ATM will never accept my checks for a deposit.. so I use the drive through teller. Never had a…read moreproblem, although I do get the impression that the tellers are "work friendly", meaning they are nice to you because it is their job to be. TIP - If you bank at Chase, cashiers check are free. I don't know if you have to have a minimum balance or anything like that. I have been broke - and gotten them for free so I would guess not.

Came in at 4:40 PM on a Wednesday for a notary and was told he was leaving. I asked if he had two…read moreminutes to do a notary and the teller said no. Nobody cared, not the manager and definitely not Calvin Shlanker. Weak sauce! Do you want to feel like you have no value or be treated like $hit, then go to Chase!

Crummy ATM equipment. I attempted to deposit $500.00 in $20.00 bills, but it accepted only $60.00…read morereturning the rest of the bills with some lame message about not being able to read them. So, I cancelled the transaction and tried again from the start with a new transaction. This time it accepted $20.00, returning the rest of the bills with the same message. Tried a third time and it accepted $40.00, again, with the same message provided for the bills it rejected. I've tried other Desert Financial ATMs at other locations and have all kinds of issues like this. I dislike dealing in cash and Desert Financial makes my dislike for it even worse.

These people at this branch are awesome! They greet me like I am family when ever I come in and…read morebend over backwards to make things go my way. I would highly recommend them. I have been at this branch for a few years and have switched over my account to them because they do such a great job. Thanks !

They're clearly trying to step up their game here since the Financial Center at 67th & Happy Valley…read moreclosed. I was greeted, the teller was helpful and efficient. Multiple people got in and out quickly. The only reason I gave 4 stars is because the hours are atrocious. M-F it should be open AT LEAST until 5pm, and having no Saturday hours is gross. This is not the fault of the BofA employees and more so the fault of corporate. So 5 stars for this location, 1 star for BofA corporate that gets subtracted.

Great service!!! I love online banking, but sometimes the human interaction is so helpful. Had a…read morevery positive experience at this branch. Old reviews are giving this place the low rating. Customer service was prompt and extremely helpful.

I was approved for a 5k credit card. I make ALL my pymts on time and pay much MORE than minimum…read moredue. Yet WFB reduced my credit limit to 3k.. I don't want a credit card that I have to check my credit limit limit before I use it to make sure my transaction will go through. Why bother with a credit card that you need to have a back up card with you in case your credit limit is decresed on you. I will be paying this card off and it can sit inan old wallet at home and be useless

Deplorable service. Rude, disrespectful, unresponsive, and incompetent. Was told there was a…read more"hold" on my account and I would need to make an appointment to meet with a banker but no one was available for several hours. Got home and called the 800 number. After waiting on hold, getting through the VRU from hell, listening to the world's most annoying hold music, and getting transferred twice, I was told there was no hold on my account, they were "reading the account incorrectly". I asked how I should proceed and was told I should "try going to another branch". No wonder everyone is leaving Wells Fargo.

Second and I hope the last follow up:…read more Well, after one month and a lot of time spent to get this corrected, US Bank offered me a special IRA CD that was acceptable. Still took some time to get it right on their website/porthole, but it did get done! Special thanks to Ralph V. at this US Bank location. Without his efforts and Ralph's involvement with Upper Management in MN, I was prepared to pull the IRA Account and moved to another bank. So I am revising my rating for this US Bank location. Thank you again Ralph.

The first time I came to this location, I went to the drive thru. It was close to closing, but I…read morestill had 15ish before they closed. I sent my stuff in the tube, and sat for 15 min. no one helped me. I honked.. no one. I drove around to the front and they kept mouthing, "we're closed!" um hell no! You have my license and money sitting in a tube that I sent when you were open but didn't care to help me! Second visit. Drive thru again. (I apparently didn't learn the first time!!) I drive up, sit for a good 10 minutes. I back up to make sure they have the "open" light on, they did. so I pull back into the right spot, no help. I finally decide I'll drive around, park, and go in. Then finally the woman comes to the window and says, "we are just so busy in the lobby we'll get to you when we can." WHY do you have a drive thru when you clearly CAN NOT manage it??!!

DO NOT TRUST DESERT FINANCIAL WITH YOUR BUSINESS ACCOUNTS!…read more We were victims of check fraud, where someone stole and forged a check from our account. Desert Financial CONFIRMED the fraud--yet they REFUSED to reimburse us because of an absurd policy that requires business account holders to report fraud within 24 hours. This policy is ridiculous and unfair because most business owners do not check their statements daily. Fraud is often discovered weeks later, yet Desert Financial blames the victims instead of protecting them. We have filed complaints with the CFPB, NCUA, and Arizona Attorney General's Office, and we are prepared to take legal action if necessary. If you are a business owner, DO NOT BANK WITH DESERT FINANCIAL. Their fraud protection policies are weak, and they will NOT stand by you when fraud occurs.

Credit unions are great! There are some great employees here but some appear as though they would…read morerather not assist you. I am grateful they have a line of credit option available for just in case/emergency services. There are a lot of perks, such as wills and trusts services. You do not always have to deal with the people in branch, they are great at customer service over the phone and online.

