I'm not getting help and support on my order from the Knox Hendersen store, so maybe this Crate and Barrel location can assist me. I ordered a living room of furniture three months ago from Crate and Barrel (Ali was my designer). The furniture was picked up a month ago (mid April) by Fragilepak - the company that Crate and Barrel uses to deliver the furniture. Since then, it's been a complete lack of communication. It's been a month since the furniture was picked up by the logistics company. And after 4 calls to the logistics company, they told me to have Crate and Barrel reach out to them to address the many issues with my order (damaged merchandise, lack of communication from Crate and Barrel) along with it just sitting in a warehouse for the last month. I've contacted Crate and Barrel multiple times over the past month (both via email and via phone). They've basically taken a hands' off stance and told me to deal with FragilePak. I'm absolutely livid with the crappy service from Ali and the team at Crate and Barrel. There is still no resolution as of today and nobody at Crate and Barrel is lifting a finger to fix this shit show. read more

Service was helpful and great selection. Christmas decorations are already stocked. Enjoy!

I shop at the outlet center and always find good deals. Usually items are half price from the original price. read more

Best furniture showroom in Dallas at Knox-Henderson.. Excellent sales staff. Top quality on all products I've purchased either online or at the store! read more

It was okay, I actually left without buying anything, which is unusual. Maybe they are low inventory to get ready for Holiday items??? Also I did not understand the price labeling on the furniture...A nice customer explained it. there is one price and then a day of the week marked (I thought that meant it was SOLD and being picked on on that day) - But it means next markdown on that item will happen on the weekday marked. read more

Gout a great deal on a sleek credenza. Used the delivery guys they recommended and all came out great!

This is place that you have to check frequently. 9 out of 10 times when I go in, I don't buy anything. But, boy, when that 1 out of 10 times hits, it's because I've found something really amazing at a fraction of the cost at the main store. For example, I paid thousands of dollars to the main store for furniture from the Tate Collection, and I found two more pieces to add to it at the outlet for around $200. This is high-quality, mid-century-modern furniture designed by this really awesome guy named Blake Tovin. The outlet's furniture might have minor wear and tear from being in a showroom or being returned by a customer. The sales staff ALWAYS points out any nicks or dings to me before I buy a piece. You can't return things to the outlet, so it's a demonstration of integrity that they want you to see what might be flawed, so that you aren't duped. Sometimes, however, there are absolutely no flaws, and you're buying something in perfect condition. I have been lucky in that regard. A bookshelf I bought had one scratch from where a sticker was stuck to it and had been scraped off. That scratch, still, would not have been discernible to me or someone walking by. Anyway, great sales staff and a great store for hunting for a bargain. read more

Crate & Barrel - Betcha can't tell which shelf is from the outlet and which shelf is from the main store... ;) - Home Decor Near Me - Dallas, Texas

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Be aware of online ordering that asks you to put half down on the order. Was promised 2 couches in November, required to pay half up front and received notice now that the order may arrive in late December. The order has not processed and CB will cancel the order for a 40-60% restocking fee (of something not yet processed which is thousands of dollars. Will never work with this company again regardless of the product offerings and quality. read more

Well I only came to have a look and ended up with a basketful And piece for living room. Friendly staff, I will be back! read more

Seem to always find nice guys there!!! Staff always friendly and helpful. Yes some things are scratch and dent. But a lot of items are brand new and some of the items are still in stock in the full retail store. I love going in there to see what I may be able to find at frat discounted prices. read more

Crate & Barrel - Got this lovely axis II chair for 1/2 price !!!! - Home Decor Near Me - Dallas, Texas

Friendly staff. Great deals if you are willing search a little. I've been a few times and found what I was looking for. Highly recommended.

We live close by , hit or miss at times but we enjoy every trip. New stuff every Thursday I believe. Friendly staff! Check it out y'all!

