I believe this SERVPRO of Manchester / Mansfield is affiliated with SERVPRO of Bloomfield /…read moreEnfield. I only call this out because I was told to call Manchester, which I did but both locations are on the same business card and it appears the people I dealt with came from Bloomfield. But it was all good! I had a really horrible sewer leak in my house and while the plumbing was repaired elsewhere we needed major clean up. I called SERVPRO as my excellent plumber suggested and they were able to come out next day. The estimator explained what needed to be done, gave me a verbal estimate but wasn't able to confirm exact price at the moment (he tried but someone at the main office wasn't around or something). This was the only thing that could have been improved - no exact price and he was a tad on the slick slide . I called the office later in the day and got a precise quote that was less than the verbal by several hundred so I was good to go! Crew of 3 arrived the following morning, on time, and they were great! Got right to work, we're friendly, VERY clean and did a wonderful job. They had to remove Sheetrock, insulation and debris and clean and disinfect . I believe the lead was Geno and a Project Manager named Dustin stopped by mid-project. Both these guys are top notch and I can't say enough about how happy I was with the experience. The job was done right and quite honestly for less than I thought it would cost.

I worked here when I was younger and realized it wasn't for me, alot of the people were very nice…read morebut as in every workplace some just plain sucked! I think the majority of the people that use this service will be very happy..

They came out and diagnosed a simple problem with our thermostat/sensor and saved us a bundle. Was…read moretold by another company that we would need a costly replacement, electronic control system... it was just a frayed wire! Dan and the rest of these guys are the sort of local honest folks you want.

STAY AWAY FROM CLEAR RIVER FUEL, their customer service is HORRENDOUS! We'd been with them for 10+…read moreyears until today (Jan 2), when they "threw us under the bus", *willfully* leaving us without heat during a bitterly cold spell. We've always been on auto-delivery/auto-pay so I don't pay much attention to the tank level. But on Sunday morning 12/31, I noticed it was nearly empty (the previous delivery was only 3/4 of a tank for some reason, so that may have messed up their estimate for when we'd need fuel). Clear River's website boasts "7/24 Service Availability", their Facebook page lists their Hours as "Always Open", and a Google search showed their Sunday hours as 8 AM to 5 PM, so I called that morning and left a message stating that we were going to run out of oil before the next day and needed a delivery immediately (the outgoing message stated they were "busy assisting other customers"). When we didn't get a response by early afternoon, I sent a Facebook message AND an email. No response so I called and left another message at 4:45 PM. By that time it was dark and below 0 degrees out, and since it was New Year's Eve, every other oil place we called was either closed or wouldn't deliver to us since we weren't already customers. Our only option was to go out and buy gas cans, fill them with diesel fuel, drive them home, lug them to the back of the house and try our best to pour the diesel into the oil fill spout (not as easy as it sounds in -3 degree weather!). We had to make multiple trips to the gas station, and ended up covered in diesel fuel and nearly frostbitten! The next day, Monday 1/1, we heard nothing from Clear River and were again unable to find another company to deliver, so had to go through the whole ordeal again. In the meantime, our bathroom pipes froze (first time ever) because we had to keep the heat so low to make sure we didn't run out of oil. At 7:30 Monday evening, we finally got a call from Clear River offering to deliver the next morning. I said we weren't even sure we wanted to continue as their customers after the way they'd left us to freeze and that I wanted to speak with the owner, Dan, first to see how he planned to make the situation right. Later that night, we decided that whether we opted to stay with Clear River or not, we still needed oil ASAP, and it might take a day or two to arrange for another company to deliver. So I called and left a message stating that yes, we did want a delivery on Tuesday, and to please have Dan call us. Tuesday morning, while dealing with the plumber and the frozen pipes, Clear River called to tell us that (per Dan, the owner) they would not be delivering oil that day -- or ever -- as they no longer wanted us as a customer! Boom! Dan obviously knew full well that we'd have a very hard time finding a company to deliver to us today or even this week as new customers, due to the extreme cold and high demand for oil. But unconscionably, after 10+ years of us being loyal customers -- we always paid up front, and put up with numerous screw-ups on their part like repeatedly trampling our plants/bushes, and often filling our tank late in the spring after we'd asked to be taken off auto-delivery until the fall -- Dan literally and *vindictively* threw us out in the cold. Fortunately for us, a friend recommended Viking Oil in West Hartford, and they were able to reroute a driver right away -- within *30 minutes of calling*, we had a full tank of oil -- at a better price than Clear River's! We could hardly believe it! Thank you Viking! So to recap: Clear River = horrible service + nasty owner who screws over loyal customers; Viking Oil = Outstanding service + great prices + Our Heroes!

Nero's techs are professional and knowledgeable about every aspect of heating, cooling and…read moregas-fired heating and water heating systems and smart thermostats for optimum efficiency. Dispatching and customer service staff are courteous and take-charge responsible. It is a pleasure to recommend them to others here in Southington!

I called Nero to bid on my new ductless mini-split heat pump after having called on them a couple…read moreof times in past years to service my gas heating/hot water system. It was an easy, straightforward experience overall from Chris in sales, who explained my options and arranged a relatively quick turn-around for the install. Brandon and Aaron, the installation team, were top-notch in all respects. Our older home gave them good opportunities for demonstrating their skill, creativity, adaptability, and determination, all of which they showed in good measure. I can say that the sales people and technicians I dealt with have all been very respectful and considerate of the homeowner. I went with Nero in spite of a slightly higher bottom line, and am very happy with the results.

