Since their new digital banking experience was installed, the Plaid connections to access banking transactions has not been working. I logged a service request, three now, and all still have a status of new. It's been nearly a month with no response, so it appears they don't care about their members and I will need to find a new credit union. I worked in systems change management for 15 years. Whoever led this change should be fired. read more

Kimberly was very helpful in setting up our new accounts. She provided us with answers to all of our questions and explained things that we were unaware we didn't know. read more

terrible experience trying to have sun west credit union mastercard to book flight to attend a funeral. sun west never paid so we had to book another flight which cost more money. trying to call sun west put on hold. have to physically go to branch and talk ti manager. sun west owes us $219 because their mastercard never paid fr first flight forcing us to rebook a more expensive flight! terrible customer service. seriously thinking of pulling all our money out. beware if this credit union!!!!!!! too many mistakes!!!!!!!! read more

Sunwest Federal Credit Union installed a new digital experience that prevents accessing customer service. Old user names and passwords were deleted. The new system requires information that is behind the firewall to create new user names and passwords to login. and trying to contact a human results in a circular computer driven voicemail response system. After over two decades and a week of trying to contact a human, we plan to move to another institution. read more

They do a hard pull for membership, was told woild be a soft pull. Was approved online but brance said they didn't receive the online paperwork and wanted to do the application all over again (with another hard pull). Said no and left. I never deposited zny money in the account so emailed and said to close application. Have sent 2 more emails since then but no one ever replys . Joined another CU. read more

I have been a customer of Sunwest Credit Union for eleven years. sSince COVID and, over the last three years, it has become progressively challenging. Basically, I cannot access my online account. I have spoken to the "technical team" ad nauseam, without success each time! I go into the bank and am told, I must call online technical support team. The "agent" insists it's something with my understanding of the website, even though I cannot access the account through the website! All they know to do is request I delete the app and replace it, yet, it never works! ELEVEN YEARS, YOU WOULD THINK SOMEONE HAD A MORE REASONABLE IDEA THAN REBOOTING OR UPDATING THE APP BY DELETING AND REPLACING WITH THE SAME APP; or, of course, IT IS THE CUSTOMER'S FAULT. Well, I am done, I HIGHLY SUGGEST, anyone thinking of banking with Sunwest rethink their decision!! read more

Their staff is lazy and generally unhelpful when I would go into a branch. I don't know what leadership was doing but it looked like all of the employee's souls were dying. Despite their former downtown location being consistently busy and I had to wait in extremely long lines went I went into that branch they decided to close it. The moble app and the website has a terrible UI. They changed it again and it won't accept anyone's ID's or passwords. Then I went to call them but the woman on the phone kept trying to get me to buy a voucher worth $100, for $5. I kept asking for support or management, and she said that she would be the only person to assist me. I informed her that I was calling the number on the footer of the website offering for assistance. She interrupted me every time I spoke, then she yelled at me that "no one else is going to assist you," declined from getting a manager, then she hung up on me. I called again and have been on hold for for 15 minutes, and there is a recording that is offering me a loan and trying to get the person on hold to do breathing exercises, then it tells me "if you need a human, that's what we are here for." It is ridiculous! So much of my credit history is tied to you so I am afraid to go elsewhere, I would literally pay money to be able to take my history elsewhere. You are the 2nd biggest financial let down of my life. I have to drive 40 minutes to get to a branch. read more

Hidden fees. Hard to get a hold of online. Try to change passwords online and they have me linked to wrong phone number. Pay with credit card or debit and they charge an additional $10. I'll never use them again. Very disappointed read more

This credit union is great. I was helped by Tara who was professional and made sure my financial accounts were handled correctly. Highly recommended and great customer service from Tara and Sunwest... read more

Recently went through a stressful financial deposit with them . Will never do it again. They are a sister bank of mine.

My grandmother and I went to the SunWest Federal Credit Union a few weeks back to open a new account for her. We are new to the area and my grandma wanted to open an account. We talked to a very nice and helpful employee Bea. She was so incredibly sweet with my grandma and I with all the questions that she had. She had so much patients with my grandma and all the questions she was answering (in her old age she asked them over and over again many times) but Bea was such a sweetheart with her. Thank you for all your help! read more

I opened a new account and also needed to have some further transactions taken care of. I was assisted by Beatriz. She made the process a breeze. She is smart, knows all that is needed and very personable. If the future banking here is anything like today - I will be more than happy. read more

Staff was very helpful in assisting us with a auto loan. Everyone in the branch was very friendly and was able to answer all the questions we had. read more

The entire staff is very friendly. And the customer service is beyond reproach. I've rarely had to wait in line...and even when I have the staff provided updates, so I didn't feel ignored. read more

SunWest Credit Union - Banks & Credit Unions Near Me - Surprise, Arizona

Just refinanced my car through SunWest, & dealt with Destiney Torres. Destiney was a great help. She was kind, professional, & courteous. She kept me updated on the status of the loan throughout the process. I highly recommend her for any refinancing needs. read more

I have walked into this credit union twice now & each time I have been treated As of I was a long lost friend but on Friday the person I talked w/was named Tanya Johnson & I have never been so impressed with anyone like her. She helped me so very much, understood what I needed & even gave me her number should I need help with anything as I had just moved here. She is an excellent employee & Sun West is blessed to have her. Thank you Tanya & thank you SunWest! read more

Do not charge bank fees, that's the good and that's where it ends. Terrible service. I was a first time car buyer (loan) they ran my credit and afterwards told me I never bought a car before from a dealer, if they had asked I would have told them... results they do a hard hit on my credit and tell me they won't loan to me. Unless you have a large account they do not care about you. read more

Very helpful and knowledgeable. We opened a couple of accounts and had the debit cards in hand in no time.

Great team always in and out. They are very friendly and always great with my kids. Never have i waited more then five minutes. Been banking with them for years. Thank you for everything you all do there. read more

I have been a member at Sunwest for 10+ years and I would go to the branch on 75th and Bell, everyone is so nice and helpful but when I found out a new branch was in the making on Bell & parkview. I was so excited it's closer to home and work and it's our new home! Everyone is nice and friendly and I love the drive thru so I don6t have to take the kids down but if I do take the kids down all the ladies are so sweet with the kids! I ABSOLUTELY LOVE SUNWEST!! Thank you for all that you do you're greatly appreciated!! read more

I worked with Bea at the Surprise location. She provided true personalized service and was super thorough and patient while I setup 3 new accounts and asked tons of questions. Look forward to a long term relationship here. read more