I've been coming to Beefy's on the Green (hereafter BOG) for quite some time now, and suffice to say, I am in every sense a true regular. The closing of their San Antonio location has meant many changes to the Spring Branch location, and I for one, am not happy at all.
Scott and Kim are the owners, and beside the fact that Scott was talking about me behind my back to an employee (and Scott didn't even know who I was) I kept giving the restaurant a chance to maintain the home-like atmosphere to which I'd grown accustom. Today, during my weekly visit, I had finally had enough, and brought it to the attention of Kim. I told her that I was a regular customer, and that the changes that had been made to BOG had made the restaurant unfriendly and sterile. I further explained that the old employees were always friendly and caring, and that they would always go out of their way to make sure that I felt welcome and at home, and that the crew I was currently dealing with just didn't do the same.
All she wanted me to do was name names, so I named the employees that were exemplary. She kept insisting that unless I named the lackluster employees that she couldn't make it right. I simply stated that it just isn't 'home anymore' with the staff that had been brought up from the SA location. Again, she just insisted that I name names, and I refused.
All I wanted was to let her know that BOG wasn't, in my opinion, fun anymore, and that I missed the employees who would spend time with me at my table, making me feel as if I were special, and as if I were the only person in the restaurant. I never raised my voice to Kim. I never cursed at Kim. I was however, accused by Kim of being 'rude'. How? All I am is a customer who has seen dramatic change to customer service, and wanted to calmly and politely voice my opinion to management as a REGULAR customer! That being said, please note that I am a Pastor, and I don't raise my voice to anyone!
I went to extended lengths to explain politely to Kim why I was so sad about the changes, and I even explained to her what one employee stated to me about what her husband, Scott, had said about me in a derogatory manner. I definitely didn't deserve that, and the employee stated that they felt totally uncomfortable about it, and that they explained to Scott that I was a regular at the restaurant and a dear friend to all who worked there. Sadly, Kim just decided to turn her back on me walk away from the conversation. I simply stated, "Well, I see how this is going to be...."
I'm a gentle person, who has never ruffled the feathers of anyone, but I was treated so poorly by the owners of BOG. They don't understand true customer service, and they definitely don't understand that their employees are LOYAL to the customers, and the employees will be honest with the customers at all cost - especially when the relationship has gone from one of strictly business, to one of true admiration. I truly see that as valiant on the employees' behalf.
Suffice to say, the fact that my honest opinion fell on deaf and inconsiderate ears, I'll never spend another dollar at Beefy's on the Green. The home and family atmosphere is gone in my opinion. That's so sad, because some of the employees have become such dear friends to me, and they have filled such an empty void in my life since the loss of my wife. I looked forward to their companionship every week. The food is good, albeit more expensive now, but it's not good enough for me to patronize BOG knowing that all I am is a number and a dollar to Scott and Kim.
Oh, and I have it on the most reliable authority that if you order an Angus beef hamburger, that you will receive a regular beef patty, and not a true Angus beef patty, AND if you leave a tip on the computer screen, the employees don't receive a SINGLE dime for their effort.
Sad. So sad. That's cheating not just the customer, but the employees as well............. read more