Beautiful store with high-quality home products. The staff were exceptionally friendly and helpful. Even after chatting with us for about 20 minutes, they remembered we were visiting from out of town and pointed out the two locations in our city. They even gave us a business card and encouraged us to reach out if we ever needed anything. A thoughtful and professional team--highly recommend! read more

Poor follow up on orders. Very long white times on dining chairs. Poor quality of product.

Don't believe the sales people bought an 8 thousand dollar couch saleslady said we will fix anything - we always do we specificially asked about the leather upholstery and the contract clause. Sales rep again said Arhaus stands by their products, that she had seen it time and time again. She lied, they dont, we took the bait our fault Contacted them waited two weeks for a No when they convey they would respond in 48 hours I can pay 2k to get ONE cushion restuffed ( where is lifetime guarentee on any of this) insides are fine not damaged as picture I sent showed but alas they made claims they never intended to honor They suck and I am going to the BBB to file a complaint then to broadcast news DO NOT TRUST THE SALES REPs read more

Arhaus - Couch purchased at Arhaus - Furniture Stores Near Me - Fort Worth, Texas

I ordered the Dune 47" chaise and the 85" sofa in Merritt Snow to the tune of around 6K. I have had the most trouble I have ever had with a couch in my life. This was my first big couch purchase and I was super excited. Yes, I got a light color, but I purchased the insurance and was assured that it was a performance fabric and would be ok. Well when I first received the couch we could tell that the staples at the bottom of it were half sticking out as my husband cut himself on them as he was moving it. That was day 1. After a few months I noticed that the fabric was pilling way faster than it normally should. Then it came time to get the couch cleaned, just a general cleaning. I called a big box, (very known for cleaning couches), company and was told that they were not able to clean it because the feathers in it would make it look worse. I got a stain on it and was not happy with how the fabric was holding up so I made a claim with the insurance I bought and little did I know how long and frustrating this process was about to be. They sent a guy out to assess it. He did a great job, took many pictures, informed the warranty company that it was not able to just be cleaned and suggested we receive all new casings. Warranty company got back to me and said from the pictures they think it is "regular wear and tear" so denied my claim. Mind you, I am only able to "clean" the couch with water dabs because if I use any cleaner on it, it null and voids any potential warranty claim. I then asked the warranty company how much it would be to just buy new casings, to which they replied I can't. They suggested that I get a company like Stanley Steamer to come and clean the couch. Which they have already told me they can't. So now I'm left with a POORLY made couch, with shadowy stains all over it and pilling fabric ALL over it. Arhaus has completely washed their hands of the whole situation. They do not care AND they do not have reviews for furniture on their actual website, conveniently. I know it sounds trivial to say that a piece of furniture irritates me and it has legit caused many an argument with my husband and I. But I have to look at it every day. It is embarrassing when people come over and see it. I have to TRY and hide as much of it with blankets. All I can do now is leave this review here and wait till we move in a couple years and will need a new couch. It was way too expensive to replace now. Buy with extreme caution! I HATE HATE HATE this couch. The pictures I have included are from the first few days of the couch being delivered. You can also see where my husband scratched himself on the staple sticking out. read more

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Bought a Arhaus canopy king-size bed online for my daughter recently (2025) for several thousands of dollars. This was my worst experiences for both the product and the service. The bed is virtually a steel structure (supporting structures, legs and the whole canopy) while on Arhaus web, there is not a single word about the steel structure, all said to be hard wood. The assembled bed among the components is not well fitting each other. One side plate was dented and had broken surface. Should I say the dishonest business to them? There are no communications. No response when called them and left messages. The required paid shipping & assembled fee is not meeting the quality of the services. read more

Arhaus - Furniture Stores Near Me - Fort Worth, Texas

If I could give zero stars, I would. Arhaus, or Their House of Excuses, has perfected the art of selling you dreams they can't deliver. I ordered furniture from them, fully trusting their promises of quality and timely delivery, only to find out they apparently can't manage the supply chain for the very fabric they sell nationwide. How does a company like this even operate? They promote their products, take your money, and then inform you--after months of waiting--that they have no realistic timeline to deliver what they sold you. The excuse? "We're out of fabric." Seriously? This isn't some obscure custom material; it's part of their regular catalog. How does a company offering bespoke furniture not have control over their supply chain? Worse still, their customer service is about as effective as their logistics team: dismissive, unhelpful, and utterly indifferent to the fact that you're left waiting indefinitely for furniture you've already paid for. It's clear they care more about making the sale than delivering on their promises. Do yourself a favor--shop elsewhere. You'll save time, money, and a lot of frustration. Arhaus is a textbook example of overpromising and underdelivering. read more

