Not too much to say. Depending on which way you enter the parking lot it can be a mess. The…read morelocation is quite large. Of course there is a drive up teller option as well as your ATM option you're accustomed to. Service was ok and the wait wasn't too long.

More tellers! Monday morning more managers 3 than tellers 2. Long lines! Oh and a courtesy guy that…read morecan tell u straight ahead to next teller! 3rd world economics here!

I have conducted business transactions inside and out over the last few months. Everyone has been…read morecourteous, knowledgeable and friendly each time. Big thumbs up. p.s. the only time I had a bad experience is when some lady was blocking me and another customer from getting to the drivethru with her Big Ol' suv....idk WHAT she was doing, but we both were honking for at least 2-3 minutes before she would outta the way...but this was not the fault of Chase so did not deduct any stars.

They will rip u off ,,they took 700.00 of my hard earned dollars when I used my card ,,dont do…read morebusiness with them

Michelle was an amazing worker! I went in for a few things I needed help with and she was super…read morefriendly and sweet! She did an amazing job helping me with all of the 30 questions I needed help with! She definitely deserves recognition and I 100% recommend her she is an amazingggg worker no words can describe.

This financial banking Institute is a joke. First all the ALL the drive thru lines are closed WHY?…read moreIt's like a damn DES office in here. I see why the employees are rude...they have no HELP. There is no reason why people are standing in line for a half hour to do financial banking needs. Thank God I banking at Desert Financial. This review is strictly waiting for my husband to do his banking. Now I understand why he's always complaining every time he comes to this Branch it Northern and 50th Avenue. HIRE PEOPLE!. The sad part is if you guys are only open for 4 hours and people are waiting 30 to 45 minutes and be seen

I have had to got into the branch many times. My luck Nellie has always been the teller to help me…read more She always has a smile and a pleasent greeting. She is very courteous and professional, it is a pleasure to work with her.

I'm just about done with this bank. Every time I sign in from my iPad, the security code does not…read moresend to my phone. So...I have to wait 7 minutes to try another route. I try to send the code to my email, then when I come back to the sign in window & it reverted back to sign in. Again I have to wait another 7 minutes to try again! I'm just trying to pay my bills for cryin out loud! NBA is the best bank I had up until now.

Usually don't write yelp reviews but customer service was amazing!! Super friendly and helpfulread more

I recently went in to deposit a settlement check. I was expecting a hold on a large deposit because…read morethat is standard. However, the teller that I had (who was nice, but maybe new?) called someone else over to help who was extremely rude. He questioned where I got it (as if it didn't say "xyz accident/injury law" on it and have at least 3 separate safety seals...?) and was generally condescending about the "abnormal transaction." Tbh he made me feel like a criminal and I am looking at going back to my old bank because of the whole interaction.

We love our bank! They are always ready to help if an issue arises and we have so many options to…read moreget assistance. There are many nationwide locations a great benefits.

We went to this location to open a new account, the lady who helped us was not very friendly, she…read moreasked us where we were from, as soon as I said Cuba, she was less approachable and helpful. They were not interested in our business, they said without a green card we could not open an account but we later found out we could have done it with the three identifications we were carrying with us. This lady or her partner were more interested in getting us to leave than looking at other options.

Great banking experience, Ashely is very kind, Excellent…read morebonus with direct deposit and miles rewards on credit card. Love it Sonia

The downtown Glendale branch has really suffered since the pandemic. Some days there is not enough…read morestaff to cover the drive in window and some days the bank is closed for lack of staff. Today I waited for tge banker who went into a locked room and I never did get my business tended to. I'll never return to this branch.

I'm so surprised to see the bad reviews.. Naomi and Delilah were so helpful, they have officially…read moremade my WEEK! They took the time to guide me through the process and really helped in all the areas I needed (despite my frustration in the beginning) . Not only did they resolve my problem they went above and beyond to ensure that I wouldn't have any other questions down the road. Naomi has made banking so understandable. Naomi is very well informed and answered all my questions I would highly recommend this Chase bank to get a clear understanding of banking and to know what Chase has to offer you. Thank you again Naomi and Delilah and I really hope you both have as an amazing week comparable to the one I will have thanks to the both of you.

Here's a polished, professional version that keeps your frustration clear while making the…read morecomplaint more credible and impactful. I had a terrible experience with both Anna and Matt Lupo. The customer service was extremely disappointing, and neither made a meaningful effort to investigate the issue or explore possible solutions. As a former Chase Customer Service Bank Associate, I am very familiar with the systems and procedures in place to conduct due diligence and assist customers with banking concerns. When I asked for an explanation, I was simply told there was a "faulty error," with no further clarification or attempt to resolve the situation. What makes this even more frustrating is that the check was issued by Chase, and I had successfully received checks from this same individual before. I expected a much higher level of professionalism, accountability, and customer support. This experience was unacceptable, and I hope management takes the time to review how this situation was handled.

Safest ATM location ive ever experienced ... has a locked room the requires a credit union card to…read moreunlock, and this is the only ATM ive found that allows deposits to my credit union based in Sacramento (other COOP atms would give an error) .. never any homeless bugging people for shit either !!!! Beautiful location and i cant thank you enough

After three banks, including the issuing bank, refused to cash my check despite having all proper…read morelegal documentation, I was beyond frustrated. Desert Schools Federal Credit Union DSFCU stepped in, treated me with respect, reviewed everything carefully, and got it done. They made me feel like family, not just another customer. They truly came through. Trusted local bank for me.

No tellers?! You have got to be kidding. If I would need a cashier's check or other services I need…read moreto schedule an appointment?! When I visit the one on Bell/83rd they have tellers to assist.

If I could give no starts I would horrible customer service they got one person working for over 14…read morepeople in lobby the others that where there were doing nothing to help the one person I waited over 30 minutes just to leave cause they had only helped one person after 30 minutes HORRIBLE EMPLOYEES should be ashamed of this specific bank customer for over 17 years and sadly I won't be banking here anymore always a problem