Love all of the friendly staff here! This place is so fun to shop at because you seriously never know what you'll end up finding. Lucky us, we got our dream bar for a third of the original price!!!! Can't wait to find many many more goodies read more

Crate & Barrel - Home Decor Near Me - Dallas, Texas

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This place!! Where do I begin?? I stop by at least once a week to see what's new! I plan on furnishing my entire home from the incredible inventory here! don't waste your time and don't pay full price'- the sales here are amazing! Craig and Mark and entire staff are so friendly and helpful. I love this place so much! read more

Wow... what a let down. I was expecting a store (and products) like I recall from the Berkeley, CA outlet location and ... nada. This location is tucked in a non-descript older strip mall/commercial area and sandwiched in between a few other businesses. I'm right on track with the thoughts and reviews shared by Fellow Yelpers Ed S. and Robert Y. This store is nothing to write home about and for me, it by no means has the inventory/price points to make this a stop worth going back for ... read more

Crate & Barrel - Home Decor Near Me - Dallas, Texas

We are a newly married couple, we decided to buy from this company since they saw designs that we liked, but it is not a reliable company, we paid two months ago for our furniture and they told us that they would arrive in mid-November, they did not arrive and when we called we They said that an item was not available and that they could not do anything other than return the money, so we decided to cancel the entire order, because even if we wanted to receive the rest of the furniture, they would deliver it to us until the end of December, thanks to this terrible company. We were left without furniture on Thanksgiving and Christmas. read more

Good quality selection and customer service. Tip for future shoppers: If you want to get your furniture the same day with no delays, I recommend finding a helper on laborhutt to help you with pick up. read more

I'm a big fan of Crate & Barrel and had something completely different pictured in my head prior to going to the outlet store. It is set back in a tiny plaza and the store itself is small. I was expecting it to be like s typical huge outlet center. Oh, well. I have visited here 3-4 times and have only made a purchase on two occasions. Decent deals but nothing I would rave about to others. I suppose it is one of those stores where it is a complete hit or a complete miss. I'm sure I will return to do some more bargain hunting. read more

As someone who has spent a significant amount of time in Crate and Barrel in the recent past, I was excited to check out the outlet store. As mentioned in other reviews, the outlet was a little smaller than I expected. Who am I kidding; it was a LOT smaller than I expected. Walking in I did not know what to expect considering the outlet was smaller than the most of the full price stores I've visited. I was pleasantly surprised by the inventory they carried. They tend to carry the more basic necessities such as cookware, place settings, eating utensil, glasses, etc. While I did not see many seasonal items, most of what I did see did not match the current season. That said they did have several very nice patio umbrellas. Considering I found what I was looking for (picture frames) and along with a few things I wasn't looking for (some very nice red wine glasses) I will definitely return in the future to check out their inventory. read more

I am a big fan of Crate and Barrel and had no idea there were outlet stores! Eric R. and I were heading to the mattress outlet when I saw the Crate and Barrel outlet and we immediately turned into the parking lot. There are lots of seasonal items (like ornaments and menorahs) but also furniture, flatware, serveware, fabric, linens, decor... We walked through the whole store, ending up in the middle where furniture was displayed. We saw several sturdy wooden tables with a leaf but for some reason one was marked really low, so we asked an associate why it was cheaper than the others. He explained that the furniture is often a floor model from a store, which is given an outlet price. For each week it sits in the outlet, it is marked down further, until it reaches a final sale price (no returns or exchanges). The final sale price is 70% off (this was marked at 75% off though). The table really "spoke" to us, but we don't live in Dallas so we had to call some family members to make sure we could get the right vehicle to pick it up and a place to store it. After that, we purchased the table for the super low price (and it is still for sale at full price on crateandbarrel.com), signed a waiver that said if we do not pick it up within 7 days, they charge a $25 restocking fee but will refund us, and then went to swap cars with someone. We came back around to the loading dock where 2 gentlemen helped load the table (we had to take the legs off). I am still amazed at how affordable this beautiful table is (can be used as a dining room table for 6 or with leaf 8, or a helluva desk! I bet if patient enough, one could find some amazing deals by waiting for markdowns here. Great service too. read more

