Since their new digital banking experience was installed, the Plaid connections to access banking…read moretransactions has not been working. I logged a service request, three now, and all still have a status of new. It's been nearly a month with no response, so it appears they don't care about their members and I will need to find a new credit union. I worked in systems change management for 15 years. Whoever led this change should be fired.

Kimberly was very helpful in setting up our new accounts. She provided us with answers to all of…read moreour questions and explained things that we were unaware we didn't know.

I had a last minute deadline for my IRA....and chase bank...once again worked as a team and made it…read morehappen

Horrible Customer Service. I had a CASHIERS CHECK for 30k and they put a 7 business day hold on it…read moreand would not authorize release even after verification with the issuing bank. I have been with them for over 30years! I am canceling my account and moving on. They are horrible. Gave me the run around, said a manager would call me and I never received a call.

The personal touch in banking is a rare thing these days so when you walk in the door, understand…read morethat the staff at this location will have your back. I've been with them for years and will continue to do so.

Great service and unbeatable staff! I have the pleasure of being a customer of this particular…read morelocation for the past few years and I have been SO happy with them. My parents have had accounts there (money market and cd's) for longer than me, however I am thrilled to have someone like Joy and the staff here to help me in all my banking needs. Their rates are super competitive, their customer servicing is truly top notch, and they are always available to discuss your needs/wants in relation to finances. If you leave a message, they call you back right away. If you are in need of assistance, they will discuss every option with you. They truly take care of YOU. Having worked for a large bank for some of my career, I can tell you that the quality of products and expertise you get from Washington Federal, Joy, and the staff here is exceptional! No lying in this rave review! I look forward to this relationship for years to come! Thank you for everything.

Love this branch! Always super helpful and quick. Easy to access this location and beautiful inside…read moreand out as well. They call you by name and remember your name! So refreshing and kind.

Great bank. I went through Midfirst for my PPP loans. They were great compared to Wells Fargo and…read moreBank of America who always seem to be behind the curve. Got things done quickly! Will keep a business account with them now. Highly recommend.

Love location~ Very friendly helpful and knowledgeable~…read moreQuick service I got in and out on a Friday at noon.

This is my go-to location when I need to be sure stuff is handled correctly…read more Jazmine is AMAZING. Banking is serious business and when I come here I know things will be handled correctly and efficiently.

Branch staff are great and very helpful as is the call center, they are patient and walk you…read morethrough processes if needed. Fry 's has been putting a pending transaction and then deducting the final cost of their app/pickup orders, the two this happened the call center agents will release the additional pending hold to be able to use funds in the account, A rep told me that the call center gets real time updates unlike the branches... which I understand because I worked for a large company sending communications to administrative staff down the rep level. Been with Desert Financial in some kind of way for over 18 years, I will never bank with big banks like Chase, BofA,etc . Where they charge ridiculous fees just to have an account. Desert Financial will reimburse any ATM fees when needed to withdraw cash from credit unions ATMs at the start of new billing cycle. A branch rep told that every February they give every account a "thank you" credit, I think based on how often you used your account or average balance, not sure just remember back in February I got around $20 credit. I recommend this Bank, Charles Schwab or USSA, if you are qualified family member. And little special touch they have big variety of card designs... ASU, Cardinals and desert pictures. Not all banks have that many.

I typically go in this location to get 5-10 in Cash to fill my 5gallon water jugs outside. Waiting…read morein line to get a few physical dollars to use I was told she would be right with me. She then decided to go in the back room check her phone. Dabble on the computer then log out and go on break with 4 people in line. She looked me in the eyes and lied to me. Honestly felt racist. The audacity of a teller is absolutely crazy but when the overweight white female manager came out and started to argue with me about needing to sign something for a deposit I knew it was a power trip. (I've never once had to sign to deposit cash)

Easy access from all directions and it came in handle to have a drive up ATM. Can't speak on…read moreservice as we didn't go inside.

Nice location. Friendly staff. I came in today to open an account (had to make an appointment due…read moreto the rona) and was helped immediately by a banker who was extremely knowledgeable about the products they have to offer and helped me find the right account types to suit my needs. Also helped me link my accts to the online bank app and showed me the options available for safe deposit boxes. Also Did a quick transaction with a teller who was very friendly and knowledgable as well.

We have been members of CUW for more than nine years. We have taken advantage of many products they…read moreoffer and have experienced superior customer service! Everyone at this branch is extremely professional, knowledgeable, and always eager to assist us with any questions, challenges, and financial guidance we need to make important decisions. Thank you, CUW for being in our corner.

Went to pull out cash and talk about purchasing a check book. The teller who helped me, Rebecca,…read morewas absolutely wonderful! From the moment I walked up, she was so sweet, welcoming, and genuinely kind. She didn't just help me with what I originally came in for. She went above and beyond by answering questions I've been wanting to ask and taking the time to explain everything clearly. I never felt rushed, and she made the whole experience comfortable and easy. It's tellers like Rebecca that make a big difference and keep me coming back to this credit union. Thank you, Rebecca!

Every time I go to this banks drive-through ATM, I clean it!!!…read moreYou would think they would keep this ATM clean at least three times a day during business hours being that they seemed to be closed alot

I have been banking with USBank for many years. They are wonderful in all ways. Thanks US for…read moretaking care of me!