I stopped by Caliber Collision in Ashland with a minor scratch on my Volvo, expecting to schedule…read morean appointment or at least get an estimate. To my surprise, one of the employees left a meeting just to come out and help me on the spot. Incredibly, they fixed the scratch in just five minutes--while I waited--and didn't even charge me. This level of service is truly unheard of these days. Friendly, professional, and generous with their time--Caliber Collision went above and beyond. I will absolutely be returning here for any future body work, and I won't hesitate to recommend them to others. Thank you again for the exceptional service!

This company completed repairs on my Tahoe that had been damaged by a rear end collision that was…read morenot my fault. From the estimate all the way thru the updates I received the company couldn't have been better on providing feedback as the repairs progressed. I was constantly updated and received a very professional and through repair. My insurance agent is pursuing the woman that hit me to recover my deductible. This company is really great and will use them in the future if I have to have any body work done on either of my vehicles. From the personable lady at the reception desk and working with Luke , the updates via text were outstanding. I will gladly recommend this company to all my friends.

Very friendly and easy to detail with. I was having a hard time with the insurance company and they…read moresorted that all out. I will continue to use them for all vehicle repairs!

Took my car there for some work and could not have been more pleased with the results. Not only did…read morethe work look fantastic but they also vacuumed and even wiped down the dash with cleaner too. The receptionists were all really friendly and there is also an enterprise on site. I would definitely take my car there again.

I truly cannot say enough about Loving's, especially my car guardian angel, Corey…read more I got into an accident on 95 and ended up at Loving's by chance- they were the closest repair shop in relation to where the accident occurred, and that was the only stroke of good luck I had that day. I rear-ended a lifted pickup, and the tow-hitch punched right through the grill of my Jeep, smashing the radiator. As I waited for a tow and called my insurance, I discovered that my husband had removed any collision coverage from our account, meaning any damage was going to be paid completely out of pocket. To make a long story short, Loving's, and especially Corey, worked with me to help make costs more manageable and ultimately do what was best for me financially with the situation I was in. They were accommodating, understanding, clear and upfront, and perhaps most importantly, kind. I have dealt with many a car repair shop in my day, and, especially as a female, I have always been wary of their handling of prices, not a fan of how I am spoken to, and just downright distrustful of the industry in general. My experience with Loving's completely changed my mindset. There are good, honest, and respectful men who do fairly priced and above board work on cars. They work at Loving's.

This business really takes care of customers. Family owned and great business to have and support…read morein our community. I have done business here twice and each time had my issue resolved. No one wants to spend money on a repair but if you have to do it, it's nice to business with a company you can trust. If I ever need it, I will not hesitate to choose this shop over the bigger corporate shops!

Could not ask for better service or better results from a body shop! They worked well with my…read moreinsurance. They do not charge for estimates. They accept credit cards for payment of deductibles. They absolutely made my car look as good as new (well, the damaged part anyway.) They are friendly, they met the timeline for completion they communicated, and they have a beautiful dog in the office. I highly recommend this business.

I took my SUV to Roy's to repair damage to the front and side of my vehicle. They told me it would…read morebe 9 days and it was 8.5 days. The work was excellent. Customer service and communication was smooth. Newly repaired and painted areas looked flawless. I hope to never need them again...but if I did, I would gladly return to Roy's.

One of the smaller TAs. It's clean inside with a driver's lounge, showers, store, and laundry area…read more The staff we encountered were helpful and polite. They have cold pre-made sandwiches and salads available along with limited hot items and a roller grill. There is a Fuddruckers inside, but be prepared to shell out some bucks for a subpar burger.

It's so confusing. The sign shows TA, Fuddruckers and BP with the gas price. I came to pump gas…read morebefore returning my car at the Richmond Airport. I can't find the BP page to write my review. So, here I am. What's more confusing is how to get here to the pumps. I have to use a map to navigate the way to get on North Carter Road, not England Street. Previously, I stopped at Mobil next door, thinking it was just right there. But I couldn't understand how to get there. Yeah. Use a map. Gas at TA is definitely cheaper. I could see so many big rigs parked here and a few budget hotels surrounding TA. One of these days, I have to go inside the store to do some shopping.

UPDATE: After reviewing the work done on my car, the…read morequality of work is much worse than I had expected. I suspect components of the car were not removed to paint correctly, and instead of screwing parts in, the simply used some sort of adhesive to hold it on place while the loose screws beat up the bottom of the bodywork. I don't understand how the work could've been done any worse. On top of my terrible experience with Burtons, I'm afraid I'll have to take my car to another shop to (most likely) re-do all of the work they negligently pieced together. 0/10, would give 0 stars if I could.

I dropped off my car before going on vacation for a week for a minor bumper repair (see pic) on the…read moreagreement that it would be done upon my return in a week. I return to the shop straight from the airport (Uber) and lo and behold my car hasn't even been touched. I ask how long it would take them to finish it and I'm given a non answer. "Well I have to talk to my paint guy and he's out the rest of the week but I'll try to get in touch with him and give you a call later." I have been promised no less than 6 separate occasions a call back from Burton's and they have followed through on that promise 0 times, admitting over and over that they "got busy" or are "down a man". After calling every two days for an update on my car for the next two weeks I've grown tired and frustrated of being treated like I couldn't matter less to Burton's. I was given a rental only upon threat of taking my bumperless, unpainted car off of their hands and taking it to another body shop to finish the job. It took two weeks for them to offer me a rental. I assume because my repair is small and covered by insurance it just doesn't fall into the realm of importance on their end and I just have to accept it. It has now been 27+ days and I STILL don't have my car and I've been given every reason under the sun why, short of them actually accepting responsibility. If you take your vehicle here I suggest you buy a bicycle now and accept the fact that you'll probably be getting your car back long after you've forgotten what it looks like. Avoid like the plague. I'd suggest beautiful bodies body shop. Edit: Since posting this review burtons has fallen into new management. I wonder why. Wouldn't trust them to put tires on a bicycle.

Great job! Our daughter-in-law needed a new bumper and work done to her car due to an accident. I…read morecalled Dayz Auto Body and after my initial contact with Johanna, decided to have the car towed to Dayz. Later the same day, I received a call from Liz, who handled all the details and took care of communication with the auto insurance agency. Liz did a great job, very nice, and friendly. It was great actually talking with a person and not being put on hold. Our daughter-in-law was extremely pleased when she saw her car, looked great! They were even able to get the work done a lot sooner than what we were first told, amazing! This is a family run business, and you can tell that they truly care about their customers. Everything went smoothly, and I would definitely recommend Dayz Auto Body, Richmond, Va.

Did work on my car without verbal or written consent or approval. Pieces are now mysteriously…read moremissing as well. Surprised to see so many positive reviews but they're probably hiding negative ones. Beware, especially if your insurance company recommends them. They don't take accountability and are smug about their shady business.