They will rip u off ,,they took 700.00 of my hard earned dollars when I used my card ,,dont do…read morebusiness with them

I've been a customer for years but recently closed my account due to the treatment received at this…read morelocation. I used to go to a location closer to home, but they closed it and this became the closest location. I used to try to go to the location near work, but sometimes that didn't work out. I was making a deposit at the drive up ATM the machine rejected part of my deposit and the paper the machine gave me told me to go inside or to call in order to correct the problem. I went inside, as was an important issue I needed resolved. There was one teller open and three people in line. I got in line, then a few minutes later the person in front of me grumbled under their breath and left. I thought they were in a hurry and didn't think anything of it, until I noticed about five more people behind me and still only one teller. The teller assisted the next person and then told everyone to wait as she walked back to the drive through area to assist. She took the next customer in line and then someone came out and went through the line to find out why we were all there, and the line was almost extended to the entrance door. Another teller came out and assisted the customer behind me while I was getting to see the original teller. I told her what happened and how the ATM took a portion of my deposit and she just told me that she made my deposit and that is the only activity is shows, even though I handed her my receipt. She said she could not assist me and I would have to wait for someone else (I had already been in line about 15 minutes). I advised her I followed the instructions on the receipt, but all she did was circle the online and phone number customer service. I left the branch and headed to the parking lot after my deposit was done but the situation hadn't been resolved. I spoke to customer service and they were very accusatory and I told them that at this point and with the treatment I would rather just report the issue since they were not believing me. The phone person said they needed to transfer me to someone else, and this is what made me decide I would no longer be a customer. It was as if they were not aware I was already on the line. They sounded so irritated to have to assist a customer. They spoke tome in an accusatory manner and then said they'd temporarily deposit the missing funds. This happened to me at the location that closed about two years ago and it was handled very differently. I suppose it was my mistake for thinking I'd be treated with respect as I was the precious time.

Michelle was an amazing worker! I went in for a few things I needed help with and she was super…read morefriendly and sweet! She did an amazing job helping me with all of the 30 questions I needed help with! She definitely deserves recognition and I 100% recommend her she is an amazingggg worker no words can describe.

This financial banking Institute is a joke. First all the ALL the drive thru lines are closed WHY?…read moreIt's like a damn DES office in here. I see why the employees are rude...they have no HELP. There is no reason why people are standing in line for a half hour to do financial banking needs. Thank God I banking at Desert Financial. This review is strictly waiting for my husband to do his banking. Now I understand why he's always complaining every time he comes to this Branch it Northern and 50th Avenue. HIRE PEOPLE!. The sad part is if you guys are only open for 4 hours and people are waiting 30 to 45 minutes and be seen

I have had to got into the branch many times. My luck Nellie has always been the teller to help me…read more She always has a smile and a pleasent greeting. She is very courteous and professional, it is a pleasure to work with her.

Nicole helped me open a business account after Joe made the process of reserving the appointment so…read moreeasy! They were both very friendly, so patient and not just trying to sell products. Nicole explained everything, answered questions and walked me through the process slowly. I am a happy new business customer and would highly !

I recently went in to deposit a settlement check. I was expecting a hold on a large deposit because…read morethat is standard. However, the teller that I had (who was nice, but maybe new?) called someone else over to help who was extremely rude. He questioned where I got it (as if it didn't say "xyz accident/injury law" on it and have at least 3 separate safety seals...?) and was generally condescending about the "abnormal transaction." Tbh he made me feel like a criminal and I am looking at going back to my old bank because of the whole interaction.

Worst customer service and very under staffed. I had to leave after waiting in line for 35 min!read more

We went to this location to open a new account, the lady who helped us was not very friendly, she…read moreasked us where we were from, as soon as I said Cuba, she was less approachable and helpful. They were not interested in our business, they said without a green card we could not open an account but we later found out we could have done it with the three identifications we were carrying with us. This lady or her partner were more interested in getting us to leave than looking at other options.

Instead of manning the counters employees wandering around asking invasive questions that make you…read morelose place in line. Pretty on par with being in a cruddy neighborhood, but still ridiculous to have so many people in slow moving lines and all the tellers at the same singular station. I would've been better off going to a further away location and receiving prompt service.

Great banking experience, Ashely is very kind, Excellent…read morebonus with direct deposit and miles rewards on credit card. Love it Sonia

The downtown Glendale branch has really suffered since the pandemic. Some days there is not enough…read morestaff to cover the drive in window and some days the bank is closed for lack of staff. Today I waited for tge banker who went into a locked room and I never did get my business tended to. I'll never return to this branch.

Good relationship with some employees, they are great but the website is Horrible for day trading…read more I've been complaining with no resolution for a few months about the Order Status time being wrong. It does not match New York or Arizona time but the time is correct in their advanced charts..... The order status time disappears after a day making it impossible to analyze your buy/sell with a chart. The site Constantly logs me off at random while actively using it. This happens a lot when I click Place Order. A lot can happen to the price by the time you get logged back in. Sometimes when I try to sell it tells me I don't hold a position when I do. Sometimes when I try to buy or sell it clears my orders instead of doing what I need it to do, making me repeat the process or log out and back in to see if it resolves. Again a lot can happen to price in that time. Errors, lots of errors while trying to buy or sell. Imagine you see its time to sell for a profit but the site will not let you and as you keep trying you see the stock jackknife... Or you see a squeeze in progress and the site will not allow you to complete the order. NOT A GOOD TIME.

I'm not sure why this place has such low stars. I went in to this branch two days in a row and…read moreeveryone there is nice. I haven't been inside a bank in years..but had some issues that I need to solve by going in. The tellers were nice and when I stood in line, I can hear how chippy the customers were while being helped. Banker Lisa did help me sort out some things before leaving and wasn't rude at all. The next day I came in, Dennis helped me and dude ..customer service was just great. Got what I needed to be done! Loved Dennis vibes! Thank you guys!

After three banks, including the issuing bank, refused to cash my check despite having all proper…read morelegal documentation, I was beyond frustrated. Desert Schools Federal Credit Union DSFCU stepped in, treated me with respect, reviewed everything carefully, and got it done. They made me feel like family, not just another customer. They truly came through. Trusted local bank for me.

I have never had an issue with Desert Financial until now, but this experience has been beyond…read morefrustrating and disappointing. I deposited my tax return check on February 27, and because my tax preparer is in Illinois while I am in Arizona, they decided to hold my funds, claiming it was fraudulent. I explained that I am originally from Illinois, and this is my tax return, but they refused to believe me. The representatives I spoke to were extremely rude, especially the gentleman, who was arrogant and condescending, insinuating that I was lying. To make matters worse, they are holding my money until March 13 with no clear explanation of why such a long delay is necessary. This has put me in a terrible financial situation--my rent and utilities are due, my car needs repairs, and my son's birthday just passed on February 25. I was counting on these funds to provide for my family, and now I am struggling because of Desert Financial's unnecessary hold. This feels like financial bullying. It's my money--I worked hard all year for this refund, and yet they are keeping it from me for no legitimate reason. The way they handled this situation, from the lack of understanding to the outright rudeness, has completely ruined my trust in this institution. I regret ever banking with them and will be warning others to think twice before doing business here.