What has happened to this store?!? I haven't been in this particular one in a couple months until a few days ago.
I went in to grab a couple things & the result was me leaving with nothing. The store itself is more cluttered than ever & even seems dirty in places. The checkout process appears to be broken & severely understaffed. I stood in line for several minutes with two people in front of me. Finally, help was called up, but she was pointless. She rang up one person, and then the first cashier had a question for her.
Long story/short- The lady who had been directly in front of me had called about an item she was to pick up & it wasn't at the counter. I do not know where the misunderstanding was; but regardless, her (the second girl who came to help) attitude was sickening. She rolled her eyes like a 13 y/o girl, talked down to the elderly customer & overall acted like she would rather have been anywhere but there. The poor woman was mortified and almost looked like she might cry. I did hear the older woman say that she had called and been told her item was waiting for her, but again, I do not know the full details other than from about 6 feet away. The truth is, though, that details wouldn't have changed mistreating a customer.
I left with nothing and so did a couple other of customers behind me. When we got outside we were all shocked by what had taken place. The kicker to it all...one of the women told us she knew the girls working there & that the one who acted like a child was some type of supervisor or lead cashier...
I didn't go in here often, but when I did, I spent my money. I'm not someone who can afford a store like this often, but I used to enjoy it as a treat once in a while. This experience why many storefronts are going the way of the cart & buggy. All too often, Employees want to be paid more and do less. If I were in upper management here, I would wipe the slate and start over. read more