The console delivered was damaged, more importantly even though we ordered the dining table in September Arhaus does not plan to deliver the remainder of the chairs before Christmas. We have family coming in and even though the chairs are in the warehouse they will not deliver until the console comes in. This is unacceptable given that the first console came in damaged. Two thumbs down for service quality. Unacceptable even though we ordered from our decorator. It's obviously not her fault. read more

So disappointed in the customer service and management at this location . Spent $65k at this store and they had a promotion of 20% off while the order was in process I was told I could continue to add and still receive the discount . Still not receiving the order I notice the sale goes to 25 and 30% off within 2 weeks . This excluded the Black Friday promotion. Per the terms and agreement of the company they will offer you a one time refund for the difference if the promotion was lower . Score - I added another piece and they wanted me to make a payment even though I have "said " credit I have been giving damage furniture that was hard to return , still not correct on my couch and still no refund . The sales lady keeps saying out of her control yet the customer service number can't do anything . To spend this amount of money and be treated like this is awful . Wish I would have read reviews first as it seems they are low and furniture isn't well made. Over 30 days from initial request and still no resolution read more

Horrible customer service experience in regard to a rug. I paid $1406 for this 6 x 9 Lassen rug that is in my home office. The website notes this rug as recommended for high traffic areas / high performance. It was purchased a little over a year ago ... used in a very low traffic area. I decided to run the basic bissel hand held rug cleaner over it to get some of the basic traffic dirt cleaned... because it definitely not for high traffic & shows! Huge mistake... dirt came out, but apparently this had God only knows what chemicals in it (obviously very poor quality) that water made it turn smoker yellow! It looks absolutely disgusting now and customer service can only say 'sorry' & give a # to pay someone else out to take a look at it, but added, it's doubtful they can fix. Ha! Of course they won't even cover this. Like holy crap! Why would I want to dump yet more money into this trash?! This rug is way too pricey to be this poor quality! Arhaus: I've already contacted & dealt with concierge services (as referenced above customer service). I sent the email as you directed but am afraid it will just loop me back to the same people. Update: the email provided social@arhaus.com keeps coming back as undeliverable. Feels like dead end goose chase. ‍ read more

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7/1 still no new cushions after 9 months, they claim it's because it's "made to order"? All their couches are "made to order" This couch is beyond embarrassing and so is this Company. read more

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Ugh you know how I hate being bothered during my browsing experience and here is another place that won't leave you alone. LORETTA is an absolute pest she will follow you around whole store listening to your conversation and will chime in every chance she gets. Several times I wanted to ask her who TF asked you to input on our conversation. I wanted to leave but I was there with the wife because she wanted to see a few pieces that she saw online. We couldn't even enjoy that in peace. LORETTA was the only ass. who would not leave us alone. Everyone else was friendly said hi or hello and let us continue shopping. I'd rather shop somewhere else she literally ruined my Sunday good vibes. Leave customers alone LORETTA!!! They don't want you and I'd personally pick someone else for a sale so you are wasting your time with us. read more

We've purchased several pieces: our dining room table, our coffee table, a dresser, ten chairs, outdoor seating, some decorative items... and Missy and her team at the Fort Worth location have always been so helpful and patient with us in making our purchase decisions. They are wonderful in helping us match our existing furniture items and style while keeping within our budget. We always walk away pleased! read more

Arhaus - Table and chairs from Arhaus, seating for ten! - Furniture Stores Near Me - Fort Worth, Texas

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Beautiful luxury upscale furniture store. Designers have very good taste. Staff is friendly and there are free catalogues for the taking. This upscale store very much fits in the upscale Clearfork area. Very impressed! read more