Theo Lugo helped me with my car loan. He was responsive, informed, and patient with my many…read morequestions. Very professional which I thoroughly appreciated. The credit union as a whole has served me very well. I will continue to be a member year after year.

I am pleased, and frankly, honored, to write this review on what in my life experience is the best…read morecredit union: OneAZ! They say, "people make a company," and my experience was phenomenal! Theo Lugo - at the time a couple months ago was a senior banker handling the refinance of my car. He and OneAZ made the process seamless. It was fast and easy. Because nowadays, who has time to weigh through a bunch of documents, filling out all kinds of forms, etc. No one does and "Theo Lugo" understands that. And even though at the time my credit was not the best (it has since improved big time), Theo got the job done, lowered my interest rate significantly, and saved me so much money on monthly car payments. I could not be any more pleased. And I found out later that he had already been "tapped" to become Branch Manager at the Glendale branch; yet despite this big promotion, he did not let it go to his head, and significantly, he did not pass me off to someone else. Rather, like a good leader, he completed the job he started & he completed it well! I cannot say enough really good things about both he & OneAZ. I was impressed, I have now switched from the traditional bank, to an amazing credit union, thanks to Theo Lugo. I really suggest them. If you want a great experience, do the same as I did. I can guarantee that you will not regret it. Thanks Theo & thanks OneAZ! /s/ Bill G. PS: I recently went back to them, through Theo & applied for and got a personal loan, especially with the holidays coming up. The answer: not a problem. And, it was not a problem. AMAZING!! I am so glad I switched my business to OneAZ!!

Omg now this location Chase should teach customer service to others. Love the energy, the service,…read moreand knowledge of the reps. They are consistent as well. Thank you for showing excellence each time we come!

The staff at this branch are absolutely tops in the banking industry and always exceed…read moreexpectations. Knowledgeable, caring, efficient and extremely personable. Love walking into my neighborhood financial institution and being greeted by name, feels like a small town bank but with access to all the large city banking services I would ever need. Kudos to Jessica and her entire staff at Vistancia!

Branch staff are great and very helpful as is the call center, they are patient and walk you…read morethrough processes if needed. Fry 's has been putting a pending transaction and then deducting the final cost of their app/pickup orders, the two this happened the call center agents will release the additional pending hold to be able to use funds in the account, A rep told me that the call center gets real time updates unlike the branches... which I understand because I worked for a large company sending communications to administrative staff down the rep level. Been with Desert Financial in some kind of way for over 18 years, I will never bank with big banks like Chase, BofA,etc . Where they charge ridiculous fees just to have an account. Desert Financial will reimburse any ATM fees when needed to withdraw cash from credit unions ATMs at the start of new billing cycle. A branch rep told that every February they give every account a "thank you" credit, I think based on how often you used your account or average balance, not sure just remember back in February I got around $20 credit. I recommend this Bank, Charles Schwab or USSA, if you are qualified family member. And little special touch they have big variety of card designs... ASU, Cardinals and desert pictures. Not all banks have that many.

I typically go in this location to get 5-10 in Cash to fill my 5gallon water jugs outside. Waiting…read morein line to get a few physical dollars to use I was told she would be right with me. She then decided to go in the back room check her phone. Dabble on the computer then log out and go on break with 4 people in line. She looked me in the eyes and lied to me. Honestly felt racist. The audacity of a teller is absolutely crazy but when the overweight white female manager came out and started to argue with me about needing to sign something for a deposit I knew it was a power trip. (I've never once had to sign to deposit cash)

I'm updating my review as I did receive my payoff notice on my auto loan. Sunwest is saying I…read morenever called or emailed. The calls would never get answered and a recorded message would say computers down, no way to leave a message or record of my calls. As far as emails, I sent secure messages in my SunWest email box. They are there as sent but never answered. I'm good for now. Just disappointed in lack of communication.

Their staff is lazy and generally unhelpful when I would go into a branch. I don't know what…read moreleadership was doing but it looked like all of the employee's souls were dying. Despite their former downtown location being consistently busy and I had to wait in extremely long lines went I went into that branch they decided to close it. The moble app and the website has a terrible UI. They changed it again and it won't accept anyone's ID's or passwords. Then I went to call them but the woman on the phone kept trying to get me to buy a voucher worth $100, for $5. I kept asking for support or management, and she said that she would be the only person to assist me. I informed her that I was calling the number on the footer of the website offering for assistance. She interrupted me every time I spoke, then she yelled at me that "no one else is going to assist you," declined from getting a manager, then she hung up on me. I called again and have been on hold for for 15 minutes, and there is a recording that is offering me a loan and trying to get the person on hold to do breathing exercises, then it tells me "if you need a human, that's what we are here for." It is ridiculous! So much of my credit history is tied to you so I am afraid to go elsewhere, I would literally pay money to be able to take my history elsewhere. You are the 2nd biggest financial let down of my life. I have to drive 40 minutes to get to a branch.