I go in there for all my supplies for home improvement projects, the staff is always very friendly…read moreand helpful!! If they they do not have something they will order for you. Keep up the good work!!!

Hands down the worst experience with plumbing I have ever experienced. Unprofessional, rude…read more Downstairs shower was "fixed" and now has a constant leak and only goes from ice cold to 137 degrees. Do not use this company.

We met with Bob to discuss installing mini splits. He was knowledgeable, answered ALL our questions…read moreand we never felt rushed or pressured, not to mention the best quote! Everything went according to plan, in fact installation was done sooner than expected. Bob has an AMAZING crew to install! They showed up on time, respectful and professional. They made sure we understood how to use our units and if any questions arise, to give a call. Rain and thunderstorms were scheduled the next day, so they went above and beyond and stayed until the job was complete, 12 hours! I also want to add there was no mess to clean up! My husband and I were so impressed with this whole process! I highly recommend Bob Carlson and his crew. You won't be sorry! We're already inquring about our next project!

I called Carlson heating due to intermittently my oil furnace would not ignite. My oil flow to…read morefurnace was fine. I suspected the ignitor unit was bad. But wanted to be sure. I thought they had a special tester. I was wrong about special tester. Ultimately I could have tested it. But the tech was detailed in his diagnoses and explanation and the Ignitor was replaced. Afterwards I found the price charged me was 3 times retail at H-D. I am a retired electrician. They tried to also sell me the controller that had no issue other than it was old. I said no... because I am an electrician, and I can swap that if needed, it's just a relay unit. Then realized after they quoted me 3 to 4 times retail $ on that item too. The techs are knowledgeable and appreciate their work, but their parts pricing is too much. I recommend them for their knowledge.

TJ was very efficient ,easy to work with ,polite and professional ..I would definitely recommend…read morehim and call the bee

Just before the New Year this past winter we had Call the Bee (a plumbing company we'd used in the…read morepast) come out for a whole house main drain clog. We received a call back right away and they sent out a technician that afternoon. He was clean, courteous & upfront about the plan to clear the clog and the companies pricing. After the snake didn't clear the clog he used a camera and then a water jet to clear our line. Unfortunately the problem returned very shortly after and having lost faith that Call The Bee was able to fix our problem we called another local company. They came out same day, cleared the line and charged approximately the same price. Feeling like we shouldn't have had to have another technician out so soon and incur another charge, we reached out to Call The Bee and spoke with them. Yes, we should have given them a chance to fix the problem instead of calling another company but as I stated, we'd lost faith in them. But, we , I, was wrong. They (Call The Bee) were more than responsive to our problem. Took the time to hear us and wanted the invoice from the second company we called. Lo and behold one week later a check for the ENTIRE amount of our second plumber (slightly over $1,000) was sent to us. Call the Bee truly did all they could to rectify the situation and leave us as satisfied customers.

The technician they sent over Sage Cote was it a pleasure to have working on my main line? What a…read moreproblem He knew exactly what to do took all the necessary steps to correct. The problem was clean, friendly and very professional. I would definitely call ff Hitchcock again and request him. Should I need their service again

My furnace was making loud banging, knocking, and scraping noises, so I called to request a…read moremaintenance service. They were able to come out within two days, while every other company I contacted quoted two to three weeks just to get an appointment. The person I spoke with on the phone was incredibly kind and understanding. They kept me informed, called to let me know the technician was on the way, and even texted me a photo of the technician beforehand, which I really appreciated for safety and peace of mind. The technician who arrived was very nice, professional, and extremely helpful. The entire experience was smooth and stress-free. Since the visit, my furnace has been running quietly with no more strange noises. Best of all, the maintenance service was under $200, which felt very reasonable given the quick response and quality of service. I'm so grateful they were able to help on such short notice and would absolutely recommend them.

I had another company look at my system as it started acting up. They gave me me an estimate to…read morereplace the entire system and I said how much do I owe you for the visit and sent them on their way.... I called Alpha at the recommendation of my Auto mechanic shop. It was earlier in the day so I didn't hear from them for a few hours. I had called other places and they were too busy or not what I was looking for. It was going to reach 100° this week and today was Monday. I received a text from Scott, the owner saying he'd be reaching out soon. Shortly after we spoke on the phone and I told him the symptoms of my system which is an old Trane(it's hard to stop a Trane). Right away he knew what to look for and said he would make it tonight and I jokingly said "we're up until midnight"... Well sometimes after 7: 00 pm I got a text saying they are on their way. They showed up and with no hesitation. Went right to the system and started analyzing. They found what was wrong within a couple of minutes and immediately started to do the repair. I had my lady go inside and turn the AC on and boom the compressor kicked on as it should have which is the unit outside the house that was kicking on and off. No fuss, no muss and we are now getting deliciously cold air again! HECK YES I recommend this company.. Thank you Alpha Tech

Our boiler stopped working suddenly. I called Scott and he responded immediately. Mind you it was…read morethe afternoon and he was leaving on vacation the next day. Despite this he came all the way down to Branford at 9 PM just so we could be operational. Our motor was blown and he replaced it with a shiny new one right away. He could have not answered since it was end of day and he could have scheduled me after he returned or referred me to someone else but he didn't. He was responsive and upon meeting him, you could tell he cared. He also was very reasonably priced (and given the circumstance I fully anticipated it was going to cost me an arm and a leg)! Superior service! I will be using Scott for all my HVAC needs moving forward!