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Note: my review is based on the "design" experience offered by the store, not the merchandise. Looking to furnish our new home, we lucked upon Arhaus searching for something that fit our style. The price tags match the high-end look, but we were happy to find luxury goods that matched our needs and timeline. Sales manager Deborah showed us around, educated us on the various fabrics, styles, sizes, warranties, etc. and was overall very useful. She explained that the design team could take our blueprints and render a 3-D model of our home with the furniture we selected. All was well and good, and we left to look at some other stores we held in consideration. Despite the pretty penny difference, we decided on Arhaus. I reached out to the design team. When they got in touch a couple days later, I shared our style, needs, and furniture selection from the store. We arranged to meet on a Saturday morning. Right off the bat, the designer complained that she didn't have enough everything done because she usually has a few more days lead time. She had assured me on the phone the day before that there was plenty of time, so I felt it was an unnecessary jab. I let it go, and we dove right in, chatting budget and selecting our larger pieces, like sofas, because we already knew what we wanted. The designer then turned focus to rugs... and this is where it went downhill. She had laid out 3 samples, and I didn't care for any of them. They didn't match the style or color preferences we had discussed on the phone. When I expressed that I didn't like a sample, the designer was very defensive and argumentative. I told her one was too rustic for my taste, she argued it was not. I had explicitly requested no gray, and she argued for several minutes that the next rug was blue and green, not gray. At this point I got up and started pulling samples of things I liked, but the rugs I chose weren't available in the size we needed, so then she pushed 'one-of-a-kind handwoven Persian rugs' that did not fit our space, but she tried to cram in various spaces. If she can afford a $10,000 rug, kudos! However that was a large chunk of our budget I wasn't willing to give up on a petite runner. Finally I redirected our focus, insisting we save rugs for last so I could see how they fit color wise. We scrolled through coffee tables, and I didn't see anything that I loved. We have a large living room, and I wanted a coffee table that was the focal point of the seating area (a la Monica's apartment.) The designer, focused on filling a page with furniture selections and reaching the top end of the budget we gave her, started pushing a waterfall edge coffee table, which I remarked was "too modern" and she argued that it was not. I said "that's your opinion" and she argued again that it was just fact, and if I would look at it in person I would agree with her. Funnily enough, she wasn't motivated to get up and move around the store so the waterfall argument ended there. Husband, in an effort to diffuse the tension, asked to see patio furniture. We liked one set, she was insistent on another, and she wouldn't accept the fact that we didn't want formal dining outside. Apparently it's impossible to understand that guests could hold a plate or use a coffee table over a formal table. Husband sits down in a chair and pretends to hold a drink to model to me that the arm rest is ample. The designer insinuates he'd be drinking a beer (he's a wine or margarita guy) which upset me, because everyone knows beer is just backhand slang for nitwit juice! It's summer in Texas so we don't last outside for long, and we go back inside. After an argument over outdoor cushion color... We circled back to rugs, which I promptly tried to avoid, and then she kept circling back to office furniture that was at the bottom of the list. We walked out with a furniture wishlist over two pages, 3/4 which we hadn't even really picked out, just nodded to appease her and move on the process out of politeness. I should mention, I previously worked for one of the biggest design firms in DFW, so this was not my first design meeting experience. This is not the norm. She didn't take any of my design preferences into consideration, and was greatly offended by my differing tastes, arguing about everything. She ruined the experience for me, and ultimately lost out on commission for $50k. I'll give kudos for follow up, as I received two calls/voicemails the week after our experience... but I did not appreciate the pushy tactics to close the deal. One message said "I know a sale is coming up but none of the pieces you selected will be on sale so there's no need to wait." We weren't waiting because we weren't buying at all, but implying we couldn't afford the furniture didn't help. I still love their furniture, and I may be inclined to buy some pieces from them in the future, but there is only one "designer" per store, and I will not be going that route again. read more

Arhaus - Showroom floor, very pretty and well-made furniture. - Furniture Stores Near Me - Fort Worth, Texas

Terrible quality control. I ordered a table top, 2 pedestals, and four chairs. Upon delivery, ALL four chairs were defectively sewn, the tabletop was cracked, and they installed the two pedestals in the wrong direction so a person couldn't even sit at table. And for all of this aggravation I paid a small fortune of $6,000. I would never, ever deal with these folks. It took five tries to get everything worked out, I'm still not satisfied, but I just gave up. The next set of chairs they sent were fine, but the table they sent was flawed. By the time they got around to fixing all of this, they had discontinued the tabletop I wanted, and I had to settle for something else. The table top that I finally kept has lot of knots and filler but I was just too worn out. This is a horribly horrible store. Don't be deceived by the pretty showroom. That's not the merchandise I got. I got "seconds" for sure. read more

