NEVER AGAIN. $1300.00 down the drain…read more
I lost my brows due to very low thyroid function last year and decided to finally have my brows done.
I made an appointment (and by the way, you need to pay a 50% "non-refundable" deposit when you make an appointment, which should've been my first red flag)
I was also shocked that the service was $1300.00. But, stupid me, for that price, I thought that meant my brows were going to look exceptionally great
The day of my visit, I showed Courtney a picture of myself so that she could clearly see what my brows normally look like and what I expected them to look like. She assured me that that's what they would look like.
After close to two hours and toward the end of the procedure, she told me that my skin was "tough"
When she was done, I looked in the mirror expecting to see brows like I showed her in my picture. Instead, my "brows" resembled two thin, auburn worms across the tops of my eyes (my brows are normally thick and dark brown).
Courtney assured me they'd look better after my second appointment. To say I was disappointed would be a vast understatement, but I made my "follow-up" appointment for a few weeks later (an additional fee, by the way), paid my remaining 700.00 and left.
By day two, my brows were back to being bare, all traces of the "work" Courtney did were completely gone.
The following day, I had an appointment with my dermatologist (who's office also does brows and other services), who could not believe I had anything at all done to my brows. He also couldn't believe I was charged for "What??? What did she charge you for? You have absolutely NO eyebrows". I was completely humiliated.
The following weekend I was at a party with two women who own a brow bar. When I showed them my (non-existent) brows and told them about my experience, they couldn't believe I had anything done at all, as there were absolutely no traces of ink on my brows, nor was there any "peeling". They also couldn't believe the amount of money I paid and both encouraged me to reverse the charges, as services were not rendered.
The following day, I called my bank and did reverse the $1300.00 charge back to my bank account. I also immediately sent Courtney a text as well as a voicemail letting her know that the "brows" were completely gone, that I had reversed the charges and questioned her services.
She immediately called me saying she let me know my "skin was tough" during the procedure.
Yet, instead of stopping the procedure, knowing it wasn't going to work, she kept going and then had the nerve to charge me $1300.00. She also told me on the call that she needed to be paid for her "time". She had absolutely no interest in the fact that I wasted MY own time being there, nor the fact I didn't receive the services promised.
She did offer to have me come back so she could make it right, but by this time (when I told her my dermatologist laughed when he saw my brows three days after my procedure and didn't believe I had anything done, Courtney became extremely defensive and told me she didn't give a "F" what my dermatologist thought), I had absolutely no faith in her, as she could have "made it right" during my first visit, or stopped the procedure completely once she saw my brows were "not taking the ink". Instead, she gave me crap brows which disappeared 48 hours later and had the audacity to charge me for them.
I wanted to end the call, so I told her I'd be back. However, after speaking to others in the field, they strongly advised me NOT to return to her. I then sent a text telling her I had a face peel and was advised not to have my brows done for a few more weeks, to which she replied it was fine for me to come even though I'd had a face peel. Which I was absolutely not going to do. I canceled the follow-up. I had already been through too much with this woman and had absolutely no faith in her.
Also, after her cursing regarding my dermatologist, I saw an unprofessional anger which made me very uncomfortable.
Fool that I am, I actually reversed the charge so that she did get her full 1300.00, when I should've filed a police report for theft of service. However, I just wanted to be rid of this woman, who charged me $1300.00 for a service I never received.
I'm not sure which was worse, the fact that she kept working on my brows when she knew damn well the ink wasn't taking, or that she charged me for a service I never received.
We live and learn. I have since been referred to another professional, who did an amazing job!