I know it's a chain, so you're going to get the same type of stuff from a normal Crate and Barrel, but here you don't feel so bad paying for it. They have an amazing selection of kitchen, living room, textile, bedroom, furniture things for way less than the normal store. Before you order online or go to the actual store, check out this store for a cheaper deal. read more

I love Crate and Barrel, so I figured I would check out the outlet when I was in the area. The space is smaller than the typical retail stores. Like most outlets, if you are willing to hunt and gather, you will leave happy. If you are looking for this season's latest items, you will probably not find them. They have a decent selection of basics like wine glasses, and serving platters. I saw a couple of Thanksgiving themed items, as well as fabric. They also had some random furniture pieces like a hutch and a buffet. I am not sure how deep the discount was on those, but they may be exactly what someone is looking for. read more

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I added on the Terra Natural Board to my couch order because it was in stock and could be delivered at the same time as my couch, without an extra delivery fee. On the day of my couch delivery (that was delayed a month from my initial expected delivery), I was sent an email that my delivery was incomplete, the side board wouldn't be delivered, and I needed to call to find out what was going on. I called customer service and was told that my side board was damaged at the warehouse, but they had another one in stock and could deliver it in a couple of days. So, I rearranged my schedule to be available for a second delivery. At the time of my second scheduled delivery, I received an email saying "Your delivery is incomplete" and I had to call..again..to find out what was going on. This time, they said the side board did not arrive to the warehouse in time for my delivery (how was a delivery scheduled for an item that was not there? Fix your system). The delivery was rescheduled for a week later, and for a third time, I rearranged my busy schedule to be available for the delivery. Can you guess what happened this time? If you guessed that I received an email at the very time my delivery was scheduled telling me to call customer service to find out why my item couldn't be delivered..AGAIN.. you'd be correct. This time they told me that the item arrived damaged, and it was now out of stock and wouldn't be available until the end of July (original delivery date was the beginning of May). Much to my surprise, a couple of weeks later, I received an email saying a customer service representative had been watching my order, and it was now in stock and ready to be delivered. So, for a 4th time, I rearranged my schedule to be available during the 2 hour delivery window. On the day of the 4th scheduled delivery, at the scheduled delivery time, I received a phone call informing me that the item arrived damaged to the warehouse and they were unable to deliver it, and, just in case being blown off four times is not enough, it is now out of stock until August. I have so many issues with the way Crate and Barrel has handled all of this. #1. Why do you make customers call and wait on hold for your mistakes when an item is not going to be delivered? Time is our most valuable resource, and people have already carved out time for deliveries. All 3 of these phone calls took at least 45 minutes of my time for me to explain the situation, and wind up with any sort of resolution. The least you could do in these situations would be to call the customer yourself instead of making them wait on hold. #2. On all FOUR occasions, I was not informed that my item would not be delivered until the exact time of my scheduled delivery. If the items truly arrived damaged, you would have known that long before my scheduled delivery time. I'm a busy woman with a busy life and my time is valuable. I have now set aside 8 hours of my life to be available for deliveries with nothing to show for it. #3. When I have asked the customer service agents how I will be reimbursed for my time and this repeated inconvenience, they tell me that it is their policy to wait until the item is delivered before offering reimbursement. IF I receive my order in August, which I'm not holding my breath for, Crate and Barrel will have had a few thousand dollars of my money for over three months that I could have used elsewhere to either actually get the item I ordered to complete my home, or invest. I did not intend to give Crate and Barrel a free loan with my money. I am so disappointed with Crate and Barrel. This is the kind of thing I would expect from Walmart, not from a high end furniture store. Do better, Crate and Barrel. The only reason I gave 1 star is because I couldn't give 0. read more

One foot in the door, and I broke into a smile-- platters, bakeware, glassware, and random kitchen gadgets you don't actually need (and pillows and furniture, but that stuff is boring. Ho-hum :P), what's not to love about this store?? As an outlet, their prices are definitely marked down compared to the non-outlet Crate & Barrel. I left as a happy kiddo with 4 plates, 2 cute spice/mason jars, a sieve shaker thingy-ma-jigger, and a bamboo tray for a little less than $40. ^o^ Whee! Service was friendly and they all seemed to love what they do, always a plus! Cheese boards, Dutch ovens, fancy paper plates, cupcake stands... So much to see, and I want them all! There seemed to be a lot of leftover stuff from Halloween, Christmas, and Independence Day, but it was fun to browse and guess it's never too early to stock up ;) If you're into Williams & Sonoma, you might want to check this place out. I wish it was bigger, but what a wonderful way to spend a relaxing hour of a Friday afternoon! :D read more

