I typically have taken my pup to Shively Animal for vaccines and the one time he was sick simply…read morebased on referrals, but I think I've found our new spot! We had an emergency last week where he was choking on some food, me being a helicopter mom freaked out after a solid ten mins of hacking and choking. We drove down the street quickly to Urban Village, the women was SO SWEET and came running out to check him as soon as pulled up. She acted as if it were her own pup and that's the care I love to see! He ended up being fine and did not have to be seen. We booked his gland express apt for here two weeks later simply because the customer service was great and they seem very attentive to care. Took him today & we were in and out within 15 mins! Rawling wasn't scared and was a happy boy when he came back outside. We will definitely be back!

When I moved back to Louisville, it was important for me to shop around a bit to find the right vet…read morefor my cat and I am so happy that I found Urban Village. The space itself and really cute and clean - I've never been to a vet clinic that was so design-y and pretty! When I brought my cat in for an initial visit (to have a bump looked at on her side), I was even offered water or coffee while I waited! I don't know about you, but that's never been the case at other vet clinics I've visited. The vet tech was very helpful and efficient. They used a laptop to get my information in the system, so I didn't have to sit there and fill out a bunch of paperwork, which was nice. Dr. Fruit was kind and attentive to my cat. I've had experiences with vets before where they kind of brush off your concerns, but that was definitely not the case with Dr. Fruit - she was great. We decided to go ahead with surgery to remove the bump, which I was nervous about because I've never had a pet need surgery before. But they answered all my questions and made me feel better about it. Dr. Rudwell actually did the surgery on my cat and she gave me the debrief after the surgery. I know vets always say to call with questions or concerns, but I really do feel comfortable calling them or sending them a picture of the stitches if I need to. Anyway, if you're like me and you're doing research to find the right vet for your pet, definitely add Urban Village to your list!

My partner and I, would like to express our deepest gratitude to the entire team for the…read moreextraordinary care, compassion, and kindness shown to our beloved Freddie. From the moment Freddie came into your care, we felt that he was being treated not just as a patient, but as a cherished member of a family. As Freddie faced the heartbreaking challenge of multi-system failure, your team provided not only exceptional medical care but also comfort, support, and genuine compassion during one of the most difficult times of our lives. We would especially like to recognize the incredible veterinary technicians, Rachael and Michaela. Their loving and gentle care meant so much to us. The tenderness they showed Freddie, along with the kindness they extended to us, brought comfort during an incredibly painful journey. Also, Heather who was benevolent and informative during his stay. We are also deeply grateful to Dr. Stello and Dr. Zimmer for their expertise, dedication, and commitment to Freddie's care. Their professionalism and compassion helped guide us through difficult decisions with confidence and trust. A very special thank you goes to Dr. Zelli, whose beautiful soul and compassionate heart will never be forgotten. The comfort, empathy, and support provided to Freddie my partner and I during his passing was truly extraordinary. Dr. Zelli helped make an unimaginably difficult moment a little more bearable, and for that we will be forever grateful. Freddie was so much more than a pet--he was our beloved last child of 8. He was a very smart, and loyal companion. Knowing that he was surrounded by such caring and compassionate people brought us peace and comfort during his final days. We will forever be grateful to these wonderful doctors, veterinary technicians, and the entire staff for the exceptional care they provided. Thank you for treating Freddie with such dignity, love, and respect. Your kindness will remain in our hearts, and Freddie's memory will always be connected to the compassion you showed him. With heartfelt gratitude, The Mason-Forst family

This place was horrible. Our dog had numerous issues and we ran $1,000 in tests and they couldn't…read moretell us what was wrong still. All they cared about was the money. Constant talks about money and they never figured out what was wrong with her. This vet is not recommended by me or my family- they do not care about you or your animals- all they care about is the price tag above your sick pet's head. EDIT: we ended up going to another vet and they said that she just had a very bad UTI. if we did not get that second opinion, we would've ended up putting our dog to sleep. The second vet ran the exact same test and was able to tell us what was wrong with her almost immediately. If I could give this place 0 stars I would.

We took our three dogs to them. All were checked with a neuter for the youngest. Their staff was…read morecourteous and docs explained everything!! We've found our new vets!!

Love the staff here, wonderful Vet care. Have been taking our fur babies here for over 20 years.read more

So far so good. From setting up the appointment to check in, everyone here has been great to deal…read morewith. While waiting for Keeley to be seen, I've listened to the ladies answer the phones with pleasant voices and patience in answering questions. What I find really cool, though, is that they are calling pet parents who have appointments later today to let them know about openings and seeing if they would like an earlier time. I don't recall any other vet office that I've been to doing that. Maybe they did and I was just never lucky enough to get the call...I don't know. I think it's great customer service, and great customer service is what keeps clients happy. We were called back about 15 minutes after the appointment time, which is not too bad. I really liked the vet. She was friendly, informative, and exuded a love for animals. She not only gave me tips on training, she actually started working with Keeley. I'm glad I chose Access.

I've been taking my two dogs to Access for several years, and unfortunately, something happened…read morethat made me so unhappy that I will not give another dime to that place. I had made appointments for their annual vaccines and checkup. Since I made the appointment on the same day, I had to pay a fee to hold that appointment. I was also given sedatives for one of my dogs who has really bad anxiety, and they require that she takes it before being seen. On the day of my appointments, I took my first dog in, paid hundreds of dollars as usual for his shots and his appointment. And then when it came time for the second appointment, I had gotten my times mixed up. I thought it was at 3:30 p.m., when really it was 3 p.m. My phone rang, and the vet was calling me at 3:08 p.m. to ask if I was still coming. I had acknowledged that I made a mistake and told them that I thought it was at 3:30. I asked if I could just come in right away, I would head there right then and there to get my dog seen. I was put on a hold and the receptionist came back and said she spoke with the tech and the answer was no. I explained to her that I was desperate and it created a huge problem for me because as a doodle owner, many people probably can relate to the fact that grooming appointments are a necessity with doodles. It isn't optional. And I had a grooming appointment for my doodle coming up within the next week and a half. And if she does not have her shots, they'll refuse her. And I explained my dilemma to the receptionist and all she did was continually remind me that my appointment was at three o'clock, which I had already acknowledged I made that mistake, but I was pleading with them to help me out. She then told me she would check the calendar at both the Jeff and New Albany locations for anything available before that grooming date. But unfortunately, she told me there was nothing available until weeks later. I asked her if she could please make an accommodation for me, that I'd been going there for quite some time, and that I'd already given my dog sedatives that she was feeling the effects from. And ultimately, all the receptionist did was she continued to remind me that my appointment was at 3, and that she unable to help me out in any way. Also she said I would more than likely lose my fee I paid to hold the appointments. This is upsetting considering you go to a place like Access where you commit to spending hundreds of dollars on a regular basis, and that the fact that she called me to ask me if I was on my way, because I guarantee if I would have said, yes, I'm on my way, she probably would have let me continue to go there and be seen. Otherwise, why else would she have called me to ask? But because I said I would leave my house right then and there, for some reason that changed things, and she said no, and then on top of that, was unwilling to make any kind of compromise for me. I feel like this is poor treatment of customers that spend a lot of money at their office. I was treated in a cold, harsh manner of constantly being reminded that I made a mistake, which I had already admitted to, but she was unwilling to move past that and work with me. I will no longer be returning to this office, and I will definitely not refer this vet office to any of my friends or family.