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I am not going to lie. I've gotten this catalog in the mail several times and put it in the recycle bin. The way the catalog is done it's dark it's gloomy and just doesn't appear to be my aesthetic. However, when one of my friends mentioned it and I was looking for a kitchen table and some other things I decided to peruse the website. There was a beautiful table and pictures on Yelp intrigued me enough to take a short drive out to Clearfork. I'm so glad I did because I met a delightful sales person Lisa, who let me bother her with questions and changes. She was great and very helpful. I bought a couch, table, chairs, buffet along with some accessories. I was bored during the snow storm and ordered some other things as well in different colors. I will say that their website is particularly tricky. They use filters which distort the color of the merchandise so you have to be careful in picking your colors in the store. Plus some of their chairs and finishes aren't quite exactly like they are when you see them in person out of the box. I say out of the box because when they showed up in the truck, they unboxed all of that stuff there in your yard. I'm a little turned off by that because the furniture is really nice and I would love if they just brought it wrapped like the high end price you pay but I guess it's easier to put it on the truck in boxes and these people that deliver it do not work for the store. I just think it would present better being unwrapped versus unboxed in your yard. Overall I'm happy with my Arhaus experience. They even traded out a piece that had a flaw in a timely manner. They called to follow up. So my experience on delivery timing and service was wonderful. I will go back to Arhaus. They have nice unique items that are made well. read more

The store manager, Missy, is a prototypical pretentious Karen. I inadvertently used the "employees only" restroom, which is right next to the (segregated) customer restroom. When I came out she asked me if I was finished fixing the toilet -- insinuating that I was a plumber. Well, Missy, I'm actually a professional athlete who is being relocated to DFW. If I'm not good enough for their restroom, they're not good enough for my money. I'll reconsider purchasing furniture from here if Missy writes me a formal apology. read more

With the exception of our first phone call and our first visit to the store (the courtship phase) buying the Kipton Sofa was a horrible experience. In September we ordered our couch over the phone and put down a deposit to lock in the sale price. Great suggestion by the salesperson. A few weeks later we visited the Ft Worth store and decided to purchase with an expected delivery date in November around Thanksgiving but probably just after. Two days later when calling on another matter and speaking to another person we were told expected delivery was February. Extremely disappointed and fully paid for, we asked to speak with the manger to determine if there were any other options as we were hoping to have the sofa for the Holidays. After struggling to get a call back, the manager told us we had no options without losing the deposit which was 50% of the purchase price. We let him know that we were told a different delivery date and that was a little unreasonable considering the product had not been built. He offered to waive the $500 delivery fee. With us still not satisfied, he told us he would check one other possible option and call us after his day off. We spent the next month calling back with no returned calls or emails. Then right before Thanksgivings we received word that the couch would be ready and delivered 1st of December. That time frame came and went with no communication and no returned phone calls. Around the end of January, we received word that they would have a delivery date for soon because the couch had been received in their store. After no communication for two more weeks we called and were told it had been sent to the delivery service and they would contact us in a few days. After again not hearing from anybody we again called the store and were told it was out of their hands but we could call the delivery service company. At that same time we asked about the $500 delivery waiver and were told it would come 7 days after delivery. The delivery company gave us a window of 11:00 to 1:00 on delivery date but didn't show until 7:00. The delivery service people were dirty (white couch), had no clue how to set up the sectional and seemed burdened by us asking to remove packing material. Our experience has been negative. We won't buy from here again. The culture of the business seems driven by top down policies with nobody empowered or wiling to help. They were quick to not take responsibility but have definitely figured out how to the keep your funds as long as they can. read more

These people can't deliver on their sales, they should close until their inventory problems are solved. Expect 6 to 9 months delivery after the quoted delivery date. So maybe in 1 year you will get your furniture read more

We had our eye on a console table and the price was finally reduced to a figure we were willing to pay. It appeared as though we had to then pay another $299 for local delivery. I contacted rep via chat and she confirmed "yes, the item is too large for inshore pickup." I explained I could fit it in the back of my truck (60in) and asked if this was, in fact, true? She reiterated it was too large for inshore pickup. Nothing else. Looks like they lost another 2K which they may or may not care about. I've never removed myself from a mailing list any quicker and have already almost forgot they exist. Competition is too great to continue trying to convince someone to take my money. read more

Again, do not be fooled by Arhaus. I wrote a review here on May 23, 2022 about my account being sent to collections for a defective table they have retrieved from my home, only to discover a month later my "account" is in collections. Arhaus responded to my review asking me to send them details for resolution. I immediately did so... I still have not heard from them nor will they answer the phone. Their outreach here means nothing and is more likely a delay tactic. BTW - I am still recvg notices from the collection agency for an item not in my possession... DO NOT SHOP HERE! read more

I bought living room, dining room and breakfast room furniture and rugs. Everything is fantastic! The sales team was extremely helpful even after the sale. I exchanged a couple of items and they were super helpful. Also the quality is wonderful. Arhaus Ft. Worth is my go-to furniture store!!! read more

