My sister and I cannot thank Nicole Carey and the staff at the bank for helping us with a difficult…read moresituation. They went above and beyond to help us. We are so appreciative and would recommend them. Thank you again Nicole!!

My first time visiting this branch, I can say I felt welcomed and the young lady named Jackie was…read morevery sweet and was quick with getting me in and out! Definitely will be returning to this branch location with any of my banking needs!

I joined in 2006 and for years and years I never stepped foot at a branch. Due to personal matters…read moreI have visited this branch about 4 times in the past few months. The staff is very friendly and professional. Briana Hughes has helped me greatly. I stopped by for a complicated personal matter and she was caring and compassionate, and helped me find a solution for my issue. They provide some additional services for members, which include document shredding, and cashing out coins (with no fee if you select gift card).

I had a very disappointing experience with Alejandra at OneAZ Credit Union -Frank Lloyd Wright…read morebranch due to her lack of courtesy, customer service, friendliness, and compassion. I arrived at the branch around 5:08 PM to open a business account and was immediately turned away because I was told the process would take an hour and the branch closes at 6 PM. I explained that I had come straight from work and, by chance, was able to leave early that day. Despite this, Alejandra showed no empathy, no understanding, and no willingness to help--not even a discussion of possible options. There was no expression, no compassion, and no effort to provide a solution. Right after leaving, I called another OneAZ branch, where the experience was completely different. They went out of their way to work with me, escalated the situation to their manager, and made special accommodations due to my work hours. That is what true customer service, compassion, and understanding look like--and it resulted in a far better customer experience. Unfortunately, my interaction with Alejandra reflected none of those qualities and left a very poor impression of this particular branch.

Love this branch! Always super helpful and quick. Easy to access this location and beautiful inside…read moreand out as well. They call you by name and remember your name! So refreshing and kind.

Great bank. I went through Midfirst for my PPP loans. They were great compared to Wells Fargo and…read moreBank of America who always seem to be behind the curve. Got things done quickly! Will keep a business account with them now. Highly recommend.

An ATM without cash is unacceptable! Especially when it isn't a drive through…read more The person who walked up after me said it is often down.

They have the wring hours listed! I raced here to get a bill paid and according to YELP and The…read moreWells Fargo web page they were supposed to be open until noon. They were not!!!!!

Best Community Bank in town! Great management and Staff!…read more Voted #1 Community Bank in Arizona 3 years in a row, by Ranking Arizona.

Wow, after reading the reviews here on Yelp I decided to…read moreopen a bank account at Pinnacle. All I can say is wow! I've never been treated so good by any other bank. Nicole was great. Personalized attention and a free checking account. Personalized the way it used to be in the old days.

Personal bankers would not get off the lazy butts to help me so I closed the account.read more

Yes, it is a bank but it is my neighborhood bank that has fast friendly services. Besides teller…read moreservice they offer all banking services to meet your needs. This location is on the corner of 7th Street and Glendale. Across from Walgreens. There is plenty if parking and a drive thru for quick access to your cash. Majority of the time I have used the services for drive thru but I have had the opportunity to stop in several times and met with the friendly staff. Never had any problems only to receive outstanding customer service.

Again, I received great service from senior banker Leslie. She made it simple and easy to set up…read moreanother business checking account for me. A new debit/Visa card was personalized and handed to me during the same visit. I also like the fact that the employees aren't pushy in selling you their new products in person or via text or email. Thumbs up review!

I like banking here. Staff is friendly, they are efficient and you hardly ever have to wait in a…read moreline. When i had a couple of charges on my checking account that i didn't recognize, they temporarily reimbursed me until their investigation was complete . Some banks won't reimburse you until they are sure that you didn't make the charges and the investigation is complete. It sure is nice to be taken care of when something like this happens. A+..

I have been a customer with this bank since I was 15. I am now 51. Since COVID hit the customer…read moreservice at this bank is non-existent. I had a couple questions that I needed answered a couple days ago that required I talk to a person. I called the bank and was put on hold. I stayed on hold for almost two hours before I had to hang up so I could get to work. I never got to speak to anyone. The next day I went on the app to try and schedule an in person visit because this bank isn't allowing walk-ins. There were no meetings available any sooner than five days away! This is UNACCEPTABLE. After all these years I will be pulling my accounts from Bank of America. Do not use this bank!

Yasir was super rude he yelled at me and I feel harassed. Waited 20 minutes To get my check…read moreverified by him all he did was look at it and initial it. You can easily train your tellers to verify checks to make it more convenient for your customers.

I'm updating my review as I did receive my payoff notice on my auto loan. Sunwest is saying I…read morenever called or emailed. The calls would never get answered and a recorded message would say computers down, no way to leave a message or record of my calls. As far as emails, I sent secure messages in my SunWest email box. They are there as sent but never answered. I'm good for now. Just disappointed in lack of communication.

Their staff is lazy and generally unhelpful when I would go into a branch. I don't know what…read moreleadership was doing but it looked like all of the employee's souls were dying. Despite their former downtown location being consistently busy and I had to wait in extremely long lines went I went into that branch they decided to close it. The moble app and the website has a terrible UI. They changed it again and it won't accept anyone's ID's or passwords. Then I went to call them but the woman on the phone kept trying to get me to buy a voucher worth $100, for $5. I kept asking for support or management, and she said that she would be the only person to assist me. I informed her that I was calling the number on the footer of the website offering for assistance. She interrupted me every time I spoke, then she yelled at me that "no one else is going to assist you," declined from getting a manager, then she hung up on me. I called again and have been on hold for for 15 minutes, and there is a recording that is offering me a loan and trying to get the person on hold to do breathing exercises, then it tells me "if you need a human, that's what we are here for." It is ridiculous! So much of my credit history is tied to you so I am afraid to go elsewhere, I would literally pay money to be able to take my history elsewhere. You are the 2nd biggest financial let down of my life. I have to drive 40 minutes to get to a branch.

Let me preface this with I give Wells Fargo as a whole LESS than 1 star, and am so sick of ALL…read morecorporate banking entities that I could scream. However, this 5 star is for Natalie (or Nathalie - unsure over the speaker) and her customer service during what I imagine to be a firestorm of angry customers all day since Wells Fargo is no longer doing cashiers checks through the drive through and you must go to a location that you are allowed inside. (Which is like 2 in a 10 mile radius - and in PHX, thats frustrating). I was not rude, but very short in frustration and she was very kind regardless. Great job girl, & I'm sorry for being short as it's not your fault. You have wonderful customer service!

So walked in to get help with an insurance check that has this bank named on the payee. Manager ask…read moreif she could help, showed her the check and she told us she was training and if an appointment came in then they were first. There is only 4 people in the whole bank and it is 1 in the afternoon. One teller, one drive through teller, one manager, and one person sitting at a desk doing who knows what. But we cannot get any help. Now we are the only ones in the bank and still cannot get help. THIS PLACE SUCKS!!!