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    Desert Financial Credit Union

    Desert Financial Credit Union

    3.0
    (2 reviews)

    Branch staff are great and very helpful as is the call center, they are patient and walk you…read morethrough processes if needed. Fry 's has been putting a pending transaction and then deducting the final cost of their app/pickup orders, the two this happened the call center agents will release the additional pending hold to be able to use funds in the account, A rep told me that the call center gets real time updates unlike the branches... which I understand because I worked for a large company sending communications to administrative staff down the rep level. Been with Desert Financial in some kind of way for over 18 years, I will never bank with big banks like Chase, BofA,etc . Where they charge ridiculous fees just to have an account. Desert Financial will reimburse any ATM fees when needed to withdraw cash from credit unions ATMs at the start of new billing cycle. A branch rep told that every February they give every account a "thank you" credit, I think based on how often you used your account or average balance, not sure just remember back in February I got around $20 credit. I recommend this Bank, Charles Schwab or USSA, if you are qualified family member. And little special touch they have big variety of card designs... ASU, Cardinals and desert pictures. Not all banks have that many.

    I typically go in this location to get 5-10 in Cash to fill my 5gallon water jugs outside. Waiting…read morein line to get a few physical dollars to use I was told she would be right with me. She then decided to go in the back room check her phone. Dabble on the computer then log out and go on break with 4 people in line. She looked me in the eyes and lied to me. Honestly felt racist. The audacity of a teller is absolutely crazy but when the overweight white female manager came out and started to argue with me about needing to sign something for a deposit I knew it was a power trip. (I've never once had to sign to deposit cash)

    Desert Financial Credit Union

    Desert Financial Credit Union

    1.0
    (2 reviews)

    I visited Desert Financial Sun City to open an account for my permanently disabled adult son. I…read morebrought his ID, Social Security card, birth certificate, guardianship paperwork, and Social Security representative payee documentation. Instead of assistance, I was publicly questioned, my son's disability was loudly discussed in front of others, and staff repeatedly insisted I lacked required paperwork while being unable to identify what that paperwork was. I left feeling embarrassed and treated like a suspected criminal. The same documents were accepted by Chase 20 minutes later. As a longtime customer with accounts and a vehicle loan, I have moved my deposits elsewhere and am refinancing. Desert Financial's handling of guardianship, disability-related matters, and basic customer service was unacceptable.

    If I could have given them a 0, I would have done that. I found it hard to believe this credit…read moreunion could not have found employees that weren't so incompetent. When I tried to open my accounts, I was told i needed certain information I didn't have, so twice I had to go home, get the info & bring it back. Both times I returned with the info, I was told by a different employee I didn't need it. Then, I tried to add a second party (my financial power of attorney). I was sent home for additional informatio, which I brought in. After that, I was told my financial POA needed to temporarily remove her credit freeze, which she did. Having jumped though each hoo, we then returned to to their office finalize matters. We were then informed that she couldn't be added to my account. Too bad I wasted all that time and effort for nothing!! Please, please, please, do not use Desert Financial You will regret it!!!!!

    MidFirst Bank - banks - Updated July 2026

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