I called over 5 times, every time something different went wrong either they hanged up on me, the…read morecall randomly ends or I don't even get a dialogue I just hear background noises...

Checked in with my US Bank branch in the Safeway at 83rd & Cactus today. I like that U. S. Bank…read morehires people with life experience, are great a customer service and are efficient in offering banking products without being pushy. US bank offers loans for land purchase and construction. I don't know of any other banks that do!

Incredibly friendly staff! I was in and out without any issues and everyone was very attentive and…read morehelpful.

*DISCLAIMER* This is a particular review during the Covid OVER panic shut down. It is now May 4,…read more2020. This Chase bank branch is ONLY OPEN FROM 9:30 am to 4:00 pm. Talk about Banker's Hours! CHASE EXECUTIVES AND STOCK HOLDERS ARE USING THIS COVID panic response nonsense to cut their overhead (employee wages) and experiment with us sweaty masses to see just how limited they can keep their bank open and still squeeze their needed profit out and therefore keep their 3rd home in the Hamptons.

Easily accessed from any direction. ATMs is easiest for me. Not too much for me standing out here…read more Service is decent, but those interest rates have me definitely shopping around.

Knowledgeable customer service. Fast service, employees are friendly, nice and clean location.read more

I had to make a quick shout out to Alyssa Parra - what a great asset they have there. Very…read moreknowledgeable and helped our family w/ complicated paperwork. Was kind and efficient - old school banking going the way of the telegraph, but she demonstrated branch support still necessary. Great job Alyssa!

ATMS almost never work properly. I am forced to use a non Chase ATM and pay the fees. I will be…read morecanceling my account.

Coming to this branch makes me want to close down my bofa account, in fact, I am going to close my…read moreaccount. I deposited a large sum of money and asked several times for someone to contact me from Merrill lynch to open a new high yield savings account or money market account and no one ever did. So I took out my money and deposited it with another bank. I still have my checking here but I'm ready to cancel that too. They always just have one teller available so be prepared to wait.

Hey branch manager, I hope you are seeing this. Customers, go to another branch, this is possibly…read morethe worst branch in the west valley! I came in trying to speak with a banker about 3 different things, I was told the wait will be an hour and half, LOL! On a Wednesday morning. Okay then the lady at the front asked me what I need help with, I told her the three things and she answered two of them, my last question was about wires. I said okay what about the wire and she goes "what wire" LOL. Customer service:0 competency:0 efficiency:0 Get your branch ops director and fix this location.

I'm so surprised to see the bad reviews.. Naomi and Delilah were so helpful, they have officially…read moremade my WEEK! They took the time to guide me through the process and really helped in all the areas I needed (despite my frustration in the beginning) . Not only did they resolve my problem they went above and beyond to ensure that I wouldn't have any other questions down the road. Naomi has made banking so understandable. Naomi is very well informed and answered all my questions I would highly recommend this Chase bank to get a clear understanding of banking and to know what Chase has to offer you. Thank you again Naomi and Delilah and I really hope you both have as an amazing week comparable to the one I will have thanks to the both of you.

Here's a polished, professional version that keeps your frustration clear while making the…read morecomplaint more credible and impactful. I had a terrible experience with both Anna and Matt Lupo. The customer service was extremely disappointing, and neither made a meaningful effort to investigate the issue or explore possible solutions. As a former Chase Customer Service Bank Associate, I am very familiar with the systems and procedures in place to conduct due diligence and assist customers with banking concerns. When I asked for an explanation, I was simply told there was a "faulty error," with no further clarification or attempt to resolve the situation. What makes this even more frustrating is that the check was issued by Chase, and I had successfully received checks from this same individual before. I expected a much higher level of professionalism, accountability, and customer support. This experience was unacceptable, and I hope management takes the time to review how this situation was handled.

Alina is the best ! Definitely will be a customer for life ! Very professional and helped me with…read moreall the questions I had

Customer service experience was very distasteful. Cancelled application and decided not to bank…read morehere now or in future

Went to the local Comerica Bank today to research and obtain a business account. Super convenient…read morelocation in the heart of Peoria located at 75th and Thunderbird. Lots of ample parking and nice drive-thru area with wide lanes. 24-hour access to the ATM outside of the building, as well. The lobby entrance is clean like I would expect but let's face it, the future of banking is changing right before our eyes. The days of tellers and standing in line are practically ancient history. You now state your business in the lobby and the correct individual comes out to cater to your needs. I was there to research and obtain a business account and Mia Brooks helped my wife and I. We were addressed immediately when we walked inside and we were in front of a banker in just a couple of minutes. Most of their accounts have little or no fees. I am impressed with their customer service thus far and I like how convenient this location is here in Peoria. They're open until 5 p.m. during the week with Saturday hours, as well for your convenience. Their online banking software is intuitive, user-friendly and easy to utilize. Mia spent the necessary time with us and explained everything thoroughly. I would not hesitate at all to recommend Comerica to family, friends or fellow Yelp'ers.

I love banking here. The people here are so friendly that I actually had to remember their names…read morebecause they remember mine. Stephen is always awesome.

Refused to cash my check because my wife's name was also on it. I didn't write the check and…read moredidn't know I had to look for and or on the check. Not coming here ever again and not taking any checks from this crap bank again.

Yes, the worst branch ever almost comical. How is your ATM always down? when the corporate office…read moreis next-door.

Chase has the worst bank service I've ever experienced. no one cared to help me after I called 15…read moretimes. after, dealing with people who already knew what I was calling for, & knew my name already because of how many times they hung up on me and even left me on hold then of course the phone line randomly hangs up . My check has been held for over 2 weeks . I've have now been couch surfing because chase won't ever give a fuck about their customers. specially, when I tell them I'm gonna get kicked out if I don't get my check . This is unacceptable and really unprofessional . I will never bank with chase again . And I highly recommend any American with some common sense do the same

The service was okay. I went with several questions one day and took 30 minutes for someone to come…read morehelp and tell me I have to go home and on my computer to fix my problem. Went to open a saving one time and took even longer to see someone so I went to the one on Bell which was so much faster. ATMs are cool though...