Beyond satisfied, once again, by the friendly and professional help I received at Caliber…read moreCollision, the speed with which my vehicle was repaired and ready for pick up, and the quality of the work done. Having used this location before, several years ago, (as Precision Auto - same location / same staff / different name) they were my 1st call this time around, because the compassion with which myself and my young children were treated during the previous repair made a lasting impression. That's a wordy way of saying kindness matters, and earns repeat business. Special thanks to Tracy for being wonderful. From the moment she took my call the day of this recent accident, I felt a sense of "it's gonna be okay". She made absolutely sure I was on board with [and understanding] all the steps, what to expect and what options were available to me, so that the situation wasn't the overwhelming nightmare it might have been. She kept me informed about the real-time progress of repair, and accommodated my vehicle retrieval [squeezing me in] just a few minutes before closing the day it was ready. Lastly, thanks to the staff who returned my vehicle to me much cleaner than I left it. A very pleasant surprise! YES: kid friendly lobby & staff

I stopped by Caliber Collision in Ashland with a minor scratch on my Volvo, expecting to schedule…read morean appointment or at least get an estimate. To my surprise, one of the employees left a meeting just to come out and help me on the spot. Incredibly, they fixed the scratch in just five minutes--while I waited--and didn't even charge me. This level of service is truly unheard of these days. Friendly, professional, and generous with their time--Caliber Collision went above and beyond. I will absolutely be returning here for any future body work, and I won't hesitate to recommend them to others. Thank you again for the exceptional service!

I had some front end damage and needed to have it repaired. I was referred to beautiful bodies by a…read morefriend. I called them made an appointment and and they estimated the damage and the parts needed to repair the truck properly. As soon as the parts came in a few days later, I was called so I dropped my truck off and it was done a few days later. When I picked up my truck, I was pleasantly surprised you couldn't even notice there was any damage at all. The workmanship and the attention to detail along with having all the parts prior to me dropping off my truck made this entire experience much more pleasant than I expected. I would absolutely use them again and recommend them to anyone

Brought my 1996 Honda Civic with body damage to my front bumper. It was done on time and on budget.read more

Very friendly and easy to detail with. I was having a hard time with the insurance company and they…read moresorted that all out. I will continue to use them for all vehicle repairs!

Took my car there for some work and could not have been more pleased with the results. Not only did…read morethe work look fantastic but they also vacuumed and even wiped down the dash with cleaner too. The receptionists were all really friendly and there is also an enterprise on site. I would definitely take my car there again.

Could not ask for better service or better results from a body shop! They worked well with my…read moreinsurance. They do not charge for estimates. They accept credit cards for payment of deductibles. They absolutely made my car look as good as new (well, the damaged part anyway.) They are friendly, they met the timeline for completion they communicated, and they have a beautiful dog in the office. I highly recommend this business.

I took my SUV to Roy's to repair damage to the front and side of my vehicle. They told me it would…read morebe 9 days and it was 8.5 days. The work was excellent. Customer service and communication was smooth. Newly repaired and painted areas looked flawless. I hope to never need them again...but if I did, I would gladly return to Roy's.

One of the smaller TAs. It's clean inside with a driver's lounge, showers, store, and laundry area…read more The staff we encountered were helpful and polite. They have cold pre-made sandwiches and salads available along with limited hot items and a roller grill. There is a Fuddruckers inside, but be prepared to shell out some bucks for a subpar burger.

It's so confusing. The sign shows TA, Fuddruckers and BP with the gas price. I came to pump gas…read morebefore returning my car at the Richmond Airport. I can't find the BP page to write my review. So, here I am. What's more confusing is how to get here to the pumps. I have to use a map to navigate the way to get on North Carter Road, not England Street. Previously, I stopped at Mobil next door, thinking it was just right there. But I couldn't understand how to get there. Yeah. Use a map. Gas at TA is definitely cheaper. I could see so many big rigs parked here and a few budget hotels surrounding TA. One of these days, I have to go inside the store to do some shopping.

UPDATE: After reviewing the work done on my car, the…read morequality of work is much worse than I had expected. I suspect components of the car were not removed to paint correctly, and instead of screwing parts in, the simply used some sort of adhesive to hold it on place while the loose screws beat up the bottom of the bodywork. I don't understand how the work could've been done any worse. On top of my terrible experience with Burtons, I'm afraid I'll have to take my car to another shop to (most likely) re-do all of the work they negligently pieced together. 0/10, would give 0 stars if I could.

I dropped off my car before going on vacation for a week for a minor bumper repair (see pic) on the…read moreagreement that it would be done upon my return in a week. I return to the shop straight from the airport (Uber) and lo and behold my car hasn't even been touched. I ask how long it would take them to finish it and I'm given a non answer. "Well I have to talk to my paint guy and he's out the rest of the week but I'll try to get in touch with him and give you a call later." I have been promised no less than 6 separate occasions a call back from Burton's and they have followed through on that promise 0 times, admitting over and over that they "got busy" or are "down a man". After calling every two days for an update on my car for the next two weeks I've grown tired and frustrated of being treated like I couldn't matter less to Burton's. I was given a rental only upon threat of taking my bumperless, unpainted car off of their hands and taking it to another body shop to finish the job. It took two weeks for them to offer me a rental. I assume because my repair is small and covered by insurance it just doesn't fall into the realm of importance on their end and I just have to accept it. It has now been 27+ days and I STILL don't have my car and I've been given every reason under the sun why, short of them actually accepting responsibility. If you take your vehicle here I suggest you buy a bicycle now and accept the fact that you'll probably be getting your car back long after you've forgotten what it looks like. Avoid like the plague. I'd suggest beautiful bodies body shop. Edit: Since posting this review burtons has fallen into new management. I wonder why. Wouldn't trust them to put tires on a bicycle.