shabahang. The staff here is extremely friendly and knowledgeable and will make sure you pick your perfect rug for your home. I can't say enough good things about Empire Rugs, but if you're looking for a rug, then you've found the perfect spot. Ben has an amazing selection and you'll be sure to find a rug that suits your taste and budget. Thanks again! read more

Empire Rugs - Amazing selection - Rugs Near Me - Southlake, Texas

My husband and I recently moved to Flower Mound and needed several rugs for our new home. We are so glad we discovered Empire Rugs in Southlake! The selection and quality of rugs is outstanding! The owner Ben and his staff were friendly, personal and very accommodating. Ben is an upstanding businessman and genuinely wanted us to be completely satisfied with our purchases. We will be back! Carolyn S. read more

If your in need of a rug in the DFW area look no further then Empire Rugs. Ben is the easiest person to work with. He will help you pick out the best rug for your area along with the proper size. I highly recommend this business. read more

Ben and staff are wonderful! Extremely knowledgeable and helpful. Ben made our rug purchase a most pleasant experience. read more

My wife and I were looking for a living room rug for our house. Walked in told Ben (owner) what was needed and looked through all the styles we described. Great selection, not pushy and really wants to work with the customers. He is a very nice great guy and I would do business with again! Our rug is beautiful! read more

Empire Rugs - Rug - Rugs Near Me - Southlake, Texas

Amazing store, has everything you could ever want. I went in not knowing exactly what I wanted and Ben helped me find something that fit my taste and fits perfectly with my decor. read more

Stay away from this place. You can't sell yourself as as a "we pride ourselves on our customer service" type of place if your customers aren't given a chance. We came all the way from Aubrey to look for a rug for our living room. Beautiful rugs with great colors and patterns as I commented to the sales guy Luis. After seeing some options, I asked about a particular piece and was told it's $35 per square foot and they wanted $3700 for a 9x12. My response was that's too much and the follow up question was "well how much are you looking to spend and was honest of $500 to $600. Now, if you ask that then you now have created room for negotiation and for consideration, but bossman hits Me with a " I have a $100 that we got as a trade in and it's yours take it". I guess in his eyes he was giving away a rug close to nothing and that was he effort in making a deal. We walked out and still thanked him for his time to view his products but you have to give you customers a chance. Feel bad for the guy trying to make a sell and do his best to provide good service , which honestly he did but his boss ruined it for him. read more

Great selection and service. The inventory is seemingly endless, with an extensive variety of options, yet they quickly helped us find a rug with a beautiful design that we just love. The rug fits our space perfectly, and is very high quality. We highly recommend Empire Rugs to anyone seeking a Persian rug. read more

Empire Rugs - Rugs Near Me - Southlake, Texas

Amazing service and beautiful rugs! So many to choose from. All different styles & colors. read more

Empire Rugs - Rugs Near Me - Southlake, Texas

Well it took Ben a couple months to sell me, because it took me that long to get smart on what we needed. Every time I stopped by Bens store he greeted me as a friend and made Me and Wife feel like we were his friends. Ben asked for pictures of our home and to bring him our cushions and chairs as well as anything else we planned on decorating our home with. Then when we made a choice. Ben said take them home and try them out first. You don't want my money first? Ben replied ( I want you to be happy first. To love your purchase.) so we took them home and just like he advised they fit perfectly. And the colors were spot on. Now, Ben is tasked with finding me very long runner and I have no doubt he will make that happen. Thanks, Ben Shabahang for the friendship and the incredible deal on our new rugs. read more

Excellent experience. Ben knows his business and knows rugs . I took him a picture and dimensions and he showed us several rugs and was very knowledgeable . Highly recommend Empire Rugs for quality and customer service !!!! read more

I had carpet placed in my house a little while back and I will never use them again. Did a walk through, like they said, But later we found areas where they cut through the sheet rock. The carpet is cheap and did not last. Now I'm looking for waterproof wood flooring. And I won't be getting it from here. read more

I stopped in Empire Rugs to ask about a repair for a persian rug that was fraying on both ends. There were loose threads along the edge that I tripped over, but I didn't want to cut anything. Ben and Luis, his re-weaver and rug repairer, looked at the rug and assured me they could easily repair it. Luis explained to me what he would do--unravel a row or two to make it even, then tie off the threads neatly. The repair was done in a day! My rug looks brand new; it actually looks better than when it was new, as Luis tied off smaller knots than were originally made. It looks fantastic, and the repair amount was very reasonable. read more

My husband and I went into Empire Rugs looking for a large area rug for our living room. Ben the owner was very helpful and made us feel so comfortable and shared his knowledge of rugs with us. He has such a vast selection of beautiful rugs and he helped us choose the perfect rug. I wanted a smaller additional rug for my entry but could not make a decision on color or style. He sent 4 rugs home with me to look at in my own home to help with my decision making! Besides being reasonably priced he was awesome to work with. We will never buy a rug anywhere else! read more

These guys really understand customer service and they have exceeded our expectations in every way. It starts with Ben the owner and it spreads to the entire team. The selection of rugs which includes custom made rugs that you can design with Ben, is amazing. We settled on a beautiful high quality rug that was , (they say a great rug is an investment and we agree with that viewpoint), that was not cheap but priced like it was wholesale. We were extremely satisfied. They delivered and set up the rug same day, and the guys did a great job. About a month later we unfortunately had a roof leak, and wouldn't you know it, the leak happened on the most prominent part of the rug. Besides the ceiling and flooring being destroyed, the rug was stained and it made us absolutely sick. We brought the rug to Ben and he ended up getting the stains out and it was a huge relief. What we really appreciated besides getting the stain removed was Ben's attitude and customer service. There was no guarantee he could get the stain out but it was how he engaged with us, his willingness, and how old fashioned customer service values are applied! We really appreciated it, so thank you Ben, its not everyday as a consumer that you get that level of service. We highly recommend Empire Rugs. Besides a great selection of rugs and value for your dollar you will be impressed with how they treat customers! Tom read more

Fantastic customer service. Appreciate how they work with you to select what's best for your room or customize something for you. Wonderfully made, great quality rug. Very happy with ours. read more

I am so happy with my new rug! I am really picky and it wasn't easy to find the right colors and design that works with my room. Ben was so fun to work with and very patient as I looked at every rug in the showroom! He even brought one rug out, set it up, moved my heavy furniture and I called him the next day to say it wasn't working for me. A few days later he got another shipment in and FINALLY I found a great rug. I am very pleased with the price, the value, the service and my beautiful rug. Thanks Ben! read more