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BBVA Compass

3.4 (5 reviews)
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Personal banking

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OneAZ Credit Union - banks with free checking; credit union near me; banks & credit unions; credit union; community banks

OneAZ Credit Union

(44 reviews)

I joined in 2006 and for years and years I never stepped foot at a branch. Due to personal matters…read moreI have visited this branch about 4 times in the past few months. The staff is very friendly and professional. Briana Hughes has helped me greatly. I stopped by for a complicated personal matter and she was caring and compassionate, and helped me find a solution for my issue. They provide some additional services for members, which include document shredding, and cashing out coins (with no fee if you select gift card).

I had a very disappointing experience with Alejandra at OneAZ Credit Union -Frank Lloyd Wright…read morebranch due to her lack of courtesy, customer service, friendliness, and compassion. I arrived at the branch around 5:08 PM to open a business account and was immediately turned away because I was told the process would take an hour and the branch closes at 6 PM. I explained that I had come straight from work and, by chance, was able to leave early that day. Despite this, Alejandra showed no empathy, no understanding, and no willingness to help--not even a discussion of possible options. There was no expression, no compassion, and no effort to provide a solution. Right after leaving, I called another OneAZ branch, where the experience was completely different. They went out of their way to work with me, escalated the situation to their manager, and made special accommodations due to my work hours. That is what true customer service, compassion, and understanding look like--and it resulted in a far better customer experience. Unfortunately, my interaction with Alejandra reflected none of those qualities and left a very poor impression of this particular branch.

SunWest Credit Union

SunWest Credit Union

(46 reviews)

I'm updating my review as I did receive my payoff notice on my auto loan. Sunwest is saying I…read morenever called or emailed. The calls would never get answered and a recorded message would say computers down, no way to leave a message or record of my calls. As far as emails, I sent secure messages in my SunWest email box. They are there as sent but never answered. I'm good for now. Just disappointed in lack of communication.

Their staff is lazy and generally unhelpful when I would go into a branch. I don't know what…read moreleadership was doing but it looked like all of the employee's souls were dying. Despite their former downtown location being consistently busy and I had to wait in extremely long lines went I went into that branch they decided to close it. The moble app and the website has a terrible UI. They changed it again and it won't accept anyone's ID's or passwords. Then I went to call them but the woman on the phone kept trying to get me to buy a voucher worth $100, for $5. I kept asking for support or management, and she said that she would be the only person to assist me. I informed her that I was calling the number on the footer of the website offering for assistance. She interrupted me every time I spoke, then she yelled at me that "no one else is going to assist you," declined from getting a manager, then she hung up on me. I called again and have been on hold for for 15 minutes, and there is a recording that is offering me a loan and trying to get the person on hold to do breathing exercises, then it tells me "if you need a human, that's what we are here for." It is ridiculous! So much of my credit history is tied to you so I am afraid to go elsewhere, I would literally pay money to be able to take my history elsewhere. You are the 2nd biggest financial let down of my life. I have to drive 40 minutes to get to a branch.

BBVA Compass - banks - Updated May 2026

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