I had wanted a couch from here for some while. The first time that i visited, i was shown everything and every question was answered. Ipon returning, i was treated even better! I had my couch ordered in under 15 minutes and i even got a new movers discount of 15 percent off. The setups are beautiful and will have you tempted at picking out several other pieces. Great place for furniture and general home goods!! read more

Crate & Barrel - Home Decor Near Me - Dallas, Texas

This place is pretty wonderful. I like visiting pretty often because they're always getting new truck loads in. The employees are extremely helpful and kind. I'm patiently waiting for them to open back up. I hope it's soon! read more

I used to have a C & B Outlet in the city I lived in Cal, and it was great. I know things for everything have gone up in the past decade, but seriously their prices are out of line for an outlet. I used to have a RH Outlet in another city I have lived, and they have better quality goods with lower comparable prices. read more

Service was great! Lots of beautiful things to buy. Children area had a lot of cool and great stuff! Love the cribs very high end looking.

Amazing store! OMG I never knew this place existed! I will be coming back here to shop for my kitchen gear. Great deals/discounts on art, sofa's, chairs, and more! Staff is super helpful and the store is really clean and full of all kinds of home goods at amazing deal!!! read more

Hello! If you'd like to shop at a store with great merchandise and meet some really nice, professional employees, then you need to go to this Crate & Barrel outlet. I believe it's a compliment when they know you by your first name when you go in, I do go there a lot because I enjoy talking with the employees and discussing merchandise and buying whatever I must have. They also will take the extra step for customers; As an example, I had lost a gift certificate that I earned for purchases and when I found out about the loss, The certificates had already expired to my dismay. The last time that I went here last week, I mentioned my problem & my stupidity for losing them and the next thing I know my issue had been corrected because they believed me and they wanted to show good fortune; this is the way I look at it. I've been going there long enough to know Mary and Charlie the most but everyone that works there has always been awesome. Now Mary and Charlie may fuss at me for directly mentioning their names, but I only do this to show that they know their customers well and that customers like me really appreciate them and as I continue to go back more and more. I'll meet other good employees I have no doubt about that, so don't be mad at me M & C. To all you smart and savvy Dallas shoppers, If you haven't been here yet, you should go, ASAP. Go meet my friends and do some Christmas shopping and furniture shopping. It's easy to find it's right up at 35 and write down the end of Inwood Road. I think Crate & Barrel for hiring such wonderful people and for offering me exciting discounts and fun items to buy! Happy holidays to Crate & Barrel! read more

Need to hunt back room for bargains...but I got a king grey organic duvet cover for 19.99. I also got some great pillow covers. Best prices are in the back room. read more

I love Crate & Barrel so what's better than happening upon their outlet store! I'm lucky I don't live around here or I'd be broke shopping here all of the time! I found a lot of awesome items here. Nice store. And friendly service! read more

We were expecting a store much bigger than this but it was ok. Like any true outlet it is really hot or miss when it comes to finding what you want. I wish some of the made for outlet items were moved out to make more room for furniture. It's definitely a tight squeeze in this place. Prices are pretty good on furniture if you can find something that is not already sold. We found a beautiful chaise but it was already sold. Some pieces are damaged but they will mention it on the tag. The salesperson said it was visual inspection and not a thorough inspection so keep that in mind when buying things. Check everything as it is final sale! Helpful and very polite employees as this store. If I were closer I would check it out more often. The longer the item is at the outlet, the bigger the savings and Mark downs happen once a week. All in all I think if you are in the area it is a good place to stop in. You just might get lucky and find your dream furniture at a deep discount! read more

