Poor quality of work for WAY too much. When I got the bill, I was shocked to see how much they…read morecharged to clean my suit. It turns out the suit was not cleaned, the sleeve were still dirty. I am very disappointed in the results

Worst business I have ever encountered…read more My wife brought my wedding suit, her wedding dress and several other items to this place to have them professionally dry cleaned and preserved. They absolutely destroyed my suit. The leather pieces are completely gone, the suit appears stretched in the front and is no longer crisp. I think they ran it through an industrial washing machine vs dry cleaning it like we paid for. It's beyond repair. They also destroyed my wife's jacket. All the rhinestones are gone. It appears they ran this through a washing machine too instead of dry cleaning. Both items are ruined. We paid them over $1000 to handle all our items. They never disclosed the damage to us. There's no way they didn't see it. They told my wife they take before and after pictures of everyone but strangly they refused to show them to us. They accused my wife of "bringing the items in already damaged." This is the wost service we have ever experienced. They have made zero effort to resolve this issue and have not contacted us back at all. Do not use them.

Worst service and I provided many chances…read more I asked for a large coffee stain ring to be removed from a Couch cover. It was returned in exactly the same condition although I was told that they had special stain removers that they could use when they laundered it. (see picture) It was in their care for 10 days. I got at home and noticed the stain, I went back to the grande ave store and they told me to go to their NW blvd location and talk to them about them trying again. I told him I don't have time to drive to another one of their locations because I work full-time. Finally I decided to try to wash it myself with a stain remover and washed on cold. It came fully out. When I advised them I would like a refund, the Customer Service person told me she didn't have the authority and that she would have her manager call me. I had to call six additional and never received a call. Finally on the seventh call I was told I could have an in-store credit but I could not have cash back. They rationalized this by saying they aren't allowed to use the same cleaning supplies we can at home. I've worked in all kinds of Customer Service, and this was one of the worst I've ever experienced. I now have a credit to use but I don't trust them. i am not usually one up write bad reviews as I'd rather resolve 1:1. However the amount of time I wasted and the lack of concern really got to me. I don't know if the picture will show the big stain well....it is how they returned it to me. Thankfully I got the stain out on my own.

I went in to get my 100% wool blanket dry cleaned after my cat sprayed one of them. The service was…read moresupposed to only take a week and took two instead and only for the blanket on the right that went to get dry cleaned to come back completely shrank. Ive posted a comparison of what the blanket should look like (LEFT) and what I got back from the dry cleaners (RIGHT). When I went in to talk to them about it after I got home and noticed, the young girl told me she couldn't get ahold of anyone for a refund and told me to come back the following Monday to talk to someone else. Came back in on Monday to someone else to them call the downtown location where things actually get cleaned. Over the phone I heard the woman ask, "was it a green blanket?" To which after the phone call was over, I asked if she knew about this mistake and the person working confirmed that the facility knew they messed up and didn't say anything about it. If they had owned up to their mistake and let me know ahead of time with a voucher or something that would have been something. Instead they wanted to offer me a voucher after I came to THEM when they messed up and wanted to sweep it under the rug. They issued me a refund check in the mail for the $32 service, but it won't replace the blanket I sent in (which was imported from England). If I wanted it shrank, I'd have ran it through the wash/drier myself back home. If you have things that need to be dry cleaned, take them elsewhere because the deceit and poor care for your things is not worth the risk.

Liars and Thiefs. I will soon file a Law Suit against this…read moreBusiness for not only over charging me but for the Damage done to both my brand new $4,200 Armoni Suits that were left in their care. I have always used Clarks Cleaners and I messed up big time allowing a So Called Business such as this to touch my items and reach my wallet! Was told one price and charged another, like $3.50 More per shirt! On top of that they charged me for starched items that were Never Starched! BUYER BEWARE! THIS IS NOT A BUSINESS YOU WANT TO TRUST WITH YOUR PERSONAL ITEMS OR YOUR WALLET. STORE EMPLOYEES DID NOT WANT TO GIVE ME THE Owners NAME OR CONTACT INFO, WHAT THAT TELL YOU? SCAM!