Do not bother ordering from Arhaus! I ordered a chair in September 2021 with custom ordered legs. It finally arrived in March of 2022 with the wrong legs. It is now the end of April and I have still not received the legs that were suppose to come with the chair. The person in the store does not work there anymore and I am given the run around each time I have to call customer service. I have spent hours on the phone waiting for customer service to research. Today I got an email that the legs were delivered and they were delivered to a place in VA and I live in Texas. Now I am back on the phone and have been on hold waiting for a half an hour. Customer service is awful! read more

Worked with the design team to match new items from our previous purchases with another Arhaus store. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. I highly recommend this store! read more

I could not be more pleased with the assistance I received from Peach Ramsey and Christie at Arhaus. They helped perfectly measure what I needed for my new space. Several months with our furniture and we love it more every day. Highly recommend! read more

We ordered two couches from Zane at Arhaus and had an excellent experience with him. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! read more

We bought a $4000 dining room table and the entire experience was a nightmare. We purchased the table in Fort Worth in Clearfork. The table took 5 months to receive. The staff was rude and never returned phone calls. We had to go to the store several times to check on when our order would be delivered. The manager never returned our calls or was never at the store. When our table finally arrived we used it once and the table had all sorts of spots. When I called customer service they said we were supposed to use coasters. No one at the store told us this. Why should you have to baby an expensive stone table. A terrible product. We will never shop at Arhaus ever again. read more

We had such a knowledgeable sales lady. We were in Ft Worth store. She was quick at accessing prices, stock stuff and shipping. Delivery was perfect. Sales lady followed up after delivery. Products first class. Love doing business with Arhaus and will look to them for more furnishings. read more

We've been customers of the Northern Virginia Arhaus store for years, with exceptional quality and customer service. Our experience with the Fort Worth store has been very disappointing. I went into the store on July 28 to purchase pillow covers. The store didn't have them in stock, I was going to order them myself on-line but the sales associate said she would order them to be shipped directly to my house, so the store would get credit for the sale. I paid $500 at the time of order, they were in stock and she said I would receive within 7-10 days. It's now September 19 and I still haven't received the pillows. I called Arhaus customer service twice, they said I have to deal directly with the Fort Worth store and indicated they haven't shipped because of an issue with how the order was placed. I've called the Fort Worth store 4 times, and talked to the manager one of those times. Every time I call they say the issue is now resolved and I'll receive the order in 7-10 days. The items have been in stock the entire time. It's very frustrating and if I don't receive the order this week I'll get a refund and place the order myself. read more

My family ordered several pieces, including living room furniture in September. We were told ahead of time that the couch had a longer lead time and would not be delivered until shortly before Thanksgiving. (Desk to be delivered in October and we'd wait for the other items along with the couch) We were fine with this. When WE had to call the week before Thanksgiving to see about any piece being delivered, we were told the couch and now desk top would not be available until January. (We later found out it was actually the very end of January) As many times as they contacted us about purchasing from them (several texts and emails) they couldn't be bothered to update us on the longer lead time. I understand there are constraints with supply currently, but to be told one thing, then when we are expecting deliver, to have to call ourselves and be told it's another 2 months is not acceptable. We asked to cancel the entire order and had to wait for a manager to authorize. We then had to call back a week later when the refund still had not posted to the credit card. They then actually processed the refund. We will not be considering Arhaus for anything in the future. Again, supply chain issues are expected, but not being communicated with is not acceptable. read more

We bought a sofa and some chairs a few months ago. When the sofa was delivered, the fabric had flaws in it. We documented it with photos and called our sales lady, Christie to let her know we had an issue with the sofa. She said she would call the manufacturer and get back to us. It took a couple of days to hear back but Christie said the manufacturer would send someone out to inspect the fabric and then decide what to do. The manufacturer's rep came out about a week later and inspected the fabric. He agreed that it was not the same as the showroom piece. Christie went to work for us, convincing the manufacturer that the only acceptable thing to do was to simply replace the sofa with a new one. So they sent us a new sofa and it was perfect, exactly like the showroom piece!! It was so nice to deal with a company that supports their customers!! Despite this little hiccup, we will absolutely be doing business with Arhaus again! read more

I truly believe the true measure of a business is how they handle a situation when something goes wrong. We purchased a sectional from the Northpark Arhaus this past summer. It was a custom piece so it took quite some time to come in (which was expected). Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Luckily for us, Alyssa, the store manager, took over our account. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office... but it has been her time and time again going above and beyond for us. I hope Arhaus realizes what an asset they have in her. read more