Hit or miss... Not worth the long trip for us as it's been hit or miss. Don't think we've purchased anything the last three times we've visited, so we've stopped coming. Might be good for someone closer or at a different stage in their lives. read more

This outlet location is great. There are some good deals to be had on furniture, and although you can web search alot of clearance and outlet items on the crate and barrel site, it's great to see some of the products in person. Also often times there are chairs, couches, and sectionals here that never get sold. Most of the times we have the stigma that designer brand outlets are seconds that were damaged or have inconsistencies in the pattern or upholstery. Many of these products were samples, floor samples, or simply discontinued items that never left warehouse storage. They get new things during the week so its good to check weekly or to call in if you are looking for something specific. We ended up buying 2 couches here that was saw last week, they were able to give us plenty of information over the phone. read more

Ever since we have a house, we couldn't stop shopping here. We were able to buy nice furnitures at a discounted price and kitchen stuff. It's hit or miss since you don't know what the inventory will be like, so check back as much as possible. We are very happy with our purchases so far. FYI they are not open on Sunday. read more

The C&B Outlet store is pretty awesome. You can pick up discounted furniture, rugs, fabrics, a utensils for entertaining. One time, I scored some high pile shag carpet samples for $1 each (my puppies were super grateful for them in their sleeping areas). I just discovered the super discounted back room the last time I visited. I found a huge retro decorative pendant light that would have been perfect in my fantasy home for $19. A mustard colored side table was on sale for $25 and they had an assortment of rugs on sale for $99. The only thing that would make this place perfect is if their employees paid more attention to all their customers and not just the ones toting a Chanel or Louis Vutton bag. Basically, the staff there is completely inattentive and was not helpful whatsoever. Aside from that, it's an awesome place to shop and find some neat, trendy housewares. read more

I never knew this place was here until a friend took me. I don't even know how she came to find this place because you literally would not have a clue without randomly driving by it or of course searching for it. If you are relying on GPS to get you here, you'll think it's routing you incorrectly. But good thing it's just right off the high way. It being right off the high way means it's CONVENIENT. But also NOT CONVENIENT, because there is nothing else around this place. It would be a detour if you wanted to come here in the middle of errands. The store looks bigger on the outside than it really is. It's just like Williams - Sonoma, in the sense of the store layout. They maximize space without making the store feel crowded. It was nice, clean, and the staff was friendly. I understand it's an outlet, but you will really find RANDOM STUFF here. I saw things from Christmas napkins to other season items. Random stuff that is still only slightly discounted. You think seeing Christmas napkins, that they would be like $1 but they were much more than that still. So it was a strange outlet store. I came here expecting to find some cookware, such as cast iron skillets. They did have cookware, but they were not good quality non-stick pans. But they do have a little bit of everything; tables, chairs, clothe napkins, salt shakers, dishware, cups, water dispensers, couches, rugs, etc. There are small shelves around the store for clearance items, but they were really just BROKEN ITEMS. I was surprised to see couches and large tables at the outlet. But then I realized a lot of the larger items were damaged or missing pieces, then it made sense. Myself and two of my girlfriends all LEFT EMPTY HANDED. We were slightly disappointed, but still may stop by here later this year just to see if the selection has changed. read more

We had a great experience at this location. They have a variety of the Crate & Barrel brand products including furniture, kitchen tools, table tops, patio sets, and wall decor. I noticed that the dish ware and class seemed to be about the same price as the main store. We were able to get a dining table that is currently on display at the main store for over 70% off retail. There were some Wustoff knives marked down, about 10 different table tops if you are more so the DIY type. Their patio furniture was from this season and was 70-90% off. Of course some of the sets were missing a chair, but if you wanted to complete the set you could buy the missing piece online since it is from this season. Even paying full price on the missing piece, you are still saving a great deal. The staff was very helpful, they let you hold the item there for 7 days after purchase. The staff loading the furniture was prompt and helpful. They mark down every Saturday I believe so it is worth going on the weekend. read more

Great place to go for incredible deals on Crate and Barrel furniture. The selection is pretty great and if you want a deal on their furniture and accessories that they carry; the trip is worth it. read more