I'm not a regular patron of dry cleaners. In fact, my motto has always been, "If I can't wash it,…read morethen I wasn't meant to own it." Well, I'm not in undergrad anymore and can't get away with that attitude. Since I'm new to dry cleaning, I can't really say what is expensive vs. cheap. I can say though, that M Pressed dry cleaners took good care of me. I took in a suit full of wrinkles, soup spatters, and pilling and they gave it back pressed and pretty. They dry cleaned a king sized silk quilt for me for what I thought was a steal. I also just sent in a coat to be fixed by their tailor (a hardware clasp button frayed off) so I'll give the 411 on that soon as well. As far as convenience (next door to Taco Del Mar [vegan options!], Starbucks, a bank, and across the street from Albertsons), efficiency, and service go, this place has been great. I walk in, tell them what I want done, they get to me right away, and compliment my taste in cardigans. What more could a girl ask for? Oh, I guess a good final product; which they have delivered every time! UPDATE: My coat came back. The clasp was sewn on upside down...and they didnt clean it the first time through. They "re-cleaned" it free of charge though. My clasp is still upside down to this day

Friendly service. However, they break over half the buttons on my husbands shirts.! They remember…read morerepeat customers by name, and are courteous.

Do not go to this place..it's just outrageously over priced and gouging. I didn't ask for the price…read moreprior never thinking that they would charge $7.18 per pants for dry cleaning! I'm here for work for two weeks and needed clothes cleaned...they are close to the hotel so of course I take it to them on Saturday- for Monday pick up no biggie that is normal where I come from but come on see the picture of the receipt.....$6.55 for shorts!! Bunch of crooks! Update. They shrunk my shirts....SMH!

Honestly, I absolutely love coming to South Hill Tumble. The vibe is always so clean and…read morecomfortable, which makes the whole place feel super inviting. Connor, the assistant manager, is great. He really knows his stuff if you ever need help, but he also lets you do your thing and respects your space. He's incredibly professional and always on the move getting things done. The manager and the entire crew are the absolute best. Thanks to them, laundry day is lowkey a highlight of my week now!"

This review is for Gracie, who was helpful, knowledgeable and kind. I had only brought a few items…read morein to wash/dry so my time there was short; However, first impressions long lasting, and I recommend the place highly. Great staff can be hard to come by--The owners of this establishment are doing things right. Thanks again!

I've never done dry cleaning before but they had a great deal on comforter cleaning for spring…read more They told me my coat & comforter would be ready in almost a week, but I think I had my things back 2-3 days later. Everything looks clean & smells fresh & my jacket is ready for next winter. Also got a 1st time 10% off I think it was? Thank you!

I needed a dry cleaner for silk shirts of my husband. And, one had a stain. Tumble removed the…read morestain and the shirts look great. Also they are friendly and timely. Highly recommend.

Charged me $9 each to dry clean dress shirts that did not require special hand pressing. I called,…read morethey argued with me that these shirts required special hand pressing even though they were mostly cotton and no special instructions were on the shirt label. I asked for a refund, they refused. They talked down to me and made me feel stupid and basically told me they could charge me whatever they wanted and I'd have to pay it to get my clothes back. None of their pricing is online and they don't tell you up front they plan to rob you. I won't be back.

I had alterations done on a man's suit, and one pair of dress pants. Charged a little over $60.00…read more 4 sweaters, one dress blazer (female garments), Male suit jacket. I was charged a total of $190.00. Never again! Highway robbery plus on white sweater with stains - weren't removed at all. Let's mention this "I left the store without a pair of dress slacks". Received a text message "don't know what the mix up was but we have a pair of slacks." They offered a $20.00 credit not a refund claiming I was mad when I picked up the garments. I was shocked, I've had a lot more placed in the cleaners at Clarks and paid $60 -$70. I will never use their services again and that damn credit to avoid using their services I will sell or give that so called credit to a friend or someone in need. I will suggest that they don't use their services again either. Ms. Williams