The review below from "Vicky" made on Oct 27, 2014 is biased. Seeing as she made a giant scene in the restaurant, the entire restaurant could hear the entire interaction. Myself and other guests in the restaurant were appalled at her behaviour.
From our perspective, they were over an hour late, snuck on the floor and ordered. The salads had to be sent back and thrown out when they left. When they were told they would not be able to stay past their reservation, she harassed the waitress for not telling them about the 2 hour time slot and for letting them order when it was their own fault for showing up late and sneaking in.
Assumming she's telling the truth about the timeline in her review, her guests were late and they cannot expect to take someone elses reservation time slot. As someone who lives in Toronto, she should be aware of downtown construction/traffic and alert her Ottawa guests on how to get there in a timely fashion.
She was rude and completely out of line screaming at the waitress to the point of tears and the other staff. It is completely racist to call the manager "Kumar" because his skin is tanned. His name is Sean!! She chased him all over the restaurant, and ran into the back of the kitchen because he could not give her what she wanted. Handing her a card to contact the owner for the mismanagement that night is not "aggressive" considering she would not get out of his face.
None of the restaurant guests sympathize with her "plight" seeing how outrageous she was chasing the wait staff all over the place. My table and the group near them were chatting about her overreaction ("crazy" is the word they used). If you're late to a reservation, you lose your right to sit longer than the time you reserve a table. If part of your party is going to be late, you lose that right. What she should have done was sit at the bar with drinks and wait for her guests to arrive. Once they arrive, they will be considered a "walk in" guest, which means they will have a better chance at being seated and for a longer period of time. When a table is not free (since Saturday nights are extremely busy in downtown Toronto), this is the suggestion offered when I was late, or wanted different seating.
Despite her tasteless behaviour, my table and I were able to enjoy a fantastic evening with consistent and friendly service from the wait staff and chefs.
The new fall menu is absolutely delicious. They have Oktoberfest inspired dishes! The bruschetta pizza (lavendar oil, fried basil and baslamic beer glaze) is amazing, as is the braised lamb cavitelli. Their belgian frites are always amazing (#2 in the city) and the mussels (#1 in the city) are always great. Their beer samplers are great and the staff really know their beers. The desserts are so amazing we kept trading back and forth. They're all made with beer! (Creme brulee, pumpking cheesecake, cinnamon doughnuts with apple caramel and beer stout flourless chocolate cake. They even make their own ice cream! The peanut butter goes well with... everything!
I am never disappointed by the service or variety of food and beers (ciders for those